Diagnostic Information
2-71
5060-XXX
Step A
Step B
Low Image Density
Note: If all colors have a low image density problem set the Print Darkness to "High"
from the CE menu.
If only one color has a problem, go to
“Step A” on page 2-71
.
If all colors have a problem, go to
“Step B” on page 2-72
.
Step A
Step
Action and Questions
Yes
No
1
Print Cartridge Check
Are lines spaced at 46 mm or 95 mm intervals?
Replace the
print cartridge.
Go to step 2
2
Cartridge Drive Motor Assembly Check
Are the lines spaced at a 4mm interval?
Replace the
“Cartridge
Drive
Assembly” on
page 4-38
No problem
found
Step
Action and Questions
Yes
No
1
Print Cartridge(s) Check - Enter the CE Diagnostic Mode.
Remove one print cartridge at a time and run a Test Page to
help isolate the faulty print cartridge.
Have you isolated the failing print cartridge?
Replace the
faulty Print
Cartridge
Run another
test page after
removing
each print
cartridge to
isolate the
problem.
Step
Action and Questions
Yes
No
1
Print Cartridge - Check to make sure the print cartridge is
seated correctly.
Is the Print Cartridge seated correctly?
Go to Step 2
Install the
print cartridge
correctly and
recheck.
2
The print cartridge may be out of toner. Try a new print
cartridge.
Does a new print cartridge fix the problem?
Problem
Solved
Replace the
“HVPS
Transfer
Board” on
page 4-12
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