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3DM-GX4
™
-45
™
Inertial Navigation System
User Manual
Troubleshooting
58
Problem
Possible cause and recommended solution
1. POWER
sensor does not power
on
1.1 no power is applied
The status indicator on the device will be off. Apply power to
the device, and the status indicator should illuminate.
1.2 power source is off or miswired
Verify the device power source is connected correctly and
turned on.
1.3 power supply is the wrong voltage
Using a power supply other than the one provided with the
device, or a supply that is outside of the device operating range
could result in permanent damage or cause it to not work
properly.
1.4 sensor is in firmware update mode
Firmware update mode is used when updating firmware on the
device. If the firmware updater fails, it is possible that the device
can get stuck in the firmware update mode. and the sensor will
be non- responsive. Contact LORD MicroStrain
®
Technical
Support (
See Technical Support on page 63
).
1.5 sensor is damaged
If all power settings and connections have been verified, and
the sensor is still unresponsive, contact LORD MicroStrain
®
Technical Support (
See Technical Support on page 63
).
2. COMMUNICATION
no communication to
sensor or GPS receiver
2.1 sensor not found in MIP Monitor
In MIP Monitor use the Refresh button to look for the sensor
again. If the sensor is still not found try cycling power to it and
trying again.
2.2 communication cable not connected or miswired
Check, remove, and reconnect communications and power
cables as applicable. Replace or rewire as needed.
2.3 device drivers not installed
Verify the drivers are installed on the computer (included with
MIP Monitor Software Suite) and that the software has had