acknowledge and agree that we may change any such number, IP address or other identifier associated
with your Service at any time without prior notice to You.
2. TERMINATION OF SERVICE: TracFone may terminate this Agreement at any time without notice
if we cease to provide service in your area. Either party may terminate this Agreement (which will
terminate Service) at any time and for any reason. Unused Service at the time of termination will not
be refunded.
You agree not to use your Phone for any purpose in violation of these Terms or applicable law. WE
CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR TERMINATE YOUR SERVICE FOR VIOLATING THESE
TERMS OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if You: (a) engage in any
deceptive or fraudulent conduct with respect to the Service; (b) allow anyone to extract, clone,
reverse engineer or tamper with your TRACFONE, the software and/or hardware on your Phone or
your SIM card; (c) threaten or commit violence against any of our employees, agents or customer
service representatives; (d) use vulgar, offensive or inappropriate language or otherwise engage in
harassment when interacting with our representatives; (e) interfere with our operations or Service;
(f) engage in abusive messaging, emailing or calling; (g) modify a TRACFONE from its manufacturer’s
default specification; or (h) use the service in a way that adversely affects our network or the Service
available to our other customers. We reserve the right to, without notice, limit, suspend or terminate
your Service for any other operational or governmental reason. In addition to permanently terminating
your Service, criminal offenses (i.e., threatening violence, etc.) will be reported to the appropriate legal
authorities for prosecution.
Any provision of this Agreement which by its context is intended to apply after termination of the
Agreement will survive termination, including, but not limited to, restrictions on the use of TracFone
products and the provisions governing dispute resolution and requiring arbitration of disputes.
3. AIRTIME VOICE AND TEXT MESSAGING RATES: Feature Phones: TracFone airtime is issued in
unit increments. All calls are charged at a rate of one (1) unit per minute. With some older TRACFONE
models, roaming calls (refer to the Roaming Section of these Terms) are charged at the rate of two
(2) units per minute. There is no additional charge for nationwide long distance or for international long
distance to countries designated at tracfone.com. The rate to send or receive a text message varies by
TRACFONE model and is disclosed on your TRACFONE package. For most feature phones, the rate to
send or open a text message is 0.3 units.
Smartphones: Smartphones have separate buckets of units for voice calls, text messaging and data
usage and have the triple minute feature. For example, a 60 minute Pay As You Go TracFone card
redeemed on a Smartphone will provide 180 minutes for voice, 180 text messages and 180 MB of data.
Voice calls are charged at the rate of one (1) unit per minute. Text messages are charged at the rate of
one (1) unit per text. Data is charged based on actual usage.
TracFone does not generally participate in Premium SMS services or campaigns. Premium SMS refers
to activities that usually involve sending a text message to a designated “short code” or buying or
attempting to buy SMS services from anyone other than TracFone. Premium SMS campaigns include
activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service,
or interactive television programs. You should not attempt to participate in Premium SMS campaigns,
unless it is a TracFone authorized campaign. Any text message you send to a “short code” will in all
likelihood not go through. Any charges you may incur as a result of any attempts to participate in
Premium PSMS services or campaigns (not authorized by TracFone), whether you incur charges as
deductions from your TRACFONE handset or from your credit card, are not refundable.
AIRTIME USAGE: Airtime minutes will be deducted for all time during which your Service is connected
to, or using, the wireless system of any Carrier. Use of a wireless system typically begins when you
press the “send”, “call” or other button to initiate or answer a call and does not end until you press
the “end” button or the call is otherwise terminated. Airtime minutes are deducted for all incoming
and outgoing calls, including calls to toll free numbers, 411, 611, Customer Care, simultaneous
calls (airtime minutes will be deducted for each call separately) and calls to access your voice mail.
Airtime minutes are not deducted for calls to 911. For outbound calls, you may be charged airtime for
incomplete and/or busy-no answer calls. Airtime minutes are deducted in full unit increments; partial
minutes are rounded up to the next minute. Airtime minutes will also be deducted for use of other
services such as text messaging and accessing the TracFone Mobile Web (“WAP”). Airtime minutes
are deducted for all text messages sent and incoming text messages which are opened. No credit is
given for dropped calls.
4. ADDING AIRTIME: Your Service will only operate when you have airtime units and service days
available. Add airtime to a TRACFONE by entering the PIN number from a TracFone Prepaid Wireless
Airtime card (“Airtime Card”) or retailer cash register receipt at the Redeem Airtime or Add Airtime
menu. You can also add airtime to a TRACFONE and/or TracFone BYOP through the TracFone website
at tracfone.com or by calling 1-800-867-7183.
AIRTIME ON DEMAND: Airtime On Demand is available on certain TRACFONE handsets. Airtime On
Demand allows you to buy Airtime directly from your TRACFONE by registering your phone and credit
card at tracfone.com. Airtime on Demand purchases are governed by these Terms.
AIRTIME CARDS: TracFone Airtime Cards are available in various denominations of minutes and
service days. For each Airtime card you purchase and add to your TRACFONE or BYOP feature phone,
you will receive the number of minutes and service days indicated on the card. For Smartphones, you
will receive triple the number of minutes indicated on the card for voice, text messages and data (for
example, with a 60 minute card, a Smartphone will receive 180 minutes of voice, 180 text messages
and 180 MB of data). The service days will run from the day you add the Airtime card. Each additional
card you add will further extend the “Service End Date” by the number of days specified without
limitation. The “Service End Date” is the last day of your service period. Airtime minutes added to
your TRACFONE or BYOP do not expire with active service and usage within a period of twelve (12)
consecutive months.
AIRTIME VALUE PLANS: Available TracFone Value Plans are described on TracFone’s website at
tracfone.com. You may enroll in a Value Plan by registering your TRACFONE and credit card at tracfone.
com. All TracFone Value Plans are governed by these Terms and the applicable Value Plan’s Terms and
Conditions which are also available at tracfone.com. TracFone may modify its Value Plan offerings at
any time. In the event of any modification that increases the charges associated with your Value Plan,
you will receive 30 days notice prior to being charged the new rate. Value Plans may not be combined
with any other discount or promotion.
DOUBLE AND TRIPLE MINUTES FOR LIFE: Some TRACFONES and Airtime Cards include a Double
or Triple Minutes for Life feature. All smartphones (including TRACFONE branded products and
