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TROUBLESHOOTING
TROUBLESHOOTING
FAQs
Can I use a rack in my upper oven to reheat or
cook on two levels at once?
Only use the rack that is supplied with your upper
oven. Use of any other rack can result in poor cooking
performance and/or arcing and may damage your
oven.
Can I use either metal or aluminum pans in my
upper oven?
Usable metal includes aluminum foil for shielding (use
small, flat pieces), and shallow foil trays (if tray is ¾
inch deep and filled with food to absorb microwave
energy). Never allow metal to touch walls or door.
Sometimes the door of my upper oven appears
wavy. Is this normal?
This appearance is normal and does not affect the
operation of your oven.
The glass tray does not move.
The glass tray is not correctly in place. It should be
correct-side up and sitting firmly on the center hub.
The support is not operating correctly. Remove the
glass tray and restart the oven. Cooking without the
glass tray can give you poor results.
Why does the dish become hot when I microwave
food in it? I thought that this should not happen.
As the food becomes hot it will conduct the heat to
the dish. Use hot pads to remove food after cooking.
What does standing time mean?
Standing time means that food should be taken out
of the oven and covered for additional time after
cooking. This process allows the cooking to finish,
saves energy, and frees the oven for other purposes.
Can I pop popcorn in my microwave oven?
How do I get the best results?
Yes. Pop packaged microwave popcorn following
manufacturer’s guidelines or use the preprogrammed
Popcorn key.
Do not use regular paper bags. Use the listening test
by stopping the oven as soon as the popping slows
to a pop every one or two seconds. Do not try to
repop unpopped kernels. You can also use special
microwave poppers. When using a popper, be sure to
follow manufacturer’s directions. Do not pop popcorn
in glass utensils.
Why does steam come out of the air exhaust
vent?
Steam is normally produced during cooking. The
upper oven has been designed to vent steam out of
the top vent.
The Lower oven doesn’t cook like my old one.
Is there something wrong with the temperature
settings?
No, your oven has been factory tested and calibrated.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new
oven is too hot or too cold, you can adjust the oven
temperature yourself to meet your specific cooking
needs. Refer to the Oven Temperature Adjustment
section in this manual for easy instructions on how to
adjust your thermostat.
Is it normal to hear a clicking noise coming from
the back of the lower oven when I am using it?
Your new oven is designed to maintain a tighter
control over your oven’s temperature. You may hear
your oven’s heating elements click on and off more
frequently on your new oven. This is NORMAL.
Why is the time flashing?
This means that the product has just been plugged
in, or that it has experienced a power interruption. To
clear the flashing time, touch any button and reset the
clock if needed.
During convection cooking the fan stops when I
open the door. Is that normal?
Yes, this is normal. When the door is opened, the
convection fan will stop until the door is closed.
Can I use aluminum foil to catch drippings in my
the lower oven cavity?
Never use aluminum foil to line the bottom or sides of
the oven or the warming drawer. The foil will melt and
stick to the bottom surface of the oven and will not be
removable. Use a sheet pan placed on a lower oven
rack to catch drippings instead. (If foil has already
melted onto the bottom of the oven, it will not interfere
with the oven's performance.)