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we kindly ask you to visit a shop near you and to have it repaired. If the service location
has technical questions, it can contact Lohnerwerke for support at any time.
3.
Bring-In-Service. If the specialist dealer is not able to perform the service, please contact
Lohnerwerke. We will run remote diagnostics beforehand. In the worst case, we will
pick-up, repair and return your Lohner-Falkon® for a fee.
Responsible for warranty claims:
Lohnerwerke GmbH & Co KG
Porzellangasse 2/24
1090 Vienna
Austria
[email protected]
http://www.lohner.at
+43 1 319 0223
Service partner (only bring-In, or pick-up for a fee):
blackTEC e.U.
Defreggergasse 12
4050 Traun
Austria
+43 720 3494691
Business hours: Mon. - Thurs. 8:00 am - 4:00 pm Fri. 8:00 am - 12:00 pm
14.
Warranty
The company Lohnerwerke GmbH & Co. KG provide the following services in the context of the
statutory warranty obligation in the event of a defect occurring in our product to the direct
customer of our product:
Remedying defects which occur due to material or manufacturing defects by means of repair
or replacement of the affected part in accordance with the statutory warranty regulations
within a period of 24 months from the date of manufacture to the direct customer. Wear parts
are excluded. This applies to the battery if, during normal use, it does not reach 60 % of the
output capacity within the time limit or alternatively, after 500 charging cycles, or does not
reach more than 40 % of the output capacity after 700 charging cycles.
In any case, the instructions must be observed.
