Diagnostic Information
2-1
5060-XXX
2. Diagnostic Information
Start
CAUTION: Remove the power cord from the printer or electrical outlet before you
connect or disconnect any cable or electronic board or assembly for personal safety and
to prevent damage to the printer. Disconnect any connections between the printer and
PCs/peripherals. Make sure your fingers are not under the printer when you lift or set the
printer down.
Use the symptom table, error code table, sub error code table, system board LED error
code table, 2xx paper jam message table, user attendance message table, and service
checks to determine the corrective action necessary to repair a malfunctioning printer.
Note: There may be printer error messages that are not contained in this service
manual. Call your next level support for assistance.
•
“Symptom Table” on page 2-1
•
“Error Code Table” on page 2-3
•
“Sub Error Code Table” on page 2-15
•
“HCIT System Board LED Error Code Table” on page 2-18
•
“2XX Paper Jam Message Table” on page 2-19
•
“User Attendance Message Table” on page 2-23
•
“Service Checks” on page 2-43
Symptom Table
Symptom
Action
Main Fan fails to run or is noisy
Go to the
“Main Fan Service Check” on
page 2-48
.
RIP Fan Fails to run or is noisy
Go to the
“RIP Fan Service Check” on page 2-49
.
VTB Fan fails to run or is noisy
Go to the
“VTB Fan Service Check” on
page 2-48
.
Machine inoperative
Go to the
“AC and DC Power Service Check” on
page 2-50
.
Operator Panel: One or more buttons do not work
Go to
“Operator Panel LCD/Status LED/Buttons
Service Check” on page 2-77
.
Operator Panel: Display is blank, printer does not
sound 5 Beeps
Replace the
“Operator Panel” on page 4-25
.
Operator Panel: Operator Panel displays all
diamonds continuously, sounds 5 beeps and POST
inoperative
Go to
“Operator Panel LCD/Status LED/Buttons
Service Check” on page 2-77
.
Operator Panel: One PEL or random PELS are
missing
Replace the
“Operator Panel” on page 4-25
.
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