32
SMART DIAGNOSIS
ENGLISH
3
Hold the mouthpiece of your phone
in front of the speaker that is located
on the right hinge
of the refrigerator
door, when
instructed to do so
by the call center.
4
Press and hold the Freezer
Temperature
button for three
seconds while
continuing to hold your
phone to the speaker.
5
After you hear three beeps, release
the Freezer Temperature button.
6
Keep the phone in place until the tone
transmission has finished. This takes
about 3 seconds, and the display
will count down the time. Once the
countdown is over and the tones have
stopped, resume your conversation
with the specialist, who will then
be able to assist you in using the
information transmitted for analysis.
Should you experience any problems
with your refrigerator, it has the capability
of transmitting data via your telephone
to the LG service center. This gives you
the capability of speaking directly to our
trained specialists. The specialist records
the data transmitted from your machine
and uses it to analyze the issue, providing
a fast and effective diagnosis.
If you experience problems with your
refrigerator, call to the LG service center.
Only use the Smart Diagnosis feature
when instructed to do so by the LG call
center agent. The transmission sounds
that you will hear are normal and sound
similar to a fax machine.
Smart Diagnosis cannot be activated
unless your refrigerator is connected to
power. If your refrigerator is unable to
turn on, then troubleshooting must be
done without using Smart Diagnosis.
Using Smart Diagnosis
First, call to the LG service center. Only
use the Smart Diagnosis feature when
instructed to do so by the LG call center
agent.
1
Lock the display. To lock the display,
press and hold the Lock button for
three seconds. (If the display has been
locked for over five minutes, you must
deactivate the lock and then reactivate
it.)
2
Open the right refrigerator door.
SMART DIAGNOSIS
NOTE
For best results, do not move the
y
phone while the tones are being
transmitted.
If the call center agent is not able to
y
get an accurate recording of the data,
you may be asked to try again.
NOTE
Call quality differences by region may
y
affect the function.
Use the home telephone for better
y
communication performance,
resulting in better service.
Bad call quality either from a mobile
y
or home phone may result in poor
data transmission from your phone
to the diagnostics call centre, which
could cause Smart Diagnosis to not
work properly.
