Clipped images
Cause
Solution
Guides in the selected tray are
set for a different media size
than what is loaded in the tray.
Move the guides in the tray to the
proper positions for the size
loaded.
There could be an incorrect page
size selected in the driver or
program.
•
Specify the correct page size
in the driver or program.
•
Set the Paper Size to match
the media in the tray.
Incorrect margins
Cause
Solution
Guides in the selected tray are
set for a different paper size
than what is loaded in the tray.
Move the guides in the tray to the
proper positions for the size
loaded.
Auto size sensing is set to Off,
but you loaded a different size
paper in a tray. For example,
you inserted A4-size paper
into the selected tray but did
not set the Paper Size to A4.
•
Set the Paper Size to match the
media in the tray.
•
Specify the correct page size in
Print Properties or the
program.
Skewed print
Cause
Solution
Guides in the selected tray are
not in the correct position for the
media size loaded in the tray.
Move the guides in the tray to
the proper positions for the size
loaded.
The media being used does not
meet the printer specifications.
Make sure you are using media
that meets the printer
specifications.
Blank pages
Cause
Solution
Toner is low.
•
Remove the toner cartridge from
the printer. Shake the cartridge
back and forth several times, and
then reinstall it.
•
Install a new toner cartridge.
Toner cartridge is defective
or empty.
Replace the toner cartridge.
Solid color pages
Cause
Solution
Photoconductor is installed
incorrectly.
Remove and then reinstall the
photoconductor.
Photoconductor is defective.
Replace the photoconductor.
Printer requires servicing.
Call for customer service.
Paper curl
Cause
Solution
Paper Type and Paper Weight
settings are not appropriate for
the type of paper or specialty
media you are using.
Change the Paper Type and
Paper Weight settings to match
the paper or specialty media
loaded in the printer.
Paper has been stored in a high
humidity environment.
•
Load paper from a fresh
package.
•
Store paper in its original
wrapper until you use it.
Toner specks
Cause
Solution
Toner cartridges are worn or
defective.
Replace the defective or worn
toner cartridges.
Toner is in the media path.
Call for customer service.
Toner rubs off
Cause
Solution
Specialty media is being used.
Make sure the correct Media
Type is selected.
The Paper Weight setting in the
Paper Menu is wrong for the
type of media being used.
Change the Paper Weight from
Normal to Heavy. If necessary,
change Paper Texture from
Normal to Rough.
The fuser is worn or defective.
Replace the fuser.
Frequently Asked Questions
(FAQ) about color printing
What is RGB color?
Red, green, and blue light can be added together in various
amounts to produce a large range of colors observed in nature.
For example, red and green can be combined to create yellow.
Televisions and computer monitors create colors in this manner.
RGB color is a method of describing colors by indicating the
amount of red, green, or blue needed to produce a certain color.
What is CMYK color?
Cyan, magenta, yellow, and black inks or toners can be printed
in various amounts to produce a large range of colors observed
in nature. For example, cyan and yellow can be combined to
create green. Printing presses, inkjet printers, and color laser
printers create colors in this manner. CMYK color is a method of
describing colors by indicating the amount of cyan, magenta,
yellow, and black needed to reproduce a particular color.
How is color specified in a document to be printed?
Software programs typically specify document color using RGB
or CMYK color combinations. Additionally, they commonly let
users modify the color of each object in a document. For more
information, see the software program Help section.
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