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Troubleshooting the LifeSize Gateway

157

Using the Hyperterminal Configuration Commands

3

At the Enter new password prompt, enter the password that
you want to use and then press

Enter

. The password is case

sensitive.

A message appears verifying that the password is changed and
the command line options appear.

4

Enter

Q

to continue the LifeSize Gateway module boot cycle

and then press

Enter

.

S

ETTING

E

CHO

C

ANCELLATION

Note

This section applies to Gateway-PRI only.

You can use these advanced commands to set echo cancellation for the LifeSize
Gateway. To set echo cancellation, perform the following steps:

Procedure

1

At the prompt for the command line options, press

A

to display

the advanced command menu.

2

Press

1

to enable or disable echo cancellation for voice-only

calls and then press

Enter

.

3

At the “0/1-disable/enable echo cancellation (voice calls)”
prompt, do one of the following:

Press

0

to disable echo cancellation.

Press

1

to enable echo cancellation.

4

Press

Enter

.

C

ONFIGURING

THE

W

EB

S

ERVER

P

ORT

You can set the port number that the LifeSize Gateway uses for posting its web
pages. The default value is 80, which is the standard for web server ports. If
another port is used in your environment, you can use this command to change
the LifeSize Gateway module web server port setting.

Procedure

1

At the prompt for the command line options, press

A

to display

the advanced command menu.

2

Press

2

and then press

Enter

to configure the web server port.

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Содержание Gateway-PRI

Страница 1: ...LifeSize Gateway User Guide...

Страница 2: ...y be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission from LifeSize Communications Trademark Acknowledgments LifeSi...

Страница 3: ...Gateway ISDN Network Connections 12 About Gateway Encryption 14 About Conferencing via Leased Lines 15 About IP to Legacy MCU Conferencing 15 About LifeSize Gateway Functionality 16 About PRI Gateway...

Страница 4: ...1 Signaling Interface Pin Layout 42 Managing and Monitoring the LifeSize Gateway Unit 43 SNMP Management 43 Local Port Monitoring Connections 43 Performing Software Upgrades 43 Accessing the LifeSize...

Страница 5: ...gs for Downspeeding 76 Configuring Quality of Service Settings 77 Configuring Alert Indications 80 Configuring Gateway Resources for Calls 87 Configuring Gateway Encryption 89 Configuring Advanced Set...

Страница 6: ...a the Gateway 142 About Incoming Call Routing 142 About the IVR Operator 145 5 5 5 5 Troubleshooting the LifeSize Gateway About Problems Encountered Setting the IP Address 147 About LED Indications 14...

Страница 7: ...Device 166 Viewing Message Details 167 Exiting the Utility 167 About Express Setup 167 Using Express Setup 168 7 7 7 7 Using the LifeSize Software Upgrade Utility Introduction 171 Launching the Utilit...

Страница 8: ...viii LifeSize Gateway User Guide...

Страница 9: ...eway Serial ABOUT THE GATEWAY PRI The Gateway PRI enables audio video and data communication between H 320 endpoints that connect through ISDN and H 323 endpoints that connect through a packet based n...

Страница 10: ...terface used to configure and monitor the LifeSize Gateway You can view and modify all aspects of the LifeSize Gateway configuration from a remote location using a Java enabled web browser SNMP manage...

Страница 11: ...ing and call routing The LifeSize Gateway dial plan supports the following direct dialing and call routing facilities Direct Inward Dialing DID Multiple Subscriber Network MSN Q 931 Sub addressing Inf...

Страница 12: ...s ISDN rollover In this feature the LifeSize Gateway sends a busy out channel request to the PSTN switch when the current PRI connection is left with less than a predefined number of available B chann...

Страница 13: ...to ISDN calls H 235 encryption for H 323 calls The LifeSize Gateway supports H 325 compliant encryption for calls over IP networks H 243 Conference Control support The LifeSize Gateway supports the H...

Страница 14: ...anscoding for the 4 supported multimedia calls G 711 IP G 728 ISDN for up to 20 audio transcoded video channels The LifeSize Gateway automatically performs A Law G 711 to Law G 711 translation between...

Страница 15: ...nd data 23 ports 2B video and data 7 ports 6B video and data For 1 x PRI E1 line 30 ports voice 30 ports 1B video and data 15 ports 2B video and data 5 ports 6B video and data For 2 x PRI E1 lines 60...

Страница 16: ...ort for Taiwan PRI system RS 366 Manual Control Data Triggered Supported media signaling combinations N A RS 449 RS 366 V 35 RS 366 EIA 530 RS 366 EIA 530A RS 366 Encryption interoperability N A KIV 7...

Страница 17: ...1 Multipoint conferencing see About Multipoint Conferencing on page 11 IP networking see About Gateway IP Network Connections on page 12 ISDN networking see About Gateway ISDN Network Connections on p...

Страница 18: ...ct directly to these networks The LifeSize Gateway allows all IP network terminals to support video conferences without connecting every desktop computer to an ISDN line see Figure 1 1 Figure 1 1 Mult...

Страница 19: ...nt the LifeSize Gateway PRI enables H 320 ISDN terminals to participate in a mixed ISDN IP multipoint multimedia conference with IP network endpoints see Figure 1 3 For example when an H 320 ISDN term...

