27
TROUBLESHOOTING BEFORE CALLING FOR SERVICE
ENGLISH
Symptom
Check
Actions
There has been
no change in
micro dust
concentration.
•
Sensor may be dirty or
blocked by foreign material.
•
See instructions for cleaning sensor.
• Air purifier may be in
enclosed area.
•
Indoor air quality may stay the same in
an enclosed area.
The fine dust
concentration
value keeps
showing high.
•
Is the place of installation
located where the inflow of
air is made constantly?
• In an environment where the inflow of
air is made, the concentration value can
keep showing high.
There is difference
between the
comprehensive
cleanliness level
color and dust
concentration
value.
•
Doesn’t the odor / dust
indicator display ‘Odor’?
•
The comprehensive cleanliness level
evaluates odor and dust concentration
comprehensively and then displays.
If an odor is strong although the dust
concentration is low, the comprehensive
cleanliness level may display a different
color.
There is difference
between the
Ministry of
environment( Air
KOREA) guide and
comprehensive
cleanliness level.
• Is there difference
between the Ministry of
environment(Air KOREA)
guide and dust concentration
value of the air cleaner?
• There can be difference between the
Ministry of environment(Air KOREA)
guide which indicates an average
value during a given period time and
comprehensive cleanliness level
indicated on the air cleaner which is
measured and then displayed on a real
time basis.
The filter
produces odors.
•
Doesn’t the deodorization
filter produce any odor?
• The filter replacement frequency
can differ depending on the user
environment.
•
The wireless router
connected with the product is
not working.
• The life of the filter can get sharply
reduced if it is used for long when you
cook food or grill fish / meat. Open the
window and ventilate the room as much
as possible when you cook food. After
ventilation, use the air cleaner in order
to accomplish the purpose of eliminating
remaining odors.
The odor and dust
indicator do not
display.
•
Does the comprehensive
cleanliness level turn yellow
or green?
•
Only when the dust concentration level
is Bad / Very Bad or odor concentration
Strong / Very Strong, the odor / dust
indicator displays a substance as the
cause of pollution.