Solving option problems
Option does not operate correctly or
quits after it is installed
If an option does not operate correctly or quits working after it is
installed:
•
Turn the printer off, wait for about 10 seconds, and then turn
the printer on. If this does not fix the problem, unplug the
printer, and then check the connection between the option
and printer.
•
Print the menu settings page and check to see if the option is
listed in the Installed Options list. If the option is not listed,
reinstall it.
•
Make sure the option is selected in the program you are using.
Mac OS 9 users: Make sure the printer is set up in the Chooser.
Troubleshooting for specific options follows. If the suggested
corrective action does not fix the problem, contact Customer
Support.
Drawers
•
Make sure the connection between the drawer and printer is
secure.
•
Make sure the media is loaded correctly.
Flash memory card
Make sure the flash memory card is securely connected to the
printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system
board.
Infrared adapter
If infrared communication stops or does not occur, make sure:
•
The distance between the two infrared ports is 1 meter (39 in.)
or less. If communication does not occur between ports, move
the ports closer together.
•
Both ports are stable.
The computer and printer are on a level surface.
•
The angle of communication between the two infrared ports
is within 15 degrees of either side of an imaginary line drawn
between the two infrared ports.
•
No bright light, such as direct sunlight, is interfering with
communication.
•
No objects are placed between the two infrared ports.
Internal print server
•
Make sure the internal print server is securely connected to the
printer system board. For more information, see the
User's
Guide
.
•
Make sure you are using the correct cable, that it is securely
connected, and the network software is correctly set up. For
information about installing software for network printing,
click View User's Guide and Documentation on the
Software
and Documentation
CD.
Memory card
Make sure the memory card is securely connected to the printer
system board.
USB/parallel interface card
•
Make sure the USB/parallel interface card is securely
connected to the printer system board.
•
Make sure you are using the correct cable and that it is securely
connected.
Solving paper feed problems
Paper frequently jams
Cause
Solution
Media loaded does not meet the
printer specifications.
Use recommended paper and
other specialty media. For
detailed specifications, see the
Card Stock & Label Guide
available
on the Lexmark Web site at
www.lexmark.com.
Too much media was loaded.
Make sure the stack of media you
load does not exceed the
maximum stack height indicated
in the tray or on the
multipurpose feeder.
Guides in the selected tray are
not set to the appropriate
position for the paper size
loaded.
Move the guides in the tray to the
correct position.
Media has absorbed moisture
due to high humidity.
•
Load media from a fresh
package.
•
Store media in its original
wrapper until you load it.
Paper jam message remains after jam
is cleared
Cause
Solution
The entire paper path was not
cleared, or
was not pressed.
Clear media from the entire
paper path, and then press
.
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