Lucent Technologies CentreVu CMS Administration, Руководство пользователя

Страница: 110 / 456

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing trunk group names
3-54
............................................................................................................................................................................................................................................................
Viewing, adding, deleting, or changing trunk group names
Overview Names you assign to your ACD trunk groups display on reports,
making your reports easier to identify and read.
Prerequisites Note that:
• A trunk group name can be a published phone number (prepended
with an alphabetic character), a variation of an associated split or
skill name, or any other name that reflects the configuration of
your trunk groups, splits or skills, and ACDs.
• When naming trunk groups, you may want to be consistent with
the names given trunk groups and splits or skills by your switch
administrator.
• If you assign a trunk group name, the name displays on trunk
group reports or windows instead of the trunk group number.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1
From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
...........................................................................................................................................................................
2 Select Operations | Trunk Groups.
The Trunk Groups input window opens.