Страница 20: ...RI ISDN connections When configured as an E1 connection each port provides 30 B channels and one D signaling channel When configured as a T1 connection each port provides 23 B channels and one D signa...

Страница 21: ...ch exchange PBX that provides the PRI connection as shown in Figure 1 5 Figure 1 4 Connecting the PRI Gateway Directly to a Central Office Switch Figure 1 5 Connecting the PRI Gateway to a PBX that Pr...

Страница 22: ...The Gateway Serial also enables encrypted videoconferencing via satellite with or without RS 366 signaling as shown in Figure 1 7 Figure 1 6 Encrypted Videoconferencing Figure 1 7 Encrypted Videoconf...

Страница 23: ...y Serial provides an IP to serial interface for communication with legacy MCU equipment as shown in Figure 1 9 Figure 1 9 IP to Serial Interface Communication via Legacy MCU V 35 adaptor adaptor lease...

Страница 24: ...andwidth allocated to a call at any given bit rate will always be slightly less than the stated maximum for the following reasons All stated maximum call bandwidths include provision for control audio...

Страница 25: ...ng two T1 lines can support three 6B calls on each T1 line with 320 Kbps spare capacity per line Each T1 line provides 23 B channels Each B channel supports 64 Kbps Each T1 line supports 23 x 64 1472...

Страница 26: ...18 LifeSize Gateway User Guide About LifeSize Gateway Functionality...

Страница 27: ...cription Preparing for Installation Verifying the Package Contents Mounting the LifeSize Gateway Unit in a 19 inch Rack LifeSize Gateway Unit Initial Configuration Connecting the LifeSize Gateway Unit...

Страница 28: ...terminal for local configuration RST button Allows you to reset the LifeSize Gateway unit manually GK LED Lights green when the LifeSize Gateway unit is registered with a gatekeeper D Ch LED Lights g...

Страница 29: ...te that there are active calls in the LifeSize Gateway on the specified PRI line D Ch LEDs Lights green to indicate that the PRI line is enabled and a carrier signal is detected ALRM LEDs Displays ala...

Страница 30: ...y unit an IP address Dedicated IP address for the LifeSize Gateway unit IP address of the router that the LifeSize Gateway unit will use to communicate across the network For an H 323 environment IP a...

Страница 31: ...o mounting brackets and a set of screws are included in the LifeSize Gateway unit shipping box Procedure 1 Disconnect all cables including the power cables 2 Place the LifeSize Gateway unit right side...

Страница 32: ...Make sure that the air vents at the sides of the LifeSize Gateway unit are not blocked LIFESIZE GATEWAY UNIT INITIAL CONFIGURATION Initial monitoring and administration of the LifeSize Gateway unit a...

Страница 33: ...cedure 1 Locate the terminal cable shipped with the LifeSize Gateway unit 2 Connect the end labeled PC to the serial port on the computer 3 Connect the end labeled Unit to the serial port connector on...

Страница 34: ...pplication on the PC as follows Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None 5 Turn on the power to the LifeSize Gateway unit Table 2 5 Requirements for Setting the IP Address...

Страница 35: ...6 seconds The Network Configuration menu displays Press any Key To start configuration 6 Enter N to configure default network port values Enter P to change the configuration software password Enter A...

Страница 36: ...255 0 the hexadecimal value you type is FFFFFF00 Note You can use the computer s desktop calculator to convert the subnet mask ID to hexadecimal notation If a subnet mask is not used press Enter 12 A...

Страница 37: ...you to access the LifeSize Gateway interface The Enter new password prompt appears 7 Enter the password you want the user to use to log in to the LifeSize Gateway interface and press Enter There is n...

Страница 38: ...to the connectors or the connecting cable of the remote equipment SERIAL GATEWAY CABLE CONNECTIONS AND PIN OUTS This section describes the DTE cables that you can use with the Gateway Serial unit inc...

Страница 39: ...5 V 35 RS366 DTE Cable Note The DB 25 connector provides the data interface for the EIA530 RS366 DTE and EIA530 RS366 DTE LOS cables The DB 37 connector provides the data interface for the EIA449 RS36...

Страница 40: ...er Guide Serial Gateway Cable Connections and Pin outs EIA449 RS366 DTE Figure 2 6 shows the EIA449 RS366 DTE cable Figure 2 6 EIA449 RS366 DTE Cable J1 Male DB 60 J2 Male DB 37 J3 Male DB 25 EIA 449...

Страница 41: ...Gateway 33 Serial Gateway Cable Connections and Pin outs EIA530 RS366 DTE Figure 2 7 shows the EIA530 RS366 DTE cable Figure 2 7 EIA530 RS366 DTE Cable J1 Male DB 60 J3 Male DB 25 EIA 530 data RS 366...

Страница 42: ...de Serial Gateway Cable Connections and Pin outs EIA530 RS366 DTE LOS Figure 2 8 shows the EIA530 RS366 DTE LOS cable Figure 2 8 EIA530 RS366 DTE LOS Cable J1 Male DB 60 J3 Male DB 25 EIA 530 data RS...

