25
troubleshooting tips - washer
performance
possible causes what to do
Clothes
too wet
Incorrect spin cycle
selected
Make sure the spin cycle selected matches the load you
are washing. Some fabrics will feel wetter when rinsed
with cold water.
Wash load out of
balance
Redistribute load in washer and run through
Drain & Spin cycle.
Colored spots Incorrect use of
fabric softener
Check fabric softener package for instructions and
follow directions for using dispenser.
Pretreat stain and rewash.
Dye transfer
Sort whites or lightly colored items from dark colors
Grayed or
yellowed
clothes
Detergent amount
Be sure to follow detergent manufacturer’s directions.
Hard water
Use a water conditioner like Calgon brand or install a
water softener.
Water is not hot
enough
Make sure water heater is delivering water at
120°F–140°F (48°C– 60°C).
Washer is
overloaded
Select load size to match clothes load.
Dye transfer
Sort clothes by color. If fabric label states wash
separately, unstable dyes may be indicated.
Lint or
residue on
clothes
Clothes are air or
line dried
If you do not dry your clothes with a clothes dryer,
your clothes may retain more lint.
Incorrect sorting
Separate lint producers from lint collectors.
Washing too long
Wash small loads for a shorter time than larger loads
Detergent not
dissolving
Add detergent as wash basket fills with water, before
you load clothes.
Try a liquid detergent.
Use warmer water temperature.
Overloading
Load clothes no higher than the top row of holes in the basket.
Incorrect use of
fabric softener
Check fabric softener package for instructions and
follow directions for using dispenser.
operation
possible causes what to do
Movement
inside ma-
chine when
shut off
Shifting mechanism
is disengaging the
motor
When the machine is manually turned off, the shifter
will disengage the motor before completely shutting
down. If lid is raised before the motor is disengaged,
it will resume when lid is closed.
Short spray
and delay af-
ter pushing
Start button
Lid was opened
and closed between
cycle selection
and start
This is normal. See START-UP SEQUENCE in the
Safety Instructions section.
Washer spins
and pauses
at the
beginning
of cycles
This is normal
The washer is sensing the load.
Washer
pauses
during
wash cycle
The Soak Option
was chosen
This is normal. The washer alternates between agitate
and soak during these cycles to get your clothes cleaner
with less wear.
This is normal
Many cycles incorporate as series of soaks within the
agitation period to get your clothes clean with less wear.
Basket
seems loose
Basket moves or
rotates freely
Washer basket does not have a traditional brake.
Washer basket will move freely. This is normal.
Spin time
longer than
previous
washer
This is normal for a
high efficiency
washer with
an infusor
A washer with an infusor is a high efficiency washing
machine. Extra spin time typically reduces dryer
time/energy usage (i.e. reduces total energy when using
both a washer and a dryer). You may notice that the spin
time is longer than on your previous washer.
Blinking Spin
light or Spin
light on at
end of cycle
Out of balance
condition has
been detected
Allow cycle to continue and finish.
If load is wet at the end of the cycle, even out load
and run a Drain & Spin cycle.
