Use Midiman/M-Audio Resources
In addition to your manuals, we also provide you with the following sources of
information:
Read Me Files
: In your CD ROM, locate the Midiman/M-Audio product you own and
open that folder. Find the appropriate Platform (Windows 95, 98, ME, 2000, Mac OS 9,
X, etc.) that the folder may contain for your product. The Read Me Files often contain
important information regarding updated drivers or driver installation procedures.
Website:
Studies show that over 75% of our calls can be avoided, thereby saving you the
hold-time and inherent phone bill, by tapping into the resources our website has to offer.
The Midiman/M-Audio web page is also available to you on your drivers CD ROM. There
you will find FAQs, Tips & Tricks, and How-To Guides to walk you through installing
your product as well as configuring it with some of today’s most popular software
applications. You can also find updated web pages on the world wide web at
www.midiman.net or www.midiman.com. Go to SUPPORT and browse through the
How-To Guides and FAQs to read up on issues related to product drivers.
Gather Important Information
If you cannot find what you are looking for within the Midiman/M-Audio resources, you can
call our technical support line. Please be ready to provide the following basic information.
Product Name:
Please know the exact name of the Midiman/M-Audio product you own
(make and model— Example: “Midisport 2x2”, “Delta Audiophile 2496”). Tell the tech
how long you have owned the product. If you start with the frame of mind of providing
basic information, your tech call will go smoothly from the get-go.
System Information:
The next most important piece of information is what computer
platform you are using—i.e. Is this a Macintosh or a PC, and what Operating System
(O.S.) are you running with it Windows 98, ME, etc. or Mac OS 9.1, 9.2 etc.?
Also tell us what kind of processor you are using (Athlon, G4, Pentium, etc.) and how
much RAM you have.
If you are a PC user, be prepared to let us know the following:
What kind of chipset does your motherboard has? (Consult your motherboard manual or
computer’s manual for help with this).
Are devices such as Modems, Soundcards, Ethernet adapters embedded on the
motherboard, or connected via USB, ISA, or PCI. How many PCI/ISA slots do you have
and are you using any USB hubs?
Are you recording to IDE or SCSI hard drives?
These are extremely important pieces of information to know when calling us.
Finally, Mac users using OS X must know what their System Administrator Password is.
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