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Troubleshooting

This section provides troubleshooting information for the HCS6300. You can find additional

troubleshooting help at www.DIRECTV.com.

Equipment Setup Review

• Make sure all connectors and connections are tight and secure on all entertainment system

components.

•  Check the Ethernet connection; is it viable and working?
  -  Observe the green and amber LEDs on the Ethernet connector.
  -  The green LED should blink rapidly.
  -  The amber LED should stay lit constantly.
•  Ensure the COM 23 access card is installed, up-to-date, and authorized by DIRECTV.

STATUS LED

The green STATUS LED on the HCS6300 front panel provides general information about the

operating condition of the card. Observe the STATUS LED, and refer to the following table:

STATUS LED Behavior

Operating Status

Slow Blinking

Power Up State

Rapid Blinking

Error Condition

Continuously On

Normal Operation

Continuously Off

Fault Condition, No Output

Audio/Video Freeze or Blank Screen

Perform one or more of the following (in order):
• Remove and reinsert the COM 23 access card.
• Press the RESET button located on the front of the COM 23, and allow the STB to retrieve

the DIRECTV program guide.

• Unplug the power cord of the COM 23 for 15 seconds; then plug it in again.
• Use a small object (for example, a paperclip) to press the recessed RESET button on the

HCS6300. Hold for five seconds to initiate the reset.

• Unplug the power cord of the CodePlus card frame for 15 seconds; then plug it in again.

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Содержание CodePlus HCS6300 Series

Страница 1: ... Copyright 2012 LG Electronics U S A Inc HCS6300 CodePlus Series MUX MOD Feature Card Installation Setup Guide Warranty P N 206 4122 Rev B ...

Страница 2: ...ith the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial envi ronment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference...

Страница 3: ...t be exposed to dripping or splashing and no objects filled with liquids such as vases shall be placed on the apparatus 11 Test Equipment In some cases LG has supplied or recom mended the use of test equipment and devices for the setup and testing of the equipment The operation and maintenance of test equipment is described in their associated instruction manuals Please refer to these manuals for ...

Страница 4: ...n the operating instructions unless you are qualified to do so 14 Replacement Parts When replacement parts are required be sure the service technician uses replace ment parts specified by the manufacturer or that have the same characteristics as the original parts Unauthorized substitutions may result in fire electric shock or other hazards 15 Safety Check Upon completion of any service or repairs...

Страница 5: ... Menu Commands 27 Configuration Options via Command Line 31 47 Access the HCS6300 Main Menu 31 View HCS6300 System Information 32 Set HCS6300 RF Channels 32 Print the RF Channel Map 32 Display a List of the Transcoder Cards Installed in the Chassis 33 Access Individual Transcoder Menus 33 Perform an External Card Reset 33 Set the HCS6300 IP Address 34 Install a Pro Idiom Key on All Transcoders 34 ...

Страница 6: ...e allocated for the HCS6300 RF output The HCS6300 uses a 256 QAM modulation format thereby occupying approximately 24 MHz of frequency spectrum The RF start channel is user assigned during system setup and the remaining channels are then automatically assigned per EIA 542 STD CATV frequency allocation standards For example if the RF start channel assignment is channel 2 the three remaining channel...

Страница 7: ...s multiplexed on each channel RF output available to connect to site s RF distribution system Short 3U height profile to minimize rack space usage HCS6300 RF OUT ETHERNET SERVICE PORT RESET STATUS While HCS6300 MUX MOD functionality is only applicable for the transcoder cards installed in Slots 1 2 4 5 8 9 11 and 12 up to three additional transcoders connected to external modulators and upconverte...

Страница 8: ...coder System Receive up to eight HD programs from DIRECTV Transcode the received digital video and audio streams to MPEG 4 HCS6700 transcoders or MPEG 2 HCS7700 HCS7710 transcoders transport streams Encrypt the transcoded digital data streams with Pro Idiom content protection Multiplex the encrypted streams into four streams of two programs each Modulate and upconvert the multiplexed streams in fo...

