Troubleshooting Internet Browser Issues
Troubleshooting Internet Browser Issues
If you experience any of the problems below while using the product, please check the
following. There may not be a problem with the product.
Some parts of a particular website are not visible when I am using the Internet.
The
Web Browser
supports only HTML5 media, it does not support Flash Plug-in.
The
Web Browser
does not support plug-in installation.
On the
Web Browser
, it may not be possible to play media files in formats other than :
JPEG/PNG/GIF
You cannot save attachments or images.
If the
Use Block Ads
feature is turned on, the area on the website that appears to show
an ad will appear blank. If some content on the website is hidden and invisible, try setting
Settings
Use Block Ads
to
Off
in
Web Browser
.
Sponsored AD
on the new tab
page will be displayed even if you set the
Use Block Ads
feature to
Off
.
The Internet browser automatically shuts down when I visit a website.
The Internet browser may be forced to shut down if the available memory size is not
sufficient to accommodate the image information for a website. Check if you can access
the site with the issue on your PC.
When watching a video in
Web Browser
, the video is forced off.
You may be able to fix this by setting
Settings
Adaptive Streaming using
JavaScript
to
Off
in
Web Browser
. The setting is not applied to tabs that were open
before the change, and is only applied to tabs opened after the change.
Being Aware of the Information
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