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The system is announcing “AC Power Failure.”
• Make sure the control panel is still plugged in.
• If the power has gone out in your home the backup
battery will power the system for a while.
• The announcement will stop when AC Power is restored.
The system is announcing “System phone
communications failure.”
• Verify the phone line is connected correctly.
• If testing a voice event notification number the phone
must be answered in order for the phone test to pass.
• If you are having an emergency, call 911.
I accidentally pressed my personal help button
• Press the Status button on the control panel to cancel
the call. Your monitoring station may still contact
you. Let them know that your button was pressed
accidentally.
The system is announcing “System low battery.”
• It may take several hours for the system to charge after
first being plugged in. Wait for several hours if you have
just plugged in your system.
• Perform a sensor test.
• Contact your installer about having the battery
replaced.
I performed a sensor test and the panel announces
“Function not available.”
• The sensor(s) has been deleted or not programmed into
the system.
• Contact your installer.
The system is announcing “Sensor low battery.”
• Contact your installer about replacing the sensor
battery.
My access code doesn’t work.
• Try using the default code of 1234.
• Contact your installer.
