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Solution

: Make sure that:

• The ThinkPad OneLink Dock is connected to power.

• The computer is correctly connected to the ThinkPad OneLink Dock.

Chapter 10

Troubleshooting computer problems

127

Содержание ThinkPad X1 Carbon

Страница 1: ...User Guide ThinkPad X1 Carbon ...

Страница 2: ...ge 147 The latest Safety and Warranty Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com UserManuals Third Edition March 2014 Copyright Lenovo 2014 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contra...

Страница 3: ...y status 34 Using the ac power adapter 34 Charging the battery 35 Maximizing the battery life 35 Managing the battery power 35 Power saving modes 35 Handling the battery 37 Connecting to the network 38 Ethernet connections 38 Wireless connections 39 Presentations and multimedia 43 Changing display settings 43 Connecting a projector or an external monitor 43 Setting up a presentation 45 Using dual ...

Страница 4: ...roblems 113 Troubleshooting 113 Computer stops responding 113 Spills on the keyboard 114 Error messages 114 Errors without messages 115 Beep errors 116 Memory module problems 116 Networking problems 117 Problems with the keyboard and other pointing devices 119 Problems with the display and multimedia devices 119 Fingerprint reader problems 123 Battery and power problems 123 A solid state drive pro...

Страница 5: ...Union 141 Battery recycling information for the United States and Canada 141 Appendix C Restriction of Hazardous Substances Directive RoHS 143 European Union RoHS 143 China RoHS 143 India RoHS 143 Turkish RoHS 143 Ukraine RoHS 144 Appendix D ENERGY STAR model information 145 Appendix E Notices 147 Trademarks 148 Copyright Lenovo 2014 iii ...

Страница 6: ...iv User Guide ...

Страница 7: ...yboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm ...

Страница 8: ...or the Lenovo Limited Warranty For more information see Warranty Information in the Safety and Warranty Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property da...

Страница 9: ...e protectors or power supplies that are cracked broken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product t...

Страница 10: ...s the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a...

Страница 11: ...ectricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet ada...

Страница 12: ... the battery to water or other liquids Only recharge the battery pack strictly according to instructions included in the product documentation Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell battery If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign materials...

Страница 13: ...urn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features mi...

Страница 14: ...nectors 4 Attach power cords to outlets 5 Turn devices ON To disconnect 1 Turn everything OFF 2 First remove power cords from outlets 3 Remove signal cables from connectors 4 Remove all cables from devices The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer The power cord may be reconnected to the wall outle...

Страница 15: ...ckage as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Additional safety information Plastic bag n...

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Страница 17: ...g environment on page 14 Lenovo programs on page 14 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer Note Your computer might look different from the illustrations in this topic Front view Figure 1 Front view 1 Camera 6 ThinkPad trackpad 2 Microphones 7 TrackPoint ...

Страница 18: ...oose what the power button does and then set the power plan as you desired For Windows 7 Start the Power Manager program and then click the Power Plan tab For instructions on how to start the Power Manager program see Accessing Lenovo programs on the Windows 7 operating system on page 15 4 Fingerprint reader Fingerprint authentication technology provides simple and secure user access by associatin...

Страница 19: ... USB 3 0 connector ensure that the USB mark is facing upward Otherwise the connector might be damaged 2 Ethernet extension connector The Ethernet extension connector on your computer is not a standard Ethernet connector Use the Ethernet extension adapter that comes with your computer to connect the computer to a local area network LAN For more information see Ethernet connections on page 38 DANGER...

Страница 20: ...ase a security cable lock that fits the security lock slot to lock the computer to a stationary object Note You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature 4 User Guide ...

Страница 21: ... and charge the battery To use the Lenovo OneLink connector you need to remove the connector cover from the Lenovo OneLink connector first Ensure that you keep the connector cover Reattach it to the Lenovo OneLink connector when you are not using the Lenovo OneLink connector 3 HDMI connector High Definition Multimedia Interface HDMI connector is a digital audio and video interface that can connect...

Страница 22: ...ck box under Always on USB For Windows 7 Start the Power Manager program and click the Global Power Settings tab Then select the Enable USB charge from the computer battery even when the computer is off check box and click OK or Apply Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might be damaged 6 Audio connector Connect ...