Страница 43: ...Size Gateway 35 Serial Gateway Cable Connections and Pin outs KIV7 RS366 DTE Figure 2 9 shows the KIV7 RS366 DTE cable Figure 2 9 KIV7 RS366 DTE Cable J1 Male DB 60 J2 Male DB 37 J3 Male DB 25 KIV 7 d...

Страница 44: ...25 DTE only EIA 530A LOS DB 25 DTE only V 35 M 34 Shield 1 1 1 1 1 A Transmit Data TXD A 2 4 2 2 2 P Transmit Timing TXC A 15 5 15 15 15 Y Receive Data RXD A 3 6 3 3 3 R Request To Send RTS A 4 7 4 4...

Страница 45: ...B 22 29 22 22 Data Terminal ready DTR B 23 30 23 23 Carrier Detect DCD B 10 31 10 10 10 Terminal Timing TT B 11 35 11 11 11 W Local Loopback LL 10 18 18 L K Remote Loopback RLB 14 21 21 N Loss of Syn...

Страница 46: ...s DATA INTERFACE PIN LAYOUTS This section illustrates the pin layouts for the Gateway Serial cable connectors M 34 CONNECTOR Figure 2 10 shows the M 34 pin assignment Figure 2 10 M 34 Pin Layout J B F...

Страница 47: ...9 Serial Gateway Cable Connections and Pin outs DB 37 CONNECTOR Figure 2 11 shows the DB 37 pin layout Figure 2 11 DB 37 Pin Layout 2 1 3 5 7 9 11 13 15 17 19 4 6 8 10 12 14 16 18 20 21 22 23 24 25 26...

Страница 48: ...ateway User Guide Serial Gateway Cable Connections and Pin outs DB 25 CONNECTOR Figure 2 12 shows the DB 25 pin layout Figure 2 12 DB 25 Pin Layout 2 1 3 5 7 9 11 13 4 6 8 10 12 14 15 16 17 18 19 20 2...

Страница 49: ...ateway Signaling Interface Cable Pin out Configuration Signal Name Mnemonic RS 366 DB 25 Shield 1 Digit Present DPR 2 Abandon Call Retry ACR 3 Call Request CRQ 4 Present Next Digit PND 5 Power Indicat...

Страница 50: ...uts SIGNALING INTERFACE PIN LAYOUT This section illustrates the pin layout for the Gateway Serial signaling cable connector DB 25 CONNECTOR Figure 2 13 shows the DB 25 pin layout Figure 2 13 DB 25 Pin...

Страница 51: ...o access the boot sequence menu from a local PC Using a terminal emulation application running on the PC you can assign an IP address and subnet mask to the LifeSize Gateway unit The RJ 45 serial port...

Страница 52: ...terface is controlled by a user name and a password Once you have entered the settings you want you should upload them to the unit for them to take effect or you can save them to a configuration file...

Страница 53: ...nistrator is linked to the help library at the following URL http www lifesize com online_help lifesize_gateway The Online Help folder available from the LifeSize Gateway CD ROM included in the produc...

Страница 54: ...Refresh 5 On the toolbar click Upload 6 You may need to log out and log back in to the LifeSize Gateway Administrator for the change to take effect 7 On the toolbar click Upload NETSCAPE NAVIGATOR USE...

Страница 55: ...eral Information About the Gateway Viewing Address Settings Changing the Administrator Interface Web Server Port Configuring Security About the Gateway Administrator Interface Viewing the Status Tab C...

Страница 56: ...ateway settings Operator User can monitor or disconnect calls but otherwise only has read only access to the LifeSize Gateway interface Read only User has read only access to the LifeSize Gateway inte...

Страница 57: ...the user uses to login to the LifeSize Gateway interface 7 In the Confirm Password field re enter the password 8 Click Upload DELETING GATEWAY INTERFACE USERS In the Users tab of the Device section o...

Страница 58: ...ments Field Description Device name Identifies the model number of the device Location User configured description about the device Click this field to type a new description and then click Upload on...

Страница 59: ...he Basics tab The Licensing and Registration dialog box appears 3 Access the LifeSize web site to register before requesting a new license key by clicking the Click here to register at the web site li...

Страница 60: ...ateway reports appear in the Set time to field 4 In the Change field select the unit of time that you want to change Note There is no unit to change AM and PM This designation rolls automatically when...

Страница 61: ...1 On the sidebar click Device 2 Click the Basics tab 3 In the Location field enter the location information about the LifeSize Gateway that you want to display The field displays up to 23 characters...

Страница 62: ...y Router IP The address of the router that the LifeSize Gateway uses Subnet Mask The subnet address that the LifeSize Gateway uses DNS DNS Server IP The IP address of the Domain Name Server DNS that t...

Страница 63: ...the Router IP field type the IP address of the router you want the LifeSize Gateway to use In the Subnet Mask field type the subnet mask you want the LifeSize Gateway to use 4 In the DNS Server IP fie...

Страница 64: ...Gateway interface on the sidebar click Device 2 Click the Security tab 3 From the Security mode field choose the access level you want the LifeSize Gateway to support Standard Enables SNMP Telnet FTP...

Страница 65: ...tions appearing in the LifeSize Gateway you are working with Table 3 3 Gateway Administrator Interface Tabs Tab Name Description Status Displays LifeSize Gateway resource usage information number of c...

