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ONYX 4•Bus
ONYX 4•Bus
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your Onyx 4•Bus needs service, follow these instruc-
tions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and obtain a Service
Request Number. Have your serial number ready.
You must have a Service Request Number before
you can obtain service at the factory.
3. Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the mixer.
4. Pack the mixer in its original package, includ-
ing endcaps and box. This is
VERY IMPORTANT
.
Mackie is not responsible for any damage that
occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6. Write the Service Request Number in
BIG PRINT
on
top of the box. Units sent to us without the Service
Request Number will be refused.
7. Tech Support will tell you where to ship the mixer
for repair. We suggest insurance for all forms of
cartage.
8. You will need to contact the authorized service
center for their latest turn-around times. The mixer
must be packaged in its original packing box, and
must have the Service Request Number on the box.
Once it’s repaired, the authorized service center will
ship it back, pre-paid (if it was a warranty repair).
Note:
Under the terms of the warranty, you must
ship or drop-off the unit to an authorized service
center. The return ground shipment is covered for
those units deemed by us to be under warranty.
Note:
You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit www.mackie.com and click Support,
or email us at: [email protected]
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