Страница 23: ...e microprocessor Note To ensure proper airflow do not place any obstacles in front of the fan louvers 2 Speakers Your computer is equipped with a pair of stereo speakers 3 Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter and insert a straightened paper clip into the emergency reset hole to reset the computer C...

Страница 24: ...M card might be required to establish wireless WAN connections Depending on the country or region of delivery a micro SIM card might be already installed in the micro SIM card tray Note Ensure that you use a micro SIM card Do no use a standard sized SIM card The standard sized SIM card is not compatible To install or replace the micro SIM card see Installing or replacing the micro SIM card on page...

Страница 25: ...n off the Caps Lock mode press the left Shift key twice Off Caps Lock mode is turned off To turn on Caps Lock mode press the left Shift key twice 2 Camera status indicator On The camera is turned on Off The camera is turned off 3 4 System status indicators The indicator in the ThinkPad logo and the indicator in the center of the power button show the system status of the computer Blink three times...

Страница 26: ...computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following figure shows the location of the machine type and model of your computer FCC ID and IC Certification information There is no FCC ID or IC Certification number for the wireless communication cards shown on the enclosure of the ...

Страница 27: ...ticity information The Certificate of Authenticity label is provided on models that are licensed to use a Windows 7 operatingsystem Thelicensed Windows versionand product key associated with the computer are printed on this label Record this information and keep it in a safe place You might need these numbers to start your computer orreinstall the Windows 7 operating system For more information ab...

Страница 28: ...ore information about the Genuine Microsoft label go to http www microsoft com en us howtotell Hardware aspx The following figure shows the location of the Genuine Microsoft label on the computer base cover Features This topic provides information about the computer features Microprocessor To view the microprocessor information of your computer do the following For Windows 8 1 Go to the desktop sc...

Страница 29: ...n models with wireless WAN Integrated Bluetooth Integrated wireless LAN Integrated wireless WAN on some models NFC on some models Security feature Fingerprint reader Specifications Size Wide Quad High Definition WQHD models with the touch feature Width 331 mm 13 03 inches Depth 227 1 mm 8 94 inches Height 13 9 mm to 20 15 mm 0 55 inch to 0 79 inch WQHD models without the touch feature Width 331 mm...

Страница 30: ...g 8 to 95 at wet bulb 23 73 Storage 5 to 95 at wet bulb 27 81 If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Attention Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer The strong magnetic fields generated by electrical appliances can damage the monitor and...

Страница 31: ...ion Client Security Solution Enhanced Security Communications Utility Web Conferencing Fingerprint Manager Pro Fingerprint Reader Lenovo QuickCast Lenovo QuickCast Lenovo QuickControl Lenovo QuickControl Lenovo Solution Center System Health and Diagnostics Mobile Broadband Connect 3G Mobile Broadband Password Manager Password Vault Power Manager Power Controls Recovery Media Factory Recovery Disks...

Страница 32: ... System and Security Lenovo Power Controls Recovery Media System and Security Lenovo Factory Recovery Disks Rescue and Recovery System and Security Lenovo Enhanced Backup and Restore System Update System and Security Lenovo Update and Drivers Accessing Lenovo programs on the Windows 8 1 operating system If your computer is preinstalled with the Windows 8 1 operating system to access Lenovo program...

Страница 33: ...Center Plus Windows 7 The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo such as alerts on system updates and alerts on conditions that require your attention Mobile Broadband Connect Windows 7 The Mobile Broadband Connect program enables you to connect the computer to the mobile broadband network through a supported wireless WAN card ...

Страница 34: ...s and uniform resource locators URLs between two devices Lenovo QuickControl Windows 7 and Windows 8 1 The Lenovo QuickControl program enables you to control your computer remotely through your smartphone such as controlling the pointer changing projection settings and managing foreground applications and windows Lenovo Solution Center Windows 7 and Windows 8 1 The Lenovo Solution Center program e...

Страница 35: ...offers To register your computer with Lenovo do one of the following Go to http www lenovo com register and follow the instructions on the screen to register your computer Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 8 1 Open the Lenovo Support program click Registration and then follow the instructions on the screen to re...

Страница 36: ...g system To learn more about using the wireless features of your computer refer to Wireless connections on page 39 To travel more confidently be sure to check the tips in Traveling with your computer on page 53 Tap the wireless icon in the Function mode to enable or disable the wireless features For more information on how to display the Function mode see Adaptive Keys overview on page 25 How do I...