Страница 66: ...User Guide About the Gateway Administrator Interface Figure 3 1 and Table 3 4 display and list the elements in the LifeSize Gateway Administrator interface Figure 3 1 Gateway Administrator Interface...

Страница 67: ...with which the LifeSize Gateway registers in the Specify Gatekeeper address field in the IP Connectivity section of the Settings tab when the IP connectivity mode option is set to Using gatekeeper Fo...

Страница 68: ...I connection remote side loss of frame alignment Gateway Resource Meter Overall Gateway usage Displays the rate of LifeSize Gateway resources currently in use CPU usage Displays the rate of CPU resour...

Страница 69: ...Displays the status of each of the B channels and of the D channel for each of the PRI ports Disabled Displays the number of disabled B channels for each port Used Displays the number of B channels c...

Страница 70: ...Settings on page 70 Configuring Outgoing Call Delimiters on page 72 About Encoding Decoding Protocols on page 72 Configuring Encoding Decoding Protocols on page 75 Configuring ISDN Channel Bonding Se...

Страница 71: ...th a Gatekeeper on page 63 Peer to Peer The LifeSize Gateway connects directly to a peer device without the need for a gatekeeper see Configuring the Gateway for Peer to Peer IP Connectivity on page 6...

Страница 72: ...a keep alive message to the gatekeeper to ensure that the LifeSize Gateway registration is listed with the gatekeeper and does not expire Enter a value in seconds in the field 9 In the Gateway regist...

Страница 73: ...e the call to an alternative gateway When you set the LifeSize Gateway for RAI RAC it sends periodic RAI messages that inform the gatekeeper of the current resource availability in the LifeSize Gatewa...

Страница 74: ...23 call disconnect reasons see About Peer to Peer H 323 Call Disconnect Reasons on page 69 the LifeSize Gateway tries each peer device in the Peer list section in order until the call is successfully...

Страница 75: ...reasons that the Peer to Peer disconnect reason add advanced command specifies or the LifeSize Gateway establishes a TCP connection to the specified peer device but does not receive a valid H 323 mes...

Страница 76: ...he peer devices accepts the call or when the call is rejected with a disconnect reason When a LifeSize Gateway has scanned the Peer list section and still cannot connect a call the following rules app...

Страница 77: ...le 3 6 Peer to Peer H 323 Call Disconnect Reasons Number H 323 Call Disconnect Reason 1 There is no available bandwidth 2 Gatekeeper resources have been exhausted 3 The destination cannot be reached 4...

Страница 78: ...e connection failed and a new one should be made 21 The called party has no H 245 capabilities 22 Facility message sends conference list choice 23 Request to establish H 245 connection 24 An indicatio...

Страница 79: ...make it part of the dial string 7 In the IVR Operator Extension field set the E 164 number of an endpoint that is registered with the gatekeeper to function as an IVR operator for incoming calls To d...

Страница 80: ...ting You can use the pound sign asterisk or comma as a delimiter in outgoing calls only This setting does not apply for voice calls Note Since the comma cannot be used in the Party number field of the...

Страница 81: ...DN to G 711 IP G 711 IP to G 728 ISDN Note When your unit includes both a LifeSize Gateway and LifeSize Multipoint G 728 transcoding is supported on the Multipoint only Each audio codec differs in the...

Страница 82: ...ranscoding or T 120 capabilities are required the LifeSize Gateway has to reserve resources for these The LifeSize Gateway can differentiate between those calls that support T 120 and those that do no...

Страница 83: ...oding is supported on the Multipoint only 5 You can configure the following audio codec settings Select the Enable G 722 check box to enable transparent support for the G 722 audio codec Select the En...

Страница 84: ...eeding when connection problems occur at call setup the LifeSize Gateway attempts to connect a call at a lower bit rate than that requested Administrators can configure the LifeSize Gateway to attempt...

Страница 85: ...precedence code in the IP header of outbound packets on the IP network Routers on the network that support this method can give precedence to such coded packets and facilitate the transmission of the...

Страница 86: ...der is shown in Figure 3 2 Figure 3 2 TOS Field in the IP Header Note The same fields can also be used to set DiffServ codepoint values The function of each bit of the ToS field is as follows Bits 0 2...

Страница 87: ...our own IP ToS value for each media type You can configure the following additional settings In the Control Priority 0 63 field enter a whole number from 0 to 63 to set the priority level of signaling...

Страница 88: ...ps in the SNMPv1 format Procedure 1 In the LifeSize Gateway interface on the sidebar click Gateway if not already selected 2 Click the Settings tab 3 Click the Alert Indications button 4 In the Events...

Страница 89: ...an identical clearing trap is sent to indicate that the problem has been solved The severity of the clearing trap is always 0 The trap OID and the RvTrapEventType value of the clearing trap are ident...

Страница 90: ...or T 120 resources Warning Network problem A problem occurs on the network TRUE Major FALSE Clear Card extract Hot Swap A card has been removed from the LifeSize chassis under power or inserted into t...

Страница 91: ...or or T 120 resources Warning Network problem A problem occurs on the network TRUE Major FALSE Clear Card extract Hot Swap A card has been removed from the LifeSize chassis under power or inserted int...

