26
TROUBLESHOOTING BEFORE CALLING FOR SERVICE
ENGLISH
TROUBLESHOOTING BEFORE CALLING
FOR SERVICE
If there is a problem with the product, check the following cases first before requesting service to
the service center.
Symptom
Check
Actions
It does not start at
all.
•
Isn’t the power plug pulled
out?
•
Insert correctly into the socket.
•
Isn’t the voltage too low?
•
Check if it is 220–240 V~.
Wind amount is
small and there is
a noise.
• Is the pre filter clogged?
• Clean the pre filter.
•
Is dust accumulated on the
HEPA filter?
• Clean the HEPA filter.
Air purification
does not work
well.
•
Is the indoor contamination
severe?
• Ventilate first before usage.
•
Is dust accumulated on the
pre filter?
• Clean the pre filter.
•
Is dust accumulated on the
HEPA filter?
• Clean the HEPA filter.
•
Isn’t the usage place too
wide?
•
Use the product appropriate for the usage
area. (Avoid places with fluent ventilation
such as entrance, window, etc.)
•
Are there obstacles nearby?
•
Please remove obstacles.
•
Is the product installed in a
corner?
•
Please change the installation location.
There is a strange
odor coming out
of air outlet.
•
Is it used at a place with a lot
of smoke or odor?
•
Very heavy smoke or odors may
degrade the performance of the filters.
Ventilate the area before using the air
purifier.
•
Is there abnormal odor from
the deodorization filter?
• Replace the deodorizing filter.
There is an odor,
but the Indicator
lamp does not
change.
•
Isn’t red light turned on in the
Indicator lamp?
•
Odor sensor may not respond to
food odors as harmful, but odors are
removed by the deodorizing filter.
The Indicator lamp
is continuously on
with red color.
•
Doesn’t the color change
even if it is moved to a clean
room?
•
If the quantity of odor is greater than the
ability that can be processed by the Air
Purifier, the display may not change.
•
Did you use spray near the
Air Purifier?
• Do not use sprays near the Air Purifier.
Button does not
work well.
•
Is the lock lamp on the
operation part turned on?
•
Press Mode button and Speed button
together for 3 sec. to reset the lock
setting.