Страница 37: ...ponding on page 113 Power problems on page 124 Using the multi touch screen This topic provides instructions on how to use the multi touch screen that is available on some models Common touch gestures and mouse actions The following table lists some common touch gestures and the corresponding mouse actions that is applicable to the Windows 7 operating system and Windows 8 1 operating system Note Y...

Страница 38: ...e fingers on an item and then rotate your fingers supported only on some models If the application supports rotation click the rotation icon To open a menu with multiple options Tap and hold Double click Touch gestures and mouse actions for Windows 8 1 operating systems The following table lists some touch gestures and the corresponding mouse actions supported by the Windows 8 1 operating systems ...

Страница 39: ...and out on the left edge Move the pointer to the top left corner of the screen and then move the pointer downward along the left edge To make a selection click the desired application To view all applications on the Start screen Swipe up to the top edge Tap the downward arrow located near the bottom left corner of the Start screen Click the downward arrow located near the bottom left corner of the...

Страница 40: ... panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objects for input on the screen Regularly calibrate the accuracy of the finger input to avoid a discrepancy Tips on cleaning the multi touch screen Turn off the computer before cleaning t...

Страница 41: ...ay flat mode If you launch an application that the Adaptive Keyboard recognizes the Adaptive Keys change automatically to the appropriate modes for using that application You also can cycle through the available modes by tapping the Fn key The following illustration shows the location of the Fn key 1 You can customize the order in which the modes are displayed and which modes are available when yo...

Страница 42: ...t change the Adaptive Keys to the Web browser mode do the following 1 Tap the settings icon in the Function mode The Adaptive Keyboard Settings window opens 2 Click Mode Settings Advanced Settings Auto Change Applications and then move the pointer over the auto change application associated with the Web browser mode The following illustration shows the icons displayed in the Web browser mode For m...

Страница 43: ...ay flat mode do the following 1 Tap the settings icon in the Function mode Adaptive Keyboard Settings window opens 2 Click Mode Settings Advanced Settings LayFlat mode and then follow the instructions on the screen The following illustration shows the icons displayed in the Lay flat mode For more information see Functions of the Adaptive Keys on page 27 Functions of the Adaptive Keys This topic in...

Страница 44: ...e lowest brightness not full black when you tap and hold the icon for about two seconds When the computer display is set to the lowest brightness the red low brightness indicator turns on Brightens the computer display Microphone controls Decreases volume of microphone input Mutes microphone input When the microphones are muted the red microphone mute indicator turns on Increases volume of microph...

Страница 45: ...age 93 Note On the Windows 7 operating system when the wireless features are disabled the red wireless off indicator turns on To enable the wireless features tap the icon again For more information see Wireless connections on page 39 Switches the display output location between the computer display and an external monitor by tapping the icon and selecting one of the following options Computer disp...

Страница 46: ...er Opens the Voice Recognition screen when you tap and hold the icon for about two seconds For more information see the Voice Recognition screen To use voice commands refer to the Setup Guide poster that comes with your computer Enables or disables the camera gestures function when you tap the icon You can use camera gestures to perform some tasks using simple hand gestures instead of using the ke...

Страница 47: ...or three minutes 0 brightness when a presence or an activity not detected for 10 minutes To wake up the Adaptive Keys do one of the following Tap any of the Adaptive Keys Press any key on the keyboard Use the TrackPoint pointing stick or the trackpad Use the mouse if available Setting the Adaptive Keys You can do the following to customize the Adaptive Keys settings Modify the order in which the A...

Страница 48: ...ons For more information refer to the help information system of the Windows operating system Using the ThinkPad pointing device The ThinkPad pointing device consists of a pointing stick 1 on the keyboard and the trackpad 2 The whole trackpad is an active area sensitive to finger movement The left click zones 3 and right click zones 5 work as the left and right mouse buttons on a conventional mous...

Страница 49: ...g device do the following 1 Go to Control Panel 2 Click Hardware and Sound Mouse ThinkPad 3 Follow the instructions on the screen Replacing the cap The cap 1 on the top of the TrackPoint pointing stick is removable After you use the cap for a period of time you can replace the cap with a new one Note The TrackPoint cap used in your computer has grooves a as shown in the following illustration Ensu...

