Lucent Technologies CentreVu Advocate, Руководство пользователя

Страница: 111 / 338

Call Center Solution: Handle Any Media CentreVu® Advocate Release 8 User Guide
Verifying the Solution Through Reports
4-19
Item Description
Skill: Enter the name or number of the skill you want
included in the report. You can enter a name only if it
has been previously defined in the Dictionary
subsystem. To complete the input field, do the
following:
●
Type in the information requested.
●
Select the information from the pull-down list of
previously used items. During each CMS
session, Supervisor recalls the items you have
selected for each input field. You can use the
pull-down list to select an item for the input field.
●
Use the Browse button to view all available items
for the input field, and then select an item for the
input field. When you click on the Browse button,
a window opens that lets you select items for the
input field.
Date: The day for which the report was run (selected in the
report input window).
Destination Choose a report destination. You can select View
Report on Screen or Print Report on: and then use
the Select Printer button to print the report on any
Windows printer. The default printer is shown.