®
TERMS AND CONDITIONS
OF SERVICE
For more information and the latest
Terms and Conditions of Service, visit TracFone.com
Please read these Terms and Conditions of Service (“Terms”) carefully. These Terms are a legally
binding agreement between you and TracFone Wireless, Inc. (“TracFone”). The Terms contain
important information about your legal rights and require that certain disputes be resolved through
Arbitration instead of a court trial. By purchasing and/or activating a TracFone branded wireless
phone (“TRACFONE”) or a TracFone branded SIM card or CDMA network access code (“BYOP”)
and/or purchasing, redeeming and/or using any TracFone service (“Service”), “You” the customer,
acknowledge and agree to these Terms. TracFone reserves the right to modify these Terms at any
time in its sole discretion Any modifications to these Terms are effective and will be binding upon
you once posted on the TracFone website at tracfone.com. Always check our website for the most
current Terms.
1. ACTIVATING YOUR TRACFONE SERVICE: You may activate your TRACFONE or BYOP by calling
Customer Care at 1-800-867-7183 or by visiting tracfone.com and following the instructions that came
with your Services Guide or activation kit. Any promotional or bonus minutes that are included with
a new TRACFONE or are issued upon activation of your Service are not transferable or refundable.
Promotional minutes and bonus minutes have no cash value. Any attempt to transfer promotional,
bonus or other free minutes may result in the permanent deactivation of your Service without a refund.
When you activate Service, you will have the option of registering and providing your name, address,
email address and alternative contact telephone number. If you elect not to register at the time of
activation, you may not be able to obtain copies of your call detail records since we will be unable to
authenticate You as the lawful owner of the account. In those situations, we require a valid Subpoena
or Court order before records may be released.
Your TRACFONE can only be used with TracFone Service and cannot be activated with any other wireless
carrier or service. Certain mobile phone features may not be available throughout the entire network or
their functionality may be limited. Some TracFone features are available only on TRACFONES and will
not be available with BYOP. All plan rates, features, functionality and other product specifications are
subject to change without notice or obligation. All talk and standby times are quoted in Digital Mode
and are approximate.
If you are activating your Service with BYOP, you must use a compatible phone that does not interfere
with our Service and complies with all applicable laws, rules and regulations. Devices capable only of
using data are strictly prohibited and Your use of any such device is grounds for immediate termination
of Service without a refund. You are responsible for ensuring that your BYOP wireless phone is
compatible with the Service and meets all Federal laws and standards. You are further responsible for
the purchase and maintenance of any additional hardware, software and/or internet access required in
order to use the Service. TracFone Service will only work with wireless devices that are compatible with
our network. Not all services are available with all wireless devices or on all networks. We may remotely
change your wireless phone’s software, applications or programming without notice. This could affect
your stored data, your phone’s programming and how you are able to use your wireless phone.
The wireless telecommunications networks used to transmit calls for the Service are owned and
operated by various licensed commercial mobile radio service providers (“Carriers”), not TracFone.
When You activate your Service, you will be provided with a telephone number or you may, in some
circumstances, port-in a number from another carrier. Please note that You have no ownership rights
to any telephone number, IP address or any other identifier associated with your Service and You