Страница 50: ... do the following 1 Start the Power Manager program 2 Click the Global Power Settings tab 3 For Low battery alarm or Critically low battery alarm set the percentage of the power level and set the action Note If your computer enters sleep or hibernation mode when the battery is low but the alarm message has not yet been displayed the message will be displayed when the computer resumes To resume nor...

Страница 51: ...computer does not start recharging the battery if the remaining power is greater than 95 Maximizing the battery life To maximize the life of the battery do the following Use the battery until the charge is completely depleted Recharge the battery completely before using it You can see whether the battery is fully charged from the battery status icon in the Windows notification area Always use powe...

Страница 52: ...ation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled by default If you put your computer into hibernation mode with the wake up function enabled the computer consumes a small amount of power To enable the wake up function do the following 1 Go to Control Panel and click System and Security 2 Click Administrative Tools 3 Click Task S...

Страница 53: ... small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Store it in a cool dry place Keep it away from children The battery pack is a consumable supply If your battery begins to discharge too quickly rep...

Страница 54: ...y s safety standards Connecting to the network Your computer has one or more network cards that enable you to connect your computer to the Internet or other network connections Ethernet connections You can connect your computer to a local network or a broadband connection by using the built in Ethernet feature of the computer DANGER To avoid the risk of electrical shock do not connect the telephon...

Страница 55: ...n utility to help you establish wireless connections and monitor the connection status This enables you to stay connected to your network while you are at the office in a meeting room or at home with no need for a wired connection To establish a wireless LAN connection do the following For Windows 8 1 1 Tap the wireless icon in the Function mode to enable the wireless features For more information...

Страница 56: ...he wireless LAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is For the Windows 7 operating system you also can check the Access Connections gauge the Access Connections status icon or the Access Connections wireless status icon in the Windows notification area Access Connections gauge status ...

Страница 57: ...s WAN feature To achieve the best connection use the following guidelines Keep your computer away from your body Place your computer on a flat surface and open your computer lid to an angle of slightly more than 90 degrees Place your computer away from concrete or brick walls that might dampen cellular signals Best reception will be available near windows and other locations where cellular phone r...

Страница 58: ...he instructions on the screen Note If you use the wireless feature the 802 11 standards of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded For more information refer to the Windows help information system and the Bluetooth help information system Using the NFC connection NFC is a high freque...

Страница 59: ...rnal monitor You can set any resolution for either the computer display or the external monitor When you use both at the same time the resolution of both is the same If you set a higher resolution for the computer display you can see only part of the screen at a time You can see other parts by moving the image with the TrackPoint pointing device or another pointing device In the Display Settings w...

Страница 60: ...d Settings and then select the Color Management tab 3 Click Color Management and then select the Advanced tab 4 Change the color settings as you desired and then click Close Considerations for connecting an external monitor When installing an operating system you must install the display driver for your monitor that is provided with the computer and the monitor INF file that is provided with the e...

Страница 61: ...top function without changing any settings If the function does not work refer to the following topic on how to enable the Duplicate or Extend desktop function Enabling the Duplicate or Extend desktop function To enable the Duplicate or Extend desktop function do the following 1 Connect the external monitor to your computer and then connect the monitor to an electrical outlet 2 Turn on the externa...

Страница 62: ...nnectors on your computer or ThinkPad OneLink Dock Table 5 Audio feature list Connector Headset with a 3 5 mm 0 14 inch 4 pole plug Conventional headphones Conventional microphone Combo audio connector on the computer Headphone and microphone functions supported Headphone function supported Not supported Combo audio connector on the supported ThinkPad OneLink Dock Headphone and microphone function...

Страница 63: ...re information see the help information system of the program Click Lenovo Settings from the Start screen Then click Camera Follow the instructions on the screen to configure the camera settings as desired For Windows 7 Start the Communications Utility program and configure the camera settings as desired Using camera gestures Camera gestures provide a new way of interacting with your computer You ...

Страница 64: ...pen your hand and then raise it in front of the camera Enable hand tracking When the hand tracking function is enabled you can control the pointer by moving your hand PDF or ebooks Picture viewers PowerPoint available only in full screen mode For more information on how to use camera gestures do the following Refer to the instructions on the Camera Gestures settings screen To access the Camera Ges...

