Owner's Manual
25
WARRANTY (CANADA)
ENGLISH
territorial commercial arbitration law and rules of the province or territory of your residence. You
must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal
Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is
governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may
be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the
arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration
provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by
the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by
or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive
jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim,
action, dispute or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25
000 in damages, in which case the payment of these fees will be governed by the applicable
arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration and
arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this
arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as
long as they are reasonable, by considering factors including, but not limited to, the purchase amount
and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous
or brought for an improper purpose (as measured by the applicable laws), then the payment of all
arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to
reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under
the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to
seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25 000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25 000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration
procedures) is unenforceable, the remaining provisions will continue in full force and effect to the
maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any
provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG
intends to waive or has waived any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG
no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the
product by either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt
Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone:
(a) your name and address; (b) the date on which the product was purchased; (c) the product model
name or model number; and (d) the serial number (the serial number can be found (i) on the product;
or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-repair and
clicking on “Find My Model & Serial Number”).
