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8.0 – Troubleshooting
Should a problem arise with the use of the hoist, this section offers guidance to all known faults
revolving the product. The list of faults below offers the correct actions in sequence to resolve the
issue.
For each step per scenario, if the step does not determine the issue, continue to the following step
in sequence until the fault is found. Once the fault is found, refer to the action guide with the
corresponding number to resolve the issue. After following the correct action, check that the hoist is
now functioning correctly, and perform a simple test. See Section 4.0 for correct test procedure.
For guidance on how to dismantle the hoist to perform troubleshooting actions, see section 9.0 –
Servicing.
If the fault is not found and/or the solutions do not correct the problem, contact your local
Mackworth authorized dealer immediately – contact details are provided on the last page of this
manual.
8.1 - Hoist doesn’t turn on
Operate the handset to determine if the hoist powers up. If it does not – Follow the Troubleshooting
guide below.
Troubleshooting Guide
1.
Check the E-Stop button on the control box has not been activated.
2.
Check the Handset is correctly connected to the correct control box port.
3.
Check the Handset lead is not damaged, e.g. cuts and breaks.
4.
Check to see if hoist battery is out of charge and requires charging.
5.
Check the Battery is located correctly on top of the control box.
6.
Check for any damage to the battery terminals, e.g. burns and breaks.
7.
Perform a visual check on the Control box for any damage.
8.
Replace current Control Box.
Action Guide
1.
Twist the E – Stop button in a clockwise direction to reset.
2.
Re-attach the Handset to the correct control box port – See Section 9.2.1 on Handset
attachment.
3.
Remove the Handset from the Hoist and Replace –See Section 9.2.1 on Handset attachment.
4.
Plug the charging lead into a wall socket see if the Hoist begins to Charge. The hoist control
box should show a steady orange LED to indicate the hoist is now charging. If unsuccessful,
continue Troubleshooting Guide and refer to the section on “Hoist doesn’t Charge” as this
is likely the guide to resolve the issue. If Hoist turns on, allow the Hoist to charge before
testing. If Hoist does show signs of charging but does not turn on, continue this
Troubleshooting Guide.
5.
Re-attach the Battery in the correct fashion shown in section 9.1.
6.
Remove the Battery and Replace as shown in section 9.1
7.
Replace the Control Box – See section 9.3
8.
See section 9.3 on Control Box replacement.
