24
troubleshooting tips - washer
operation
Washer
won’t
operate
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off
Turn both hot and cold faucets fully on.
Controls not set properly
Check controls.
Lid is open - safety fea-
ture prevents agitation
and spinning when lid
is up
Close lid and reset cycle, to the beginning
if necessary.
Circuit breaker/fuse
is tripped/blown
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
Electronics need reset
Unplug washer, wait 2 minutes, plug back in and press Start.
Start was not pressed Press Start.
water
possible causes
what to do
Too many
suds
Too much detergent
or soft water
Measure your detergent carefully. Use less soap if you
have soft water, a smaller load or a lightly soiled load.
Water leaks
Using too much
detergent
Use less detergent. Use less soap if you have soft water,
a smaller load or a lightly soiled load.
Fill hoses or drain
hose is improperly
connected
Make sure hose connections are tight at faucets and
rubber washers are installed. Make sure end of drain
hose is correctly inserted in and secured to drain facility.
Household drain
may be clogged
Check household plumbing. You may need to call
a plumber.
Constant water
pressure to fill hoses
at water source
Tighten hoses at the faucets and turn the water off
after each use. Check condition of fill hoses; they
should be replaced every 5 years.
Water
temperature
seems
incorrect
Cooler water tempera-
tures provide impro-
ved energy efficiency
New laundry detergents have been formulated to
work with cooler water temperatures without
affecting wash performance.
Water supply is
turned off or
improperly connected
Turn both hot and cold faucets fully on and make
sure
hoses are connected to correct faucets.
Water valve screens
are stopped up
Turn off the water source and remove the water
connection hoses from the upper back of the washer.
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and turn the water back on.
House water heater
is not set properly
Make sure house water heater is delivering water at
120°F–140°F (48°C– 60°C)
.
Water
pumped out
before cycle
is complete
Previous cycle has been cancelled.
Close lid, select new cycle, and start machine.
Water won’t
drain
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
Washer
pauses during
spin cycle
This is normal
The washer may pause during the spin cycle to
remove soapy water more efficiently.
Can hear but
not see water
at the end of
the cycle
This is normal
The pump pleaves a little water in its intake and
this is diluted with clean rinse water.
Water level
seems low
This is normal
Water may not cover the top level of the clothes.
This is normal for this high efficiency washer.
Water levels
lower than
previous
washer
This is normal for a
high efficiency
washer with an
infusor
A washer with an infusor is a high efficiency washing
machine.This system requires less water while providing
effective cleaning action. You may notice that the
water level is lower than on your previous washer.
Water sipho-
ning out of
washer
Drain standpipe is
too low or hose too
far into standpipe
The drain hose must exceed 30” height at some point
between the washer back and the drain pipe. Use
anti-siphon clip. See the Installation Instructions.
possible causes
what to do
Water was left in unit
for 24 hours with lid
closed or 15 minutes
with lid open
