LifeSize Gateway-PRI, Руководство пользователя

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152 LifeSize Gateway User Guide
About Problems with Inbound Calls
Reset the LifeSize Gateway to activate the service.
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This section identifies problems users can have receiving calls through the
LifeSize Gateway, and suggests possible solutions.
Symptom Why are end users unable to receive incoming calls?
Possible Cause The LifeSize Gateway might not be configured correctly.
Recommended Action
Make sure that at least one routing method is defined for each active
PRI or serial port. See
Configuring Port Call Policies on page 127 for
information about configuring routing for incoming calls.
Make sure that parameters for Interactive Voice Response (IVR) or
the default extension is set to provide assistance for incoming calls
that cannot be directly routed. See
Configuring Port Call Policies on
page 127 for information about configuring routing for incoming
calls.
Make sure that the endpoint on the LAN that is designated to process
incoming calls that require assistance is registered with the
gatekeeper and the LifeSize Gateway.
Make sure that the PRI numbers are properly configured in the
LifeSize Gateway.
Symptom Why are direct-dial calls not reaching the intended endpoint and why
is the IVR not invoked?
Possible Cause
The endpoint of the call recipient might not be registered with
a gatekeeper or the telephone line is not working properly.
Recommended Action
For PRI or serial (DCE) ports, make sure that the DID number is
associated with an endpoint registered with a gatekeeper and that the
number is included in the registration profile of the endpoint.
Incoming calls the LifeSize Gateway receives for unused PRI phone
numbers are disconnected.