Task: administering call center agents
CentreVu CMS Administration
Starting an agent trace
6-3
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Starting an agent trace
Prerequisites
Prerequisites for
DEFINITY
®
ECS/G3 switches with EAS:
•
To start/stop agent traces, you must have data collection turned on
for the ACD. See “Turning data collection on and off for real
ACDs” in “Task 10: viewing and changing system setup values”
for more information.
•
To set the amount of agent trace data to store, see “Allocating
storage space” in “Task 10: viewing and changing system setup
values” for more information.
Steps
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1
From the controller window, select Commands | Agent Administration
or select Agent Administration on the toolbar.
On
DEFINITY
ECS/G3 with EAS, the Agent Administration selector
window looks like this:
Содержание CentreVu CMS Administration
Страница 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Страница 12: ...About this information product CentreVu CMS Administration xii...
Страница 36: ...Task startup and exit CentreVu CMS Administration Task reference CentreVu CMS training classes 1 24...
Страница 137: ...Task automating your activities with scripting CentreVu CMS Administration Using Save as Script 5 5...
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Страница 280: ...Task assigning user permissions CentreVu CMS Administration Viewing assigning deleting or changing VDN access 9 28...
Страница 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
Страница 456: ...Index CentreVu CMS Administration IN 8...