28
3DM
®
-CX5-10
USER MANUAL
Problem
Possible cause and recommended solution
1. POWER
sensor does not power on
1.1 no power is applied
The status indicator on the device will be off. Make sure the
sensor is connected to a power source and the status indicator
illuminates.
1.2 power source is off or miswired
Verify the device power source is connected correctly.
1.3 power supply is the wrong voltage
Using a power supply other than the one provided with the device,
or a supply that is outside of the device operating range, could result
in permanent damage or cause it to not work properly.
1.4 sensor is in firmware update mode
Firmware update mode is used when updating firmware on the
device. If the firmware updater fails, it is possible that the device can
get stuck in the firmware update mode, and the sensor will be non-
responsive. Contact LORD Sensing Technical Support.
1.5 sensor is damaged
If all power settings and connections have been verified, and the
sensor is still unresponsive, contact LORD Sensing Technical
Support.
2. COMMUNICATION
no communication to
sensor
2.1 sensor not found in MIP Monitor
In MIP Monitor use the Refresh button to look for the sensor
again. If the sensor is still not found try cycling power to the
sensor and refreshing.
2.2 communication cable not connected or miswired
Check, remove, and reconnect communications and power cables
as applicable. Replace or rewire as needed.
2.3 device drivers not installed
Verify the drivers (included with MIP Monitor Software Suite) are
installed on the computer and that the software has had sufficient
time to detect it.
2.4 serial baud rate setting (not applicable to USB devices)
The host computer serial port baud rate and the sensor baud
settings must match in order for communication be established. In
MIP Monitor this occurs automatically and the baud rate can only
be changed once initial communication is established. To change
the baud rate in MIP Monitor select Settings > System and select
the desired rate.
NOTE:
if the baud rate is set higher than the computer serial port
is capable of reading, communication will be permanently lost
with the device. To recover, it will need to be connected to a higher
speed port, connected via USB cable, or sent to LORD Sensing
for reconfiguration
