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SMART FUNCTIONS
SMART FUNCTIONS
Smart Diagnosis™ through the
Customer Information Center
•
For appliances with the
or
logo
This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-984-6306
2
When instructed to do so by the call center, place
the mouthpiece of the phone close to the Smart
Diagnosis™ icon. Do not press any other buttons.
3
Press and hold
Warm Water
for 3 seconds while
holding the phone mouthpiece to the Smart
Diagnosis™ icon.
4
Keep the phone in place until the tone
transmission has finished.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
•
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the
Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
•
For best results, do not move the phone while the
tones are being transmitted.
•
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
•
The Smart Diagnosis™ function depends on the
local call quality.
•
Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