Страница 9: ...ng Screw Install after inserting HCS6300 card STATUS Blinking pattern indicates condition of card SERVICE PORT TTL USB serial port connection use FTDI TTL 232R 5V AJ cable RF OUT DTV signal output ETHERNET Connection for network or local communication Retaining Screw Install after inserting HCS6300 card ...

Страница 10: ...gle 38 Mbps transport stream The transport streams from the transcoder cards are supplied to the HCS6300 through the internal backplane circuit board of the card frame MOD Four parallel 256 QAM modulators that take the MUX output streams and produce four modulated outputs Upconverter This block takes the modulated output streams from the MOD block and places them on up to four contiguous cable RF ...

Страница 11: ...n and FCC and safety agency compliance Refer to the diagram on page 12 and follow the procedure below to install the CodePlus feature card 1 Unpack the HCS6300 unit and the supplied HCS6400 fan card Note If you are installing the HCS6300 in an HCS6150R card frame an HCS6400 fan card is pre installed in Slot 7 In this case the HCS6400 fan card shipped with the HCS6300 is a spare 2 Remove the AC pow...

Страница 12: ...N XXXXXXX MAC ADDRESS XX XX XX XX XX HCS6720 X PORT LINK RESET STATUS SERVICE PORT ASI OUT S N XXXXXXX MAC ADDRESS XX XX XX XX XX HCS7710 X PORT LINK RESET STATUS SERVICE PORT ASI OUT S N XXXXXXX MAC ADDRESS XX XX XX XX XX HCS7710 X PORT LINK RESET STATUS SERVICE PORT ASI OUT S N XXXXXXX MAC ADDRESS XX XX XX XX XX HCS7710 X PORT LINK RESET STATUS SERVICE PORT ASI OUT S N XXXXXXX MAC ADDRESS XX XX ...

Страница 13: ...MAC ADDRES S XX XX XX XX XX HCS77 20 X PORT LINK RESET STATUS SERVICE PORT ASI OUT S N XXXXXX X MAC ADDRES S XX XX XX XX XX HCS77 10 X PORT LINK RESET STATUS SERVICE PORT ASI OUT S N XXXXXX X MAC ADDRES S XX XX XX XX XX HCS77 10 X PORT LINK RESET STATUS SERVICE PORT ASI OUT S N XXXXXX X MAC ADDRES S XX XX XX XX XX HCS77 10 X PORT LINK RESET STATUS SERVICE PORT ASI OUT S N XXXXXX X MAC ADDRES S XX ...

Страница 14: ...LED will be lit continuously 3 Once the STATUS LED is lit continuously no longer blinking use the FTDI TTL 232R 5V AJ cable to connect a PC to the HCS6300 Service Port 4 Using HyperTerminal or an equivalent terminal emulation program on the PC configure the serial port as follows Bits per second baud 115200 Data bits 8 Parity None Stop bits 1 Flow Control None Then initiate communication with the ...

Страница 15: ... STB 1 Per Program HDTV Service Feed In CodePlus Transcoder Card 1 Per Program RF Cable Out RF Out HCS 6300 Up to 8 Inputs Card Frame Laptop PC Service Port or Ethernet Connection Data Bus on Card Frame Backplane RF Cable Combiner RF Distribution System System Setup Cont ...

Страница 16: ...t a PC to the serial port on the HCS6300 using the FTDI TTL USB cable P N TTL 232R 5V AJ Plug the USB end of the cable into an open USB port on your PC If necessary install the device driver Plug the other end of the cable into the Service Port jack on the HCS6300 front panel Using HyperTerminal or an equivalent terminal emulation program on the PC configure the serial port as follows Bits per sec...

Страница 17: ...r tab to access the desired configuration options settings The following sections provide detailed information on the configuration settings and commands Note that menu options may vary from the examples shown in this document depending on the HCS6300 firmware version When you have completed your activities in the web GUI you can simply close your browser Controller Menu Commands The following sub...

Страница 18: ... unit hardware ID firmware version software versions IP address MAC address and serial number for example System Information Model HCS6300 Hardware ID 6300 v1 7 2010 0715 OS version HCS6300 1084 2012 0112 Application version 2 1 IP address 10 166 60 84 MAC address 00 0C 63 3a 00 07 Serial 901 12420014 It is recommended that you record this information for future reference If you find it necessary ...

