Lucent Technologies CentreVu Advocate, Руководство пользователя

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Administer CentreVu
®
Advocate on DEFINITY
®
ECS
CentreVu® Advocate Release 8 User Guide
Administering Agent Selection
11-3
Before You Start
11
●
Lucent recommends using UCD-LOA or EAD-LOA in most
situations: compared to MIA, work will be distributed more evenly
among agents and Average Speed of Answer will be lower.
●
EAD-LOA works best if you have only 2–4 skill levels.
●
If you use the Most Idle Agent agent selection method, Lucent
recommends that you set MIA Across Splits or Skills? to Y. (LOA is
always applied across skills.)
Setting Up Agent
Selection
11
This procedure provides instructions for administering agent selection
methods on
DEFINITY ECS. These instructions assume you are using
the System Administration Terminal (SAT) or terminal emulation software
to administer the switch.
To Administer an
Agent Selection
Method
11
1. At the command line prompt of your SAT or terminal emulator, type
change hunt-group xxx
and press . (“xxx” is the number
of the skill you want to change.)
The Hunt Group form for the skill appears.
Return
change hunt-group xxx Page 1 of X
HUNT GROUP
Group Number: ___ ACD?
Group Name: ____________________________ Queue?
Group Extension: ____ Vector?
Group Type: Coverage Path: ____
TN: Night Service Destination: _____
COR: MM Early Answer?
Security Code: ____
ISDN Caller Disp: ________
Queue Length: ___
Calls Warning Threshold: ___ Port: _ Extension: ____
Time Warning Threshold: ___ Port: _ Extension: ____