25
14.
ONLINE REMOTE SUPPORT
Each Yacht Router is equipped with
Online Remote Support
feature that gives our technical support ability to connect to your
Yacht Router to check and resolve possible problems.
To establish
Online Remote Support
you have to send an e-mail to
with following details:
1. Contact details (Name, e-mail, phone number)
2. Yacht Router model (Micro, Mini, Standard, Pro)
3. Yacht Router serial number.
4. Description of the problem.
5. Suggested best time (Standardmum one) when our technicians can connect to your Yacht Router. Please note that our Support
Team is available from Monday to Friday, 9-17 hrs (Central European Time).
Once we receive your request we will provide further instructions by e-mail or phone.
IMPORTANT: to establish Remote support Vessel Network 1 on your Yacht Router MUST be connected to the Internet.
To perform additional diagnostics our Support Team will sometimes need to connects remotely to your computer. To do that you
will have to install
software. If you already use this software you will have to provide
Your ID
and
Password
from
Team Viewer software. You can also download compact version of Team Viewer on our website
Support section or simply click
.
15.
YACHT ROUTER NETWORK DETAILS
Yacht Router Standard 4G has reserved IP ranges that cannot be used by other connected equipment:
Support network:
10.10.0.0/16
Reserved range:
10.80.0.0/12
Yacht Router Standard 4G IP reservation details
Backbone Network:
10.81.0.1/16
Vessel Network 1:
Gateway: 10.81.0.1
Free static range: 10.81.0.3 - 10.81.0.99
DHCP: 10.81.0.100 - 10.81.255.254
DNS: 10.81.0.1, 8.8.8.8
Vessel Network 2:
Gateway: 10.82.0.1
Free static range: 10.82.0.3 - 10.82.0.99
DHCP: 10.82.0.100 - 10.82.255.254
DNS: 10.82.0.1, 8.8.8.8
Vessel Network 3:
Gateway: 10.83.0.1
Free static range: 10.83.0.3 - 10.83.0.99
DHCP: 10.83.0.100 - 10.83.255.254
DNS: 10.83.0.1, 8.8.8.8
VLAN id usage:
1-9