Страница 92: ...alternate peer Warning Call from peer rejected due to capacity A call from a peer has been rejected because the LifeSize Gateway does not have enough resources available Warning Call to peer rejected...

Страница 93: ...Size Gateway TRUE Clear FALSE Minor Loss of Ethernet The network returns after going down Indicates the time at which the network was restored TRUE Critical FALSE Clear Max resource meter A call could...

Страница 94: ...o a peer has failed because the peer list is empty Major Incompatible sw version install An attempt to burn a version of the LifeSize Gateway software onto incompatible hardware occurs Warning Call fr...

Страница 95: ...ndard in their conferencing applications In video calls with data transfer the LifeSize Table 3 10 Proprietary LifeSize Gateway SNMP Trap Severity Enumerations Trap Severity Enumeration Description Cl...

Страница 96: ...n check whether you are reserving resources for transcoding or for T 120 capabilities Procedure 1 In the LifeSize Gateway interface on the sidebar click Gateway if not already selected 2 Click the Set...

Страница 97: ...ES 128 or DES 56 The LifeSize Gateway does not allow non encrypted calls to connect Strong encryption required Only allows AES 128 encrypted calls The LifeSize Gateway does not allow endpoints that do...

Страница 98: ...n the LifeSize Gateway interface on the sidebar click Gateway if not already selected 2 Click the Settings tab 3 Click the Security button 4 Select the Support encryption check box to enable LifeSize...

Страница 99: ...on the IP network regardless of whether the Support Presentation Restriction advanced setting is selected The callerID field of the Q 931 message is sent over the ISDN network empty Ignore caller bea...

Страница 100: ...g Note The auto redial mechanism operates independently of the downspeeding functionality The ISDN disconnect reasons are 0x12 No user responding 0x39 Bearer capacity not authorized 0x3a Bearer capaci...

Страница 101: ...call at the IVR internal or TCS4 stage The LifeSize Gateway sends the T 120 messages before connecting to the IP network endpoint Support sub address at Call Setup unavailable in Gateway Serial Sub ad...

Страница 102: ...e it takes to start a call by skipping the H 245 phase and combining the call setup procedure into a single H 225 transaction Select to encapsulate H 245 capabilities exchange and negotiation messages...

Страница 103: ...n busies out the remaining B channels and diverts new calls to other gateways on the network with greater available resources This setting is only active after you configure the LifeSize Gateway to us...

Страница 104: ...g server reserves resources for scheduled conferences only Support Presentation Restriction unavailable in Gateway Serial Select to enable support for the presentation restriction feature This feature...

Страница 105: ...and 697 Hz The touch tone system uses pairs of tones to represent the various keys on the telephone A low tone and a high tone are associated with each button 0 9 and The low tones vary according to...

Страница 106: ...e 3 3 IP to ISDN or Serial DTMF Processing ABOUT DTMF DETECTION ON ISDN OR SERIAL TO IP CALLS The LifeSize Gateway passes incoming in band DTMF signals to the IP side endpoint unchanged In addition yo...

Страница 107: ...In the IP to Serial Calls section of the Gateway Serial you can select the Translate DTMF from IP out of band H 245 to Serial in band G 711 only check box When selected the LifeSize Gateway performs t...

Страница 108: ...unchanged This setting is selected by default If deselected the LifeSize Gateway passes in band DTMF signals to the IP side endpoint unchanged If you do select this setting perform step 6 6 In the App...

Страница 109: ...isable enable EnhancedBillingForVoiceCalls unavailable in Gateway Serial Instructs the LifeSize Gateway to support the LifeSize Gatekeeper CDR Real Connect Time field Real Connect Time indicates the a...

Страница 110: ...er Support use 6 Debugging 8 Extended debugging Remarks We recommend that you do not exceed a NotifyLevel of 6 as this might overload the system with a very large debug message output Level 3 should b...

Страница 111: ...ode of the call restricted or non restricted A service prefix identifies a service The service prefix is an identifier string that can have up to 31 characters Valid characters are 0 to 9 pound asteri...

Страница 112: ...Port 1 to 4 Indicates whether or not the service is enabled for the specified port Total Displays the total number of services currently defined in the LifeSize Gateway ADDING OR EDITING SERVICES In t...

Страница 113: ...s field the LifeSize Gateway uses the default bit rate configured in the Default Service Bit Rate field in the Advanced section of the Settings tab Note If the Ignore caller bearer rate and force serv...

Страница 114: ...k OK The LifeSize Gateway interface uploads your settings to the services database DELETING GATEWAY SERVICES In the Settings tab you can delete existing services Procedure 1 In the LifeSize Gateway in...

Страница 115: ...Serial Port tab 3 Select the Port enabled check box to enable this port For Gateway PRIs and Gateway Serials if this setting is deselected the CD LED light on the rear panel of the LifeSize Gateway i...

Страница 116: ...f the specified PRI port Procedure 1 In the LifeSize Gateway interface on the sidebar click Gateway if not already selected 2 Click the applicable PRI Port tab 3 Click the Physical Interface button 4...

