38
TROUBLESHOOTING
ENGLISH
Problem
Possible Causes
Solutions
Doors will not
close correctly
or pop open.
Food packages are
blocking the door open.
Rearrange food containers to clear the
door and door shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or
baskets are out of position.
Push bins all the way in and put crisper
cover, pans, shelves and baskets into
their correct positions. See the Using Your
Refrigerator section for more information.
The doors were removed
during product installation
and not properly replaced.
Remove and replace the doors according
to the Removing and Replacing
Refrigerator Handles and Doors section.
Refrigerator is not leveled
properly.
See Door Alignment in the Height
adjustment section to level refrigerator.
Doors are
difficult to
open.
The gaskets are dirty or
sticky.
Clean the gaskets and the surfaces that
they touch. Rub a thin coat of appliance
polish or kitchen wax on the gaskets after
cleaning.
Door was recently closed. When you open the door, warmer air
enters the refrigerator. As the warm air
cools, it can create a vacuum. If the door
is hard to open, wait one minute to allow
the air pressure to equalize, then see if it
opens more easily.
Refrigerator
wobbles
or seems
unstable.
Leveling legs are not
adjusted properly.
Refer to the Leveling and Door Alignment
section.
Floor is not level.
It may be necessary to add shims under
the leveling legs or rollers to complete
installation.
Lights do not
work.
LED interior lighting failure. The refrigerator compartment lamp is
LED interior lighting, and service should
be performed by a qualified technician.
Refrigerator
has an unusual
odor.
The Hygiene Fresh filter
may need to be set to
the POWER setting or
replaced.
Set the Hygiene Fresh filter to the
POWER setting. If the odor does not
go away within 24 hours, the filter may
need to be replaced. See the Replacing
the Hygiene Fresh filter section for
replacement instructions.
The interior
of the
refrigerator is
covered with
dust or soot.
The refrigerator is located
near a fire source, such
as a fireplace, chimney or
candle.
Make sure that the refrigerator is not
located near a fire source, such as a
fireplace, chimney, heater or candle.