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User Manual
ENGLISH
Troubleshooting LG Smart AC App Operation
Refer to the troubleshooting procedures below, if the LG Smart AC
app does not function as expected.
Smartphone Will Not Connect to product.
Main Function
Possible Cause
Solution
Cannot sign in to
the app.
• Wireless connection
needs a password.
• Verify and confirm from
email.
• Check your carrier’s wireless
network and be sure you
have access rights.
• Check your email and confirm
the app through the LG web-
site.
Unable to sign up
for membership.
Incorrect email address.
Make sure to provide accurate
email in the format of:
email@abc. com
Cannot connect
LG Smart AC app
to product.
• Product is turned off.
• Wireless signal is not
strong enough.
• Wireless network
which is connected to
the product is turned
off.
• Something is wrong
with the LG Smart AC
app on the phone.
• App lost communica-
tion with the product
suddenly (dropped the
connection).
• Turn the product on.
• Move to a place where the
wireless connection is
strong.
• Turn on wireless connection.
• Turn off the wireless on
smartphone and then turn it
back on.
• Turn off smartphone and
turn back on.
• Sign into the LG Smart AC
app again to establish com-
munication with product.