Страница 117: ...Topics Configuring Fractional Channels Configuring Line Coding Framing and Signaling Type CONFIGURING FRACTIONAL CHANNELS In the Physical Interface section of the PRI Port tabs you can configure fract...

Страница 118: ...sical Interface section of the PRI Port tabs you can configure coding framing and signaling type settings as part of the physical line properties of the specified PRI port Procedure 1 In the LifeSize...

Страница 119: ...DB 60 connector that provides the serial line connection for the LifeSize Gateway serial ports The cables are Y type with split leads at the remote end On one side is either a V 35 RS 449 EIA 530 or E...

Страница 120: ...via the LifeSize Gateway web user interface Different signaling protocols are available depending on the interface and terminal adapter that you select as shown in Table 3 19 The Signaling protocol f...

Страница 121: ...loopback control options Force Signal State Enables separate control over signals When you uncheck a specific signal option signaling control is defined by the standard logic of the LifeSize Gateway...

Страница 122: ...ecked allows sending of a synchronization signal to the KG Device if the LifeSize Gateway needs to update the video image coming from the serial port Note When you select DCE in the Interface field th...

Страница 123: ...signal is on Gray lines indicate that the specified signal is off Table 3 20 lists connection status and loopback control signals Table 3 20 Connection Status and Loopback Control Signal Descriptions...

Страница 124: ...try NPI Displays the Numbering Plan Identification NPI classification for the ISDN phone number TON Displays the Type of Number TON code for the advanced ISDN entry NSF Indicates whether the Network S...

Страница 125: ...t IE feature enables system administrators to coordinate network and service requirements with service providers Service providers supply the information that you enter in the NSF Configuration dialog...

Страница 126: ...2 Octet Field Functions Octet Function Octet 3 Octet 3 represents the total number of Octet 3 X fields required for the specific information element including the Octet 3 field itself Network Specific...

Страница 127: ...integer value is 0 and the standard binary value is 0 For an NPI setting of ISDN Public the standard integer value is 1 and the standard binary value is 0001 For an NPI setting of Private the standar...

Страница 128: ...ain values representing the following functions Bits 1 5 The binary Facility Coding Value for the specified feature or service Bit 6 indicates whether the facility is a feature or a service 0 The requ...

Страница 129: ...ling party number preferred 0 0 0 1 0 Billing number preferred 0 0 0 1 1 Calling party number only 0 0 1 0 0 Billing number only 0 0 1 0 1 Operator 0 0 1 1 0 Pre subscribed Common Carrier Operator 0 0...

Страница 130: ...1 Long Distance Service 0 1 0 0 0 International 800 1800 0 1 0 0 1 Reserved 0 1 0 1 0 Reserved 0 1 0 1 1 Reserved 0 1 1 0 0 Reserved 1 0 0 0 0 Multiquest 1 0 0 0 1 Reserved 1 0 0 1 0 800 1 0 0 1 1 Te...

Страница 131: ...to modify it The Add or Edit ISDN Information Elements dialog box appears 5 In the Prefix field enter or edit the prefix for the ISDN information element If you set this field to Default it cannot be...

Страница 132: ...to a maximum of 32 allowed for outbound dialing 10 In the DN Manipulation field you can configure the stripping of the ISDN information prefix number from the outbound dialed number The options in thi...

Страница 133: ...gure any NSF information elements Table 3 27 lists the pre configured settings or Choose Custom Table 3 27 Pre configured NSF Settings Pre configured Setting Information Element IE Octets IE 1 Octets...

Страница 134: ...this field is set to 1 only the Octet 3 1 field is available In the Octet field s choose settings In the Type field choose Binary feature or Binary service and then in the Facility Coding Value field...

Страница 135: ...ach port with different settings Procedure 1 In the LifeSize Gateway interface on the sidebar click Gateway if not already selected 2 Click the applicable PRI Port or Serial Port tab 3 Click the Call...

Страница 136: ...nter the number of digits you want the LifeSize Gateway to expect during overlap receiving The LifeSize Gateway waits until this number of specified digits is received and then processes the whole num...

Страница 137: ...a service for this port select it and click Enable or Disable VIEWING CALL INFORMATION The Calls tab displays a list of the calls currently defined in the LifeSize Gateway and the basic details of ea...

Страница 138: ...the Calls tab select the Auto Refresh check box VIEWING CALL DETAILS In the Calls tab you can view detailed information for each call currently defined in the LifeSize Gateway Procedure 1 In the LifeS...

Страница 139: ...ect Audio Displays the audio transcoding protocol and the bandwidth of the voice calls in both directions between the source endpoint and the LifeSize Gateway Video Displays the video transcoding prot...

Страница 140: ...cryption Indicates the encryption algorithm in use for the call if any Audio Displays the audio transcoding protocol and the bandwidth of the voice calls in both directions between the LifeSize Gatewa...

Страница 141: ...l Displays the total number of reported alarm events Clear All Click to clear all events from the Event Log tab See Table 3 8 for a list of Gateway PRI SNMP events See Table 3 9 for a list of Gateway...

Страница 142: ...isconnect In maintenance mode you can only modify the following configuration settings Services see About Gateway Services on page 103 for more information Fractional B channel status Gateway PRIs onl...

