LOREX PRODUCT WARRANTY
LOREX PRODUCT WARRANTY
Lorex warrants, to the original retail purchaser only (the “Purchaser”), that this item (the “Product”) is free from
manufacturing defects in material and workmanship, provided the Product is used in normal conditions and is
installed and used in strict accordance with the instructions contained in the Product’s Owner’s Manual. This
warranty shall be for the following warranty periods (the “Warranty Period”), commencing on the date the
Purchaser buys the Product at retail in an unused condition.
All Other Components: Parts and Labor - 1 Year (Warranted parts do not include Bulbs, LED’s and Batteries)
Video Heads: Parts and Labor - 90 days
Lorex’s obligations under this warranty shall be limited to the repair or replacement of any warranted parts found
by Lorex to be defective in the Product, or, in Lorex’s sole discretion, the replacement of the Product found be
Lorex to be defective. Any replacement parts furnished be Lorex in connection with this warranty shall be
warranted to the Purchaser for a period equal to the unexpired portion of Warranty Period for the Product.
Warranty Exclusions
This warranty does not apply to Bulbs, LED’s and Batteries supplied with or forming part of the product.
This warranty is invalidated if other than Lorex accessories are or have been used in or in connection with the
Product or in any modification or repair is made to the Product be other than a service depot authorized by Lorex.
This warranty does not apply to defects or damages arising by use of the Product in other than normal (including
normal atmospheric, moisture and humidity conditions) or by installation or use of the Product other than in strict
accordance with the instructions contained in the Product’s owners Manual.
This warranty does not apply to defects in or damages to the Product caused by (i) negligent use of the Product,
(ii) misuse or abuse of the Product, (iii) electrical short circuits or transients, (iv) Purchaser adjustments that are
not covered in the Owner’s Manual, (v) use of replacement parts not supplied by Lorex (vi) improper Product
maintenance, or (viii) accident, fire, flood or other Acts of God.
Lorex reserves the right to make change in design or to make additions to or improvements in its products without
incurring any obligation to modify any product which has already been manufactured.
This warranty is in lieu of other warranties, express or implied, and Lorex neither assumes nor authorizes any
person to assume for it any other obligation or liability in correction with the sale or service of the Product. In no
event shall Lorex be liable for any special or consequential damages arising from the use of the Product or
arising from the malfunctioning or non-functioning of the Product, or for any delay in the performance of this
warranty due to any cause beyond its control.
This warranty shall not apply to the appearance or accessory items including, but not limited to cabinets, cabinets
parts, knobs etc., and the uncrating, setup, installation or the removal and reinstallation of products after repair.
Lorex does not make any claims or warranties of any kind whatsoever regarding the Product’s potential, ability or
effectiveness to prevent minimize, or in any way affect personal or property damage or injury. Lorex is not
responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether
physical or mental related thereto. Any and all claims or statements, whether written or verbal, by salespeople,
retailers, dealers or distributors to the contrary are not authorized by Lorex, and do not affect this provision of this
warranty.
The purchaser may have other rights under state, provincial, or federal laws and where the whole or part of any
item of this warranty is prohibited by such laws, it shall be deemed null and void, but the remainder of the
warranty shall remain in effect.
Obtaining Service
Should the Product require service under this warranty, the Purchaser must provide Lorex with a copy of his/ her
original, dated bill of sale, receipt or invoice, failing which Lorex will not perform any of its obligations under this
warranty. To claim on this warranty, proceed with the following steps.
1 Pack the Product in a well-padded sturdy carton.
2. i). If the unit was purchased in the United States proceed as follows:
Include $US 12.00 for monitors and VCR’s and $8.00 for Cameras for postage and handling (send
check or money order, no cash please), along with a copy of your dated bill of sale, receipt, or
invoice, plus a description of the Product’s apparent malfunction and the telephone number where
you can be reached during the day. Return the unit to:Strategic Vista Corp., 203 Eggert Road,
Buffalo NY 14215
ii). If the unit was purchased in Canada proceed as follows:
Include CDN $18.00 for monitors and VCR’s and $12.00 for Cameras for postage and handling
(send cheque or money order, no cash please), along with a copy of your dated bill of sale,
receipt, or invoice, plus a description of the Product’s apparent malfunction and the telephone
number where you can be reached during the day. Return the unit to:Strategic Vista Corp. 300
Alden Road, Markham, Ont. L3R 4C1
www.strategicvista.com
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