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Administer CentreVu
®
Advocate on DEFINITY
®
ECS
CentreVu® Advocate Release 8 User Guide
Worksheet for Service Level Supervisor
11-20
The Agent LoginID form appears
2. In the Call Handling Preference field, enter one of the following
options:
●
greatest-need
●
skill-level
3. In the Service Objective field, enter one of the following options:
●
Y
, if you want to use Service Objective
●
N
, if you do not want to use Service Objective
4. Press
to save your changes.
To Administer Service
Objective
11
If you are using Service Objective, Lucent recommends you set the
Acceptable Service Level for more important skills lower than for less
important skills.
Acceptable Service Level defaults to 30 seconds on the SAT unless you
choose a different setting. Set Acceptable Service Level on CMS and
DEFINITY ECS the same.
1. At the command line prompt of your SAT or terminal emulator, type
change hunt-group xxx
and press
. (“xxx” is the number
of a skill on which you want to activate Service Objective.)
change agent-loginID xxxxx
Page
1 of
1
AGENT LOGINID
Login ID: _____
AAS? _
Name: _________________________
AUDIX? _
TN: ___
LWC Reception: _______
COR: _
AUDIX Name for Messaging: _______
Coverage Path: ____
Messaging Server Name for Messaging: _______
Security Code: ____
LoginID for ISDN Display? _
Direct Agent Skill: ___
Password: _________
Call Handling Preference: ___________
Password (enter again): _________
Service Objective? _
Auto Answer: ______
SN
RL SL
PA
SN
RL SL
PA
SN
RL SL
PA
SN
RL SL
PA
1: __
_
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___
6: __
_
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11: __
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16: __
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2: __
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7: __
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12: __
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17: __
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3: __
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8: __
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13: __
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18: __
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4: __
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9: __
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14: __
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19: __
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5. __
_
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___ 10: __
_
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15: __
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20: __
_
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WARNING: Agent must log in again before skill changes take effect
Enter
NOTE:
Return
Содержание CentreVu Advocate
Страница 1: ...CentreVu Advocate Release 8 User Guide 585 210 927 Comcode 108502162 Issue 1 December 1999...
Страница 118: ...Call Center Solution Handle Any Media CentreVu Advocate Release 8 User Guide Things to Note 4 26...
Страница 138: ...Call Center Solution Minimize Abandoned Calls CentreVu Advocate Release 8 User Guide Things to Note 5 20...
Страница 200: ...Call Center Solution Better Serve Selected Callers CentreVu Advocate Release 8 User Guide Things to Note 8 16...
Страница 220: ...Call Center Solution Control Agent Time in Skill CentreVu Advocate Release 8 User Guide Things to Note 9 20...
Страница 264: ...Administer CentreVu Advocate on DEFINITY ECS CentreVu Advocate Release 8 User Guide Feature Interactions 11 32...
Страница 302: ...CentreVu Advocate Database Items and Calculations CentreVu Advocate Release 8 User Guide Calculations 13 24...
Страница 326: ...Glossary CentreVu Advocate Release 8 User Guide GL 24...
Страница 338: ......