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9. Warranty Conditions
For the fog machine
Viper 2.6/Viper deLuxe
Look‘ guarantee is:
1. Free of charge, subject to the following conditions (No. 2 - 6) we will repair any defect or
fault in the unit if it is caused by a proven factory fault and has been advised immediately
after appearance and within 24 month of delivery to the end user. Insignificant deviations
of the regular production quality does not guarantee replacement rights, nor do faults
or defects caused by water, wrong fog fluid, by generally abnormal environment
conditions or Force Majeure.
2. Guarantee Service will be done in the following way: Faulty parts will be repaired or
replaced (our choice) with correct parts. Faulty units have to be brought to us or our
service centres or to be sent to us or our service centres at customer‘s expense. The
invoice and/or receipt showing the purchase date and the serial number has to come
with the faulty unit, otherwise this will not be guarantee service. Replaced parts become
our property.
3. The customer loses all rights for guarantee services, if any repairs or adjustments are
done to the units by unauthorized persons and/or if spare parts are used which are not
approved by us. The right of guarantee service is also lost if fluids other than original
Look fog fluids have been used or if units are sent to us with full fluid bottles. Also non
compliance with the instructions in this manual or mistakes by incorrect handling/treating
of the machine will lead to a loss of guarantee and also any faults and damages caused
by undue force.
4. Certain parts of the machine are „consumable parts” and are not covered by the warranty.
5. Guarantee services do not cause an extension of the guarantee time or the start of a
new guarantee time. The warranty for replaced parts ends with the guarantee time of
the whole unit.
6. If a defect/fault can not be repaired by us in a satisfactory time, we will, within 6 months
after sale of the unit, on choice of the customer, either:
• replace the whole unit for free or
• refund the lesser value or
• take back the whole unit and refund the purchase price, but not more than the usual
market price at the time of the refund.
7. Further claims, especially for damages, losses etc. outside the unit are excluded.
Other guarantee regulations may be valid outside Germany. Please check with your dealer!
If you should send the unit for service, do not forget to remove any liquid from the fluid
bottle.