Страница 19: ...nscoder Cards Installed in the Chassis There are two options for listing transcoder cards installed in the chassis one List Cards identifies the type of transcoder cards and the cards serial numbers while the other List Card Details identifies the type of transcoder cards along with the cards hardware and software version information See sample displays below and on the following page With the Con...

Страница 20: ... and on the following page With the Controller Menu on display either Click on the Read button at the right of the Read Bitrates at Backplane field to view raw bitrate data for each installed transcoder card including any transcoders in Slots 3 6 and or 10 Click on the Read button at the right of the Read MUX Bitrates field to view MUX bitrate data for each HCS6300 controlled transcoder Example Bi...

Страница 21: ...Mbit s Per Mux Total Output Bitrate 38 815 Mbit s Configure Card Number Channel Assignments This option enables you to reconfigure the card number channel assignments 1 With the Controller Menu on display click on the Edit button at the right of the Card Channel Assignment field 2 In the Configure Card Number to Channel Assignment window click on the down arrow at the right each Card Number field ...

Страница 22: ...enu on display click on the Set button at the right of the Set IP Address field 2 In the Set IP Address window Select the DHCP Mode setting Enable or Disable by clicking the radio button at the left of the appropriate option If you wish to specify static IP information i e DCHP will be disabled type the appropriate data in the IP Address Subnet Mask and Default Gateway fields Configuration Options...

Страница 23: ...set the HCS6300 see Perform an External Card Reset on page 24 for further information however note that IP settings will not take effect until the HCS6300 resets Change the Reload Pro Idiom Key Password This option enables you to change the password required to reload the Pro Idiom key on selected transcoders The default password is service 1 With the Controller Menu on display click on the Change...

Страница 24: ...rd Select field and select the appropriate option from the drop down list You can update firmware on a single transcoder select the appropriate card number the Controller HCS6300 or all transcoder cards 3 Type the IP address for the TFTP server in the TFTP Server IP Address field and the name of the configuration file in the format filename cfg in the Software Update File Name field The click Upda...

Страница 25: ...s you to view and modify selected transcoder card configuration settings Example Transcoder Menu View Hardware Information for a Selected Transcoder 1 With the Transcoder Menu on display click on the down arrow at the right of the Card Select field and select the appropriate transcoder card from the drop down list of options 2 Click on the Read button at the right of the Read Hardware ID field to ...

Страница 26: ...oder card for example Card 1 Ethernet Input Bitrate 3 826 Mbit s raw 3 838 Mbit s Data Output Bitrate 4 127 Mbit s Total Output Bitrate 19 390 Mbit s The example above shows MUX bitrate data for an HCS6700 card An HCS7700 or HCS7710 MUX bitrate display will show HDMI Input bitrate data in addition to Ethernet Input bitrate data Refer to the Installation Setup Guide for the applicable transcoder ca...

Страница 27: ...ing subsections describe how to access and use the Satellite STB Menu commands Access the Satellite STB Menu 1 Access the CodePlus Transcoder Series web GUI as described on page 17 2 With the Homepage on display click on the Satellite STB menu tab or link The Satellite STB Menu see example on following page enables you to view and modify selected satellite STB configuration settings Set the STB Ch...

Страница 28: ...ror message it may be necessary to reset the satellite STB either using the Reset STB command described on page 30 or using the RESET button on the satellite STB front panel Read the Satellite Signal Strength 1 With the Satellite STB Menu on display click on the down arrow at the right of the Card Select field and select the appropriate transcoder card from the drop down list of options 2 Click on...

Страница 29: ...d and select the appropriate transcoder card from the drop down list of options 2 Click on the Read button at the right of the Read Access Card Number field to display the satellite STB access card serial number for example Card 1 Access card serial number is 002468525676 Power the STB On or Off Power On and Power Off options in the Satellite STB Menu enable you to power ON a satellite STB from st...