Страница 143: ...n the sidebar click Device 2 Make sure that the settings in the Basics Addressing Web and Users tabs are correct Note Date parameters are not saved to the configuration file 3 Click Upload to save the...

Страница 144: ...e toolbar click Import The Import a Configuration File page appears 3 Click Browse The Choose file dialog box appears 4 Navigate to and select the configuration file you want to import Note The file m...

Страница 145: ...Configuring the LifeSize Gateway 137 Importing Configuration Files 7 Click Upload to save the settings in configuration memory Note Uploading the file resets the device...

Страница 146: ...138 LifeSize Gateway User Guide Importing Configuration Files...

Страница 147: ...refer also to the serial side of the Gateway Serial The references to B channels refer also to the equivalent bandwidth for the Gateway Serial To obtain the actual serial call rate multiply the numbe...

Страница 148: ...umber including the area code Dialing Example 2 Voice calls with the auto bit rate setting service The number string 712015294300 is a voice call from an IP network terminal to an H 323 endpoint on an...

Страница 149: ...ISDN network The B channels have different numbers or your endpoint does not have two phone number fields This number string consists of 82 The service prefix for a 2B video call 1816455318 The desti...

Страница 150: ...ALL ROUTING When a call originating on the ISDN or serial network reaches the LifeSize Gateway the LifeSize Gateway routes it to an IP network endpoint This is achieved through one of several incoming...

Страница 151: ...from an ISDN terminal An H 323 endpoint on the IP network registers with the gatekeeper using one of the MSN numbers When an ISDN terminal dials the MSN number the call routes through the LifeSize Gat...

Страница 152: ...the caller appropriately enters the destination endpoint phone number the IVR connects the caller to the requested IP network endpoint Otherwise the call can be forwarded to an operator The IVR call...

Страница 153: ...ing endpoint must also support TCS4 This number string consists of 5645000 The LifeSize Gateway phone number The TCS4 delimiter of the dialing endpoint if required 5776 The extension number of the req...

Страница 154: ...nformation When IVR is enabled you are answered by a recorded message prompting you to enter the destination endpoint phone number If you do not know the destination endpoint number the IVR routes the...

Страница 155: ...Problems Encountered Setting the IP Address About LED Indications About Problems with Outbound Calls About Problems with Inbound Calls Monitoring from a Remote Site Using the Hyperterminal Configurati...

Страница 156: ...way can communicate with the terminal by using the procedure below Procedure 1 Launch the terminal emulation software installed on the computer you have connected to the LifeSize Gateway serial port A...

Страница 157: ...ems that the LEDs can indicate and suggests possible solutions Symptom The 10 100BaseT link LED does not light up The 10 100BaseT link LED is embedded in the 10 100BaseT jack on your left as you face...

Страница 158: ...er with which you want the LifeSize Gateway to register in the Gateway Administrator interface Make sure that the IP address of the gatekeeper the LifeSize Gateway is to register with is correct Make...

Страница 159: ...call initiator is using a valid LifeSize Gateway service prefix to dial the call Make sure that the call initiator is using the correct service for the call If the call is a voice call the service sho...

Страница 160: ...ncoming calls that cannot be directly routed See Configuring Port Call Policies on page 127 for information about configuring routing for incoming calls Make sure that the endpoint on the LAN that is...

Страница 161: ...ure that the service provider is sending the same number of digits in calls as specified for the DID service For example if the service specifies four significant digits in the number the service prov...

Страница 162: ...Gateway to accept DTMF for incoming calls is enabled See Configuring IVR Settings on page 70 for information about how to set the IVR parameter Make sure that the dialing terminal supports DTMF tones...

Страница 163: ...e 156 Setting Echo Cancellation on page 157 Gateway PRI only Configuring the Web Server Port on page 157 Setting T 120 Data Collaboration Capability on page 158 Restoring the Factory Default Settings...

Страница 164: ...tion menu Enter Q to quit configuration menu and start the LifeSize Gateway 6 Select an option to execute CHANGING A GLOBAL USER NAME AND PASSWORD Several applications use the same global user name an...

Страница 165: ...mpt for the command line options press A to display the advanced command menu 2 Press 1 to enable or disable echo cancellation for voice only calls and then press Enter 3 At the 0 1 disable enable ech...

Страница 166: ...advanced command menu 2 Press 4 to enable or disable echo cancellation for voice only calls and then press Enter 3 At the 0 1 disable enable echo cancellation voice calls prompt do one of the followi...

Страница 167: ...ation Press 2 to configure the LifeSize Gateway for full duplex operation Press 3 to configure the LifeSize Gateway to negotiate the working mode with the router or switch This is the default setting...

Страница 168: ...160 LifeSize Gateway User Guide Using the Hyperterminal Configuration Commands...

Страница 169: ...es the LifeSize Audio Message Utility and includes the following topics Introduction About Gateway Call Routing Launching the Utility Playing a Message Recording a Message Replacing a Message Uploadin...

Страница 170: ...and upload procedure for each of the voice messages Before You Begin Before you can record play and upload messages to the target LifeSize device you must Save recorded messages as WAV files Know the...

