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LG Smart AC
Warning Message - Troubleshooting
The following warning messages may appear on the LG Smart AC
app during use. Follow the guidelines below to troubleshoot.
Main Function
Possible Cause
Solution
Product Registration
Cannot sign in to
the app.
Product is not registered
as yet.
Complete product registration.
New air conditioner
will be registered.
Previously regis-
tered information will
be deleted. Do you
want to continue?
Seen while registering
again from the Settings
area of the app.
Complete product registration
again.
Wi-Fi on the smart
phone is turned off.
Try again after turn-
ing the Wi-Fi on.
Displayed while trying to
register the product, how-
ever wireless is turned off
on smartphone.
Turn on wireless setting on
your smartphone.
Check if your prod-
uct is in Wi-Fi
mode. Wi-Fi ac-
cess may not be
stable depending
on network quality.
After product searching,
connection has failed.
• Check blinking Wi-Fi light on
the product.
• Check if Smart AC wireless
number (LG E_AC-xx-xx-xx)
can be found through smart-
phone.
• From the Advanced Wi-Fi set-
tings on the smartphone,
make sure “lnternet unavail-
able - Disconnect Wi-Fi auto-
matically when the Internet is
unavailable” is checked.
(Note wording may be slightly
different, depending on your
particular smartphone.)
The wireless network
setup information
you entered is incor-
rect or connection to
wireless network is
not stable.
Network failure.
• \/erify wireless connection in-
formation is correct.
• \/erify wireless connection.