Страница 30: ... display Reset the Satellite STB 1 With the Satellite STB Menu on display click on the down arrow at the right of the Card Select field and select the appropriate transcoder card from the drop down list of options 2 Click on the Reset button at the right of the Reset STB field to reset the satellite STB The system displays confirmation for example Card 1 The STB is resetting After reset the satell...

Страница 31: ...w have access to the HCS6300 configuration Main Menu see example below 3 At the Main Command prompt type the desired menu command and press Enter Note You can always press Enter at the Main Command prompt to display the HCS6300 Main Menu Main Menu options may vary from the example shown depending on the HCS6300 firmware version The following sections describe the configuration commands Example HCS...

Страница 32: ...this information for future reference If you find it necessary to call customer service or engineering support please have this information available Set HCS6300 RF Channels 1 Access the HCS6300 Main Menu as described on the previous page 2 At the Main Command prompt type rf and press Enter 3 At the Enter the start channel number 2 132 prompt type the appropriate start channel number and press Ent...

Страница 33: ...ges 40 to 43 for detailed information on transcoder configuration options Perform an External Card Reset 1 Access the HCS6300 Main Menu as described on page 31 2 At the Main Command prompt type xrst and press Enter 3 At the Enter card number 1 12 ctr or all prompt either Type the slot number of the card and press Enter to reset a single transcoder card Type all and press Enter to reset each of the...

Страница 34: ...ify additional configuration settings during the current session you may wait until all changes are complete before you reset the HCS6300 Install a Pro Idiom Key on All Transcoders The Pro Idiom encrypter built into the transcoder cards contains a default encryption key When first installed the cards will use this key to encrypt content This command enables you to change the encryption key if nece...

Страница 35: ...otocol For example in HyperTerminal select Transfer and then Send File In the Send File window enter or select the appropriate Pro Idiom key file in the Filename field and select Xmodem in the Protocol field TFTP Transfer The HCS6300 must be connected to an IP network for a TFTP transfer TFTP transfer also requires that you set up a TFTP server on the same IP network as the HCS6300 Consult the net...

Страница 36: ...neous menu sessions while a firmware update is in progress Doing so will interfere with the active processes and may corrupt the system configuration and or cause the HCS6300 card to cease normal operation 1 Confirm the directory location of the required firmware update configuration cfg and package pkg files Note For a TFTP file transfer the firmware update files must be available on the same mac...

Страница 37: ...rver and press Enter or simply press Enter if the default IP address shown in square brackets is correct c At the Enter the config file name prompt type the name of the configuration file in the format filename cfg and press Enter This will initiate the installation of both the configuration and package files 7 The system will display progress messages as well as the result of the update process w...

Страница 38: ...Mbit s total 19 390 Mbit s Slot 5 Raw bitrate data 15 503 Mbit s total 19 396 Mbit s Slot 6 Raw bitrate data 0 total 0 Slot 7 Raw bitrate data 0 total 0 Slot 8 Raw bitrate data 13 536 Mbit s total 19 390 Mbit s Slot 9 Raw bitrate data 13 957 Mbit s total 19 396 Mbit s Slot 10 Raw bitrate data 0 total 0 Slot 11 Raw bitrate data 7 520 Mbit s total 19 396 Mbit s Slot 12 Raw bitrate data 18 620 Mbit s...

Страница 39: ...splays the channel assignments along with the Main Menu prompt 6 Repeat steps 2 to 5 to remap additional channels Reset Password for Reload PI Key GUI Option Users who wish to reload a selected transcoder s Pro Idiom key from the GUI require a password in order to do so This option enables you to reset the Pro Idiom password to its default value service Note Users also have the ability to set a ne...

Страница 40: ...then displays a command prompt for the card menu for example Card 1 is HCS7710 HCS7710 1 Command 4 At the Command prompt either Press Enter to display the card menu see example below Type the desired command and press Enter Note You can always press Enter at the Command prompt to display the Transcoder Menu Example Transcoder Menu HCS7710 Menu hwid Read Hardware ID ver Read Software Versions caget...

