Service Letter / Lettre Technique
2
3.
Clothes coming out wet (not soaking)
Clothes may occasionally feel damper than usual.
The washer spins at 2 different speed ranges based
on load and balance. A slower speed spin will cause clothes to retain more moisture.
4.
Long wash times
a. If initial machine wash time estimate displayed is too long for the consumer:
Select
Speed Wash,
set on
Normal Soil,
for fastest possible wash cycle. Wash similar fabrics together
to
reduce the number of rebalances.
b. If actual machine wash time is much longer than the display estimate:
i. Depending on wash cycle selected, initial wash cycle time estimates vary from 40 minutes for the shortest
cycle to nearly 3 hours for the longest cycle. In addition, out-of-balance load rebalancing can add as much
as 63 minutes to a given cycle. Adjust an out-of-balance load to minimize rebalances and shorten overall
wash cycle time. It is best to wash similar fabrics in reasonable amounts for best results.
ii. Legs out of adjustment; not
four on the floor
. Each of the 4 legs should be adjusted to carry equal weight
to reduce rebalancing.
iii. Too much/wrong detergent creates excess foam and triggers the pressure switch. During
Wash
(the word
“Wash” is displayed), if the machine determines there is too much foam, it will stop rotating the basket and
turn on both the drain pump and the water valve to flush excess suds. The pump may run for an extended
period of time until the foam level drops below the machine set point. This can add an hour or more to the
cycle time.
The washer paused and the consumer had to restart the washer.
a. Frequently:
i. Check for faulty installation, clogged pump filter or drain, drain siphoning, or too much or wrong detergent.
ii. Check for air leak in pressure switch hose. An air leak can cause too high water fill, failure to pump out all
water, or unbalanced loads due to excess water weight. If faulty, in T06 test, the water may not stop filling
at Foam level when
F
is displayed. Run entire T06 test to confirm.
iii. Check for leaking water valve: Error Code E23.
b. Occasionally
Adjust out-of-balance load; wash similar fabrics in reasonable amounts for best results.
MAKE THE FOLLOWING CHECKS TO DETERMINE IF THE MACHINE IS OPERATING PROPERLY
1.
Perform T02 test to check for any stored Error Codes. To run T02, remove power to the washer for 30
seconds. Reapply power, press
Signal
button, press
Delay Start
button, press
Signal
button again,
press
Delay Start
button again. When T01 comes up on the display (possible up to 3-minute delay
before T01 is displayed), rotate the
Cycle Select
knob until T02 is displayed, then press
Start
button.
2. The first Error Code, if any, will be displayed at this time. If no Error Codes, display will show
E00
. Rotate
the
Cycle Select
knob clockwise up to 10 clicks to view any additional Error Codes. Refer to Pub. 31-
9135 Service Guide for Error Code information. Repair and adjust as appropriate. After repair and
adjustment, re-enter test mode and press and hold the
Start
button for 3 seconds to clear Error Codes.
3. Confirm consumer is using correct amount of
HE
detergent. Refer to
HE
detergent package label for
correct detergent amounts for partial and full loads. Less
HE
detergent is required for soft/softened
water and/or partial loads. Confirm clothes loads of similar fabrics and reasonable size.
A reasonable
load size is up to one full laundry basket (about 16 lbs of dry clothes).
Some loads cause more vibration (rugs, towels, jeans, etc.) than others.
Note:
The following diagnosis steps apply to all units (both pedestal and no pedestal installations).
