31
TROUBLESHOOTING
ISSUE
POSSIBLE REASON
POSSIBLE SOLUTION
PICTURE IS BLACK AND WHITE
• Night Vision may be enabled.
• Try increasing the amount of light in the room to turn off Night
Vision.
• Check the Night Vision setting in the Camera menu.
DAY/NIGHT VISION IS WHITEWASHED
• Night Vision sensor on the camera may be obstructed.
• A white or reflective surface could be causing light to
bounce back into the camera.
• Night Vision may be enabled.
• Ensure the Night Vision on the camera is pointed away from a
wall and is not covered
• Try moving the position of the camera.
• Check that Night Vision is not turned On.
BATTERY WILL NOT CHARGE
• Power adapters may not be connected properly.
• Check the power adapter connections.
• Check battery cables are connected properly.
CAMERA VIEW IS MOVING BY ITSELF
• Auto Motion Tracking may be enabled.
• Check that Auto Motion Tracking is not turned On.
NIGHT VISION TURNS OFF IN EARLY
MORNING OR DURING NAP TIMES
• The light levels in the room are too high for Night Vision
but are too low to see clearly without it (Dusk/Dawn).
• Manually turn Night Vision On.
