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Call Center Solution: Handle Any Media
CentreVu® Advocate Release 8 User Guide
Verifying the Solution Through Reports
4-22
Report Example
4
This report is an example of a Graphical Skill Overload report.
Report Description
4
This table describes the report fields.
Enable Report Thresholds
Check this box to turn on the thresholds for the report.
Run Minimized
Check this box to minimize the report.
Field
Description
Report Heading
Description
Database Item/ Calculation
or <Calculation Name>
Skill:
The name or number of the skill that you are
currently viewing.
syn(SPLIT)
Normal
The time the skill spent under all of the
thresholds.
I_NORMTIME
Overload1
The time the skill spent over threshold 1 and
under threshold 2.
I_OL1TIME
Overload2
The time the skill spent over threshold 2.
I_OL2TIME
Содержание CentreVu Advocate
Страница 1: ...CentreVu Advocate Release 8 User Guide 585 210 927 Comcode 108502162 Issue 1 December 1999...
Страница 118: ...Call Center Solution Handle Any Media CentreVu Advocate Release 8 User Guide Things to Note 4 26...
Страница 138: ...Call Center Solution Minimize Abandoned Calls CentreVu Advocate Release 8 User Guide Things to Note 5 20...
Страница 200: ...Call Center Solution Better Serve Selected Callers CentreVu Advocate Release 8 User Guide Things to Note 8 16...
Страница 220: ...Call Center Solution Control Agent Time in Skill CentreVu Advocate Release 8 User Guide Things to Note 9 20...
Страница 264: ...Administer CentreVu Advocate on DEFINITY ECS CentreVu Advocate Release 8 User Guide Feature Interactions 11 32...
Страница 302: ...CentreVu Advocate Database Items and Calculations CentreVu Advocate Release 8 User Guide Calculations 13 24...
Страница 326: ...Glossary CentreVu Advocate Release 8 User Guide GL 24...
Страница 338: ......