17
EN
If your problem is not listed,
please contact
Customer Support
(see
page 18
)
.
TROUBLESHOOTING (CONT.)
Problem
Possible Solution
Water visibly leaks from the
humidifier.
Stop using the humidifier and see
Preventing Water Leaks
(page 13) before using again. If the humidifier continues
leaking, contact
Customer Support
(see page 18).
A puddle of water forms
around the humidifier.
Run the humidifier on a lower mist setting.
Open a window to ensure proper airflow for your humidifier,
or move the humidifier to a more well-ventilated room.
Make sure the water tank is properly in place (see
Getting
Started
, page 9).
When replacing the water tank, wipe off excess water from
the water tank and base.
Stop using the humidifier and see
Preventing Water Leaks
(page 13) before using again. If the humidifier still leaks,
contact
Customer Support
(see page 18).
Mist is not warm after
pressing .
Allow the humidifier to heat up for about 15 minutes to
produce warm mist.
Clean the heating element of the humidifier (see
Keeping
Things Clean
, page 14).
Incorrect humidity
percentage is displayed.
The room may be larger than the humidifier’s effective
range. Move to a room smaller than 40–70 m² / 430–753 ft².
Moisture may have built up inside of the humidity sensor.
Turn off the humidifier and allow the sensor to air dry. Make
sure the nozzles are facing away from the sensor.
The humidifier does not
respond to the remote.
Move remote control to within 4.8 m / 16 ft of the humidifier.
Remove the plastic tab from the battery compartment.
Change the battery (see
Replacing the Remote Control
Battery
, page 15).
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