16
EN
Problem
Possible Solution
No mist comes out of the
nozzles.
Plug in the humidifier and turn it on.
Add at least 475 mL / 2 cups of distilled water to the water
tank.
Clean the humidifier (see
Keeping Things Clean
, page
14).
Water may be in the air vent. Take the water tank off and
allow the vent to fully air dry before using again.
Only a small amount of mist
comes out of the nozzles.
Clean the humidifier, especially the nozzles, air vent, and
transducer (see
Keeping Things Clean
, page 14).
Humidifier uses water too
quickly.
The humidifier uses up water based on the environmental
temperature and humidity. If your environment is cold and/or
dry, the humidifier will run out of water faster.
Humidifier produces an
unusual smell.
If the humidifier is new, remove the water cap, and place the
water tank in a cool, dry place for 12 hours.
If essential oils were diffused on the aroma pad, rinse the
pad under clean water, and allow it to dry.
Clean the humidifier (see
Keeping Things Clean
, page
14).
Humidifier makes a loud or
unusual noise.
Make sure the water tank is properly in place (see
Getting
Started
, page 9).
Place humidifier on a flat, level surface.
Add at least 475 mL / 2 cups of distilled water into the water
tank.
The humidifier may be malfunctioning. Stop using the
humidifier and contact
Customer Support
(see page 18).
Mist comes out from the
base.
Make sure the water tank is properly in place (see
Getting
Started
, page 9).
White dust appears around
the humidifier.
Use distilled water to fill the humidifier. Avoid using water
with high mineral content.
Clean the humidifier (see
Keeping Things Clean
, page
14).
TROUBLESHOOTING
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