On-site Technical Support (OTS)
OTS provides cost-effective support for Lucent Technologies products including
systems that incorporate select third-party equipment.
•
OTS Dispatched Technician — Lucent Technologies will dispatch a technician to
your location to provide on-site assistance. We offer multiple coverage options to
meet your needs from same-day dispatch, with 24 × 7 or 8 × 5 response, to
next-business-day dispatch, with 8 × 5 response.
•
OTS Dedicated Technician — a Lucent Technologies technician works at your
location to perform daily maintenance tasks that keep your system running at peak
performance.
•
OTS Dedicated Engineer — an expert Lucent Technologies engineer provides you
with customized on-site support and assistance in areas such as maintenance of new
equipment, administration of software releases, and support with your
administrative processes.
Repair and Exchange Services (RES)
RES provides rapid replacement or repair of your defective hardware, eliminating the
need for you to purchase and maintain a costly spares inventory. These services can
dramatically reduce investment capital and recurring operating expenses while helping
to assure maximum network availability. RES offers
•
Same Day Advanced Exchange — delivers a replacement part to Customer
equipment site within four hours to enable rapid restoration of service to equipment
and the ability to return parts to Lucent Technologies later. We have established an
infrastructure of multi-point, overlapping-coverage field stocking locations and
automated electronic process controls that help us approach a 100% on-time
delivery track record.
•
Next Day Advanced Exchange — delivers a replacement part on the very next day,
7 days a week, including holidays. Consider what is at risk when you compare this
service to a “business day” program.
•
Return for Repair — is an economical solution, which allows the Customer to
return your field-replaceable parts to Lucent Technologies for repair or replacement.
Lucent Technologies returns them in a very timely manner and without unexpected
repair fees.
Contact
For maintenance service contact information please refer to
Product support
Maintenance services
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365-312-847R4.0
Issue 4, November 2006
Lucent Technologies - Proprietary
See notice on first page
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