Страница 65: ...y turn off the camera if no gesture is detected To configure the camera gestures settings right click the camera gestures icon in the Windows notification area and then follow the instructions on the screen to configure the settings as you desired Chapter 2 Using your computer 49 ...

Страница 66: ...50 User Guide ...

Страница 67: ...st information and technology to our customers with disabilities Refer to our accessibility information which outlines our efforts in this area See Accessibility information on page 52 Ergonomic information Working in the virtual office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer...

Страница 68: ...are specialist for advice Comfort Observe the following guidelines to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 51 and practice active sitting to avoid discomfort associated with your working postures Making minor voluntar...

Страница 69: ...DF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local solid state drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Traveling with your computer This topic provides information to help you work with your computer when you are traveling Travel tips Use the following travel tips to travel more confidently and efficien...

Страница 70: ...hernet cable A quality carrying case that provides adequate cushion and protection External storage device If you are traveling to another country you might want to consider an ac power adapter for the country to which you are traveling To purchase travel accessories go to http www lenovo com accessories 54 User Guide ...

Страница 71: ... mode Note If a Windows password has been set you will be prompted to enter it Typing passwords When this icon is displayed type a power on password or a supervisor password When this icon is displayed type a user hard disk password To type a master hard disk password press F1 When the icon changes to type the master hard disk password Note To return to the icon press F1 again Power on password Yo...

Страница 72: ...ve the password canceled Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setu...

Страница 73: ...wing a In the Enter Current Password field type the current supervisor password and press Enter b In the Enter New Password field type the new supervisor password and press Enter then retype the password in the Confirm New Password field and press Enter To remove a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b Leave the Enter...

Страница 74: ...sword in the Enter New Password field and press Enter b In the Confirm New Password field retype the password you just entered and press Enter If you select User Master do the following a First set a user hard disk password When a message window prompts you to set the user hard disk password press Enter to continue Type your new user hard disk password in the Enter New Password field and press Ent...

Страница 75: ...minimum length of a hard disk password through the Security menu If you set a hard disk password of over seven characters the solid state drive can be used only with a computer that can recognize a hard disk password of over seven characters If you then install the solid state drive in a computer that cannot recognize a hard disk password that contains more than seven characters you cannot access ...

Страница 76: ...System and Security BitLocker Drive Encryption For more information about Windows BitLocker Drive Encryption see the help information system of the Windows operating system or search for Microsoft Windows BitLocker Drive Encryption Step by Step Guide on the Microsoft Web site Encryption solid state drive Some models contain the Encryption solid state drive This feature helps to protect your comput...

Страница 77: ...our beeps each or you will see error message 0176 or 0192 If the security chip is inactive or disabled the Clear Security Chip option will not be displayed When you clear the security chip turn off your computer and then turn it on again after you set the security chip to Active Otherwise the Clear Security Chip option is not displayed Using the fingerprint reader Depending on the model your compu...

Страница 78: ...our finger over the fingerprint reader do the following 1 Placethe top joint of your fingeron the sensor 2 Apply light pressure and swipe your finger toward youacross the reader in one smooth motion Do not lift your finger when you are swiping it 62 User Guide ...

Страница 79: ...take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the solid state drive You must take your computer to a Lenovo authorized servicer or a marketing representative to have the solid state drive replaced Proof of purchase is required and a fee will ...

Страница 80: ...or authenticate it Your finger is wrinkled Your finger is rough dry or injured Your finger is dry Your finger is stained with dirt mud or oil The surface of your finger is different from when you enrolled your fingerprint Your finger is wet A finger is used that has not been enrolled To improve the situation try the following Clean or wipe your hands to remove any excess dirt or moisture from the ...

Страница 81: ...ryptographic Key and Erasing the Solid State Drive tool If an Encryption solid state drive is supported and installed in your computer you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key The data encrypted with the old key is not physically erased but remains on the drive however it cannot be decrypted without the old key This feature also is ava...

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Страница 83: ...r Paragon Backup Recovery 10 Suite or later Paragon Backup Recovery 10 Home or later Creating and using recovery media You can use recovery media to restore the solid state drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery...

Страница 84: ...s you must use the Microsoft Office CD These discs are provided only with computers preinstalled with Microsoft