22
LG Smart AC
Troubleshooting - Continued
Main Function
Possible Cause
Solution
The product is not
connecting to the
wireless.
• Wireless is turned off.
• Internet cable is un-
plugged from the wireless
connection.
• Wireless network is situ-
ated too far from product
to communicate.
• Turn on the wireless network.
• Plug internet cable into the wire-
less connection.
• Install wireless closer to the
product.
Smartphone device
is not registering
through the product.
• Wireless is turned off.
• Internet cable is un-
plugged from the wireless
connection.
• Wireless network is situ-
ated too far from product
to communicate.
• Membership is not active.
• Turn on the wireless network.
• Plug internet cable into the wire-
less connection.
• Install wireless router closer to
the product.
• Sign up for the LG Smart AC
app through LG website.
Smart device is
shown connected to
the wireless but is
not operating.
• Wi-Fi indicator light is not
illuminating on product.
• Password provided to the
wireless is not correct
when registering the de-
vice.
• Wireless is not stable and has
disconnected communication
between smart device and prod-
uct. Re-establish communication
through the app.
• If password is not correctly pro-
vided, to the wireless when reg-
istering the device, the wireless
connection may not operate
properly. Re-enter the correct
password.
Cannot delete the
registered air condi-
tioner.
After signing in, more than
2 air conditioner names are
displayed on the list for the
same product.
Two or more air conditioners
names are registered on one ac-
count. To delete one of the prod-
ucts, go to http://us.smartthinq.com