Страница 41: ...0 Mbit s raw 14 120 Mbit s Ethernet Input Bitrate 0 raw 9 210 Mbit s Data Output Bitrate 16 881 Mbit s Total Output Bitrate 19 396 Mbit s The example above shows MUX bitrate data for an HCS7710 card Refer to the Installation Setup Guide for the applicable transcoder card for further information on bitrate data Install a Pro Idiom Key on the Selected Transcoder This command installs the Pro Idiom e...

Страница 42: ...ro Idiom Key on All Transcoders on page 34 for further information The system will display progress messages as well as the result of the installation process Note that the new key will be stored in non volatile storage regardless of process results Reload the Pro Idiom Key on the Selected Transcoder This command reloads the Pro Idiom encryption key on the selected transcoder card To reload the Pr...

Страница 43: ...e Selected Transcoder on page 41 1 Confirm the directory location of the required firmware update configuration cfg and package pkg files Note For a TFTP file transfer the firmware update files must be available on the same machine as the TFTP server 2 At the Card Command prompt type upd and press Enter 3 At the Use TFTP to transfer files y n prompt either Type y and press Enter to use TFTP for th...

Страница 44: ... press Enter at the Command prompt to display the Satellite Receiver Menu Example Satellite Receiver Menu Satellite Receiver Menu getch Read Current STB Channel setch Set STB Channel lksts Read Satellite Lock Status sglvl Read Satellite Signal Strength actsts Read STB Activation Status cnum Read Access Card Number bnum Read STB Serial Number osdon Set Satellite OSD On osdoff Set Satellite OSD Off ...

Страница 45: ... DIRECTV channel and the system will display confirmation for example Card 1 Channel changed to 210 Read the Satellite Lock Status At the Satellite Command prompt type lksts and press Enter to determine whether or not the satellite STB is locked to the satellite for example Card 1 Satellite signal is locked Read the Satellite Signal Strength At the Satellite Command prompt type sglvl and press Ent...

Страница 46: ...Type on and press Enter to power ON the satellite STB Type off and press Enter to switch the satellite STB to standby mode HDMI output is disabled but the Ethernet port continues to stream audio and video Reset the Satellite STB At the Satellite Command prompt type stbrst and press Enter to reset the satellite STB After reset the satellite STB resumes normal operation Auto Tune Parameters The Auto...

Страница 47: ...5 At the Enter the primary tune to channel prompt enter an HD MPEG 4 channel from the subscribed channel lineup as the primary auto tune channel Then press Enter 6 At the Enter the secondary tune to channel prompt enter an HD MPEG 4 channel from the subscribed channel lineup as the secondary auto tune channel Then press Enter If the transcoder is set to the primary auto tune channel the secondary ...

Страница 48: ...eneral information about the operating condition of the card Observe the STATUS LED and refer to the following table STATUS LED Behavior Operating Status Slow Blinking Power Up State Rapid Blinking Error Condition Continuously On Normal Operation Continuously Off Fault Condition No Output Audio Video Freeze or Blank Screen Perform one or more of the following in order Remove and reinsert the COM 2...

Страница 49: ...nheit Humidity 95 non condensing Operating Conditions Temperature 0 to 40 Celsius 32 to 104 Fahrenheit Humidity 95 non condensing Electrical RF Out Connector Type F RF Output Span 4 Contiguous Channels typically 24 MHz RF Output Frequency Range 54 MHz to 864 MHz DC Input 12V DC 1 35 Amps Active Output Level at RF Out jack 42 dBmV Min Ethernet Input 10 100BaseT Note Design and specifications subjec...

Страница 50: ...options Product documentation is available online at www LGsolutions com products From the Products page select TVs Systems Solutions then Head End Systems then CodePlus Transcoder Series click Show to view the list of products then the applicable Modular System option Click the Literature Downloads tab at the bottom of the Modular System page and select the required document s from the Downloads ...

Страница 51: ...erials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission All rights reserved ...

Страница 52: ...TICULAR PURPOSE AND LG SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES OF ANY KIND INCLUDING LOST REVENUES OR PROFITS IN CONNECTION WITH THIS PRODUCT SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU OWNER S RESPONSIBILI...

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