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Problem
Symptom
Action (Equipment)
Action (Patient) 4
Mattress or Cushion Air co-
nnector will not fit properly
Check air connector is not
in Transport mode or has
been damaged. (see 11.8
Transport Mode (Static and
Active) on page 51)
If fault persists & there is
sufficient air in the mattress
put mattress into Trans-
port mode before calling
manufacturer´s service
department.
If there is very little air in the
mattress then transfer pa-
tient onto another mattress
before calling manufactu-
rer´s service department.
Air connector will not re-
lease properly
Air connector will not come
away from side of SCU.
Red CPR Indicator does not
come on & audio alert does
not sound.
Press red CPR release
button next to air connector
and remove air connector
with gentle lifting action.
(see 11.6 CPR (umbilical
connected) on page 50)
If fault persists & patient
is at risk of needing CPR
transfer the patient onto
another mattress before ca-
lling manufacturer´s service
department.
Mattress moving around on
bed frame
Check mattress securing
straps have been attached
to bed frame correctly. (see
4.8 Base Cover (all configu
-
rations) on page 24)
1
Restart unit by turning power off then back on (see 9.5.1 Inflation on page 36). If Fault re-occurs turn off SCU and
immediately call manufacturer´s service department.
2
To Identify that the product type is being used check picture of series 3 SCU control panel and mattress. Also see
quick identification table below.
Product type/model
Virtuoso Series 3
Virtuoso series 1 & 2
Precioso
SCU control panel colours
Light blue and light grey
Dark grey and yellow
Dark grey and medium blue
turquoise
Mattress cover colours
Top surface dark blue
Top surface medium grey
with yellow printing
Top surface medium grey
with medium blue turquoise
printing
3
If the System Error Indicator on the SCU is flashing red then please count the number of flashes (1x-6x) and tell the
service engineer when reporting the fault.
4
If any of the above problems occur and cannot be solved by the user it is recommended to put the mattress into
Transport mode (see 11.8 Transport Mode (Static and Active) on page 51) to ensure that the patient is supported while
waiting for a service engineer to arrive.
