Lucent Technologies CentreVu CMS Administration, Руководство пользователя

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, or changing login ID names
3-40
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Viewing, adding, or changing login ID names
Overview
CentreVu
CMS uses agent login IDs to identify measured ACD
agents. After an agent’s name is assigned to a login ID,
CentreVu
CMS
windows and reports show that agent’s name instead of the login ID
number.
You do not have to input agent names in the Dictionary, but
CentreVu
CMS administration windows and reports are easier to understand with
agent names instead of login IDs. Depending on the amount of space in
the report, agent names can be truncated.
Prerequisites Note that:
• The
CentreVu
CMS Dictionary listings are sorted alphabetically
(collating sequence) based on the first character you input in the
Agent name field. For example, if the agent is listed as Jane
Brown,
CentreVu
CMS sorts on the J for Jane; it does not sort on
the B for Brown. Real-time reports, however, do not show agent
names alphabetically.
• You can assign no more than one agent name to the same login ID.
• You cannot assign the same agent name to multiple login IDs.
• You can use only numbers in login IDs.
•
CentreVu
CMS only recognizes login IDs in
DEFINITY
®
R8.1 or
later.
Steps
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1
From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 On the Operations tab, select Login Identifications.