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This section provides useful information to help you to
resolve any diffi
culty you might have with your LG IP device.
Fault symptoms, possible causes and remedial actions are
provided here.
IP Setting problems
ARP/Ping: Disconnect and reconnect the power to the
•
network camera. The device should get the IP within
2 minutes.
Ping your camera: Open the command prompt on
•
your computer, type ping with the IP address of the
network device. The reply obtained by this command
provides explanation for the cause of the problem
1. bytes = 32 time = 2 ms indicates that the IP
address is already used and cannot reuse the
same. A new IP address needs to be obtained
2.
Destination host unreachable: indicates that the
network device and your computer do not fall
in the same subnet hence needs to get a new IP
address. Contact the system administrator for the
required help.
3.
Request timed out: Indicates that the IP is free as
it is not used by anyone and the network device
can obtain this
IP Conflicts: The other device may use th same IP
•
address with the LG IP device. Refer 'Ping your camera'
to check the conflict and then contact the system
administrator for the required help.
Cannot access the camera from browser:
Reconnect the network camera with power and check
•
the ping operation to know if the IP is used by others
Disable the proxy setting in the Browser if you are
•
using a proxy server
Check for proper cabling and network connections, try
•
to ping after verifying the connectivity
Sometimes when HTTPS is enabled, we would be
•
checking the URL with http, in this case manually
change the URL to the http/https accordingly
Verify the DNS and Gateway settings if the IP address
•
is assigned statically to the network device.
When the web page loading is failed or very slow,
•
Check the streaming configuration. Use H.264 codec
and change frame rate, stream quality, resolution set-
ting.
Troubleshooting
