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FREQUENTLY ASKED QUESTIONS (FAQ’S)
My heater emits a “strange” odor when I first open the box/when I turn the heater on for the first
time. Why is this happening?
This is normal
. This heater is treated with a special heat safe/resistant coating. This odor will
sometimes be present when the box is opened, and may be compared to a heaters version of “new
car smell.” Also, similar to all hearth appliances (woodstoves, etc.), the coating, exposed to heat, will
produce this particular odor during the first few hours of operation. This will dissipate after the break-
in period.
If you are sensitive to odors, you may want to pre-burn the unit in a garage with the
door open until the initial odor dissipates.
If my heater runs on approximately1500 Watts, how many BTU’s is that? Is that a lot of heat?
At 1500 Watts, your heater will use approximately 5100 BTUs. 5100 BTUs, compared to your home
furnace, is a very small amount of heat (this heater is intended to be used as supplemental heat in
areas most needed). It may take several minutes, to several hours to heat your area, depending on
various factors (
see Heater Placement
).
Can my heater really operate on less money per day? What are my operating costs?
Yes.
If the heater is used as it is intended (as supplement/assist heat), it should cycle on and off,
allowing for it to heat a total of approximately 8 out of the 24 hours of the day. Using the national
average of approximately 10¢ per kWh (look at your bill for exact cost per kWh--will vary per state),
your average heating cost (add a few cents just for having it plugged in) should be less per day
compared to your main furnace. The costs will increase if it is used as the single source of heat, or if
heat somehow escapes the room being heated, since the “on” cycle will run longer.
The Formula
: To determine the cost of this or ANY 1500 watt appliance, multiply 1.5 X your cost per
Kilowatt Hour to determine approximately how much it costs you to run the heater. You can find the
cost per KWH prices for your state at:
http://www.eia.doe.gov/fuelelectric.html
What is the life expectancy for the Heating Elements? Can the heating elements be replaced?
The life expectancy of the heating elements is typically 25,000 hours. Heating elements may be
replaced by obtaining parts from the Manufacturer, although it is not recommended, due to the
amount of work (unless you are a certified heater technician or authorized directly by SGH Technical
Support). All parts may be purchased through SGH if your product is out of warranty. Note: If you feel
that the elements are definitely faulty right out of the box, contact the SGH Technical Support
department first (for troubleshooting and verification).They can then direct you on to the next step.
Once I plug the unit in and turn it on, how long will it take to heat my room?
The heating process in the heater begins immediately upon powering on, and setting the desired
temperature above the ambient temperature. A noticeable change in the l room’s ambient
temperature will vary. Remember that with any type of heating process, there are many variables:
Location of heater (in the home), floor plan and size of the room, how well the room is insulated, how