Страница 171: ...ESIZE GATEWAY MESSAGES The following LifeSize Gateway messages are available Table 6 1 LifeSize Gateway version 5 0 Messages ID Message Type Recorded Message Played when 0 Opening Sound Audio signal c...

Страница 172: ...ordings window 3 Click on the message type you wish to play in the Audio Recordings window 4 From the Message menu select Play Message The Play Recording dialog box appears You can stop or replay the...

Страница 173: ...ordings window displays the messages currently uploaded to the target device Click the message type in the Audio Recordings window you wish to replace 3 From the Message menu select Properties The Pro...

Страница 174: ...e target device 3 In the Login Information section enter the user name and password of the target device as configured in the device network configuration settings 4 Optional Modify the read and write...

Страница 175: ...the Audio Recordings window The lengths of audio message files currently uploaded to the target device appear in the Message Length sec field of the Audio Recordings window EXITING THE UTILITY This s...

Страница 176: ...the Create a new recording check box and click Next The Express Setup dialog box displays the required format settings for the new message and the MSsound recorder is displayed Use the MSsound recorde...

Страница 177: ...target device 8 Type the user name and password as defined in the network configuration settings of the LifeSize device 9 Click the Upload Messages button to complete the upload procedure The Upload...

Страница 178: ...170 LifeSize Gateway User Guide Using Express Setup...

Страница 179: ...rk or modem connection to the LifeSize Gateway You can select either to perform a typical upgrade which includes all the new files or a customized upgrade which enables you to select which files to up...

Страница 180: ...files are extracted and the Upgrade Utility dialog box appears UPGRADING SOFTWARE This section describes how to use the Software Upgrade Utility to upgrade LifeSize software installed on LifeSize Gate...

Страница 181: ...The Customize dialog box appears Check the LifeSize Gateway components you want to upgrade in the Select the components you want to upgrade list Click OK to return to the Upgrade Utility dialog box 5...

Страница 182: ...174 LifeSize Gateway User Guide Upgrading Software...

Страница 183: ...N OUTS This section describes the pin to pin and pin out configurations of the connectors and cables of the LifeSize Gateway unit including the following topics Unit RS 232 9 Pin Serial Port RJ 45 8 P...

Страница 184: ...t UNIT RS 232 9 PIN SERIAL PORT Table 8 1 describes the LifeSize Gateway unit RS 232 9 pin D type serial port pin out configuration Table 8 1 RS 232 9 pin D Type Serial Port Pin out Pin Function I O 1...

Страница 185: ...ADAPTER CABLE Table 8 3 describes the pin to pin configuration of the RJ 45 to DB 9 adapter cable used to connect a PC terminal to the RJ 45 serial port This cable is provided with the LifeSize Gatewa...

Страница 186: ...Gateway User Guide ISDN Port ISDN PORT Table 8 4 describes the ISDN port RJ 45 connector pin out configuration Table 8 4 ISDN Port RJ 45 Connector Pin out Pin Function 1 RXD 2 RXD 3 NC 4 TXD 5 TXD 6...

Страница 187: ...Table 9 1 LifeSize Gateway Unit Technical Specifications Unit Dimensions Height 1U 1 75 inches or 44 45 mm Width 17 25 inches 438 15 mm Depth 10 inches 254 mm Weight 4 45 kg 9 81 lbs may vary accordi...

Страница 188: ...processing module Rear panel Gateway PRI 2 x ISDN E1 T1 PRI port T1 mode Channels 23B 1D Clock rate 1 544 Mbps Framing F4 F12 ESF no CRC ESF F72 Encoding NRZ AMI B7 B8ZS Line impedance 100 E1 mode Cha...

Страница 189: ...field upgrades supports up to 64 MB 1 MB L 2 Cache at 200 MHz or more 128 MB SDRAM supports up to 256 MB Failsafe Watchdog timer built in Power Supply Input 100 240VAC autoswitched Output 3 3VDC 5VDC...

Страница 190: ...182 LifeSize Gateway User Guide Technical Specifications Table...

Страница 191: ...play message 164 record message 164 replace message 165 upload message 166 use Express Setup 168 view message details 167 audio messages available 163 audio transcoding 6 60 73 75 88 132 auto dial 92...

Страница 192: ...ort call policies 127 configure port physical line properties 108 configure port supported services 129 configure QoS settings 79 configure security 56 configure signaling type 110 delete interface us...

Страница 193: ...up 167 external program access 56 F F F F failsafe 181 fast start 4 94 feature summary general features 2 FECC 76 File Download dialog box 135 first time installation 44 fractional channels 109 Fracti...

Страница 194: ...age contents 23 password default login user 28 peer to peer connectivity 5 17 63 66 disconnect 69 102 hunting module 69 peer hunting mode 66 physical description gateway 20 pin layout DB 25 40 42 DB 3...

Страница 195: ...control port 8 serial lines 30 serial port connector 20 43 DB 9 43 services 103 128 default 103 prefix 103 128 140 user defined 103 Services tab 91 104 Settings tab 59 62 63 66 70 72 74 76 79 80 87 90...

Страница 196: ...onitor gateway functions from remote site 154 restore factory default settings 158 set echo cancellation 157 set T 120 data collaboration capability 158 Type of Number TON fields 124 Type of Service T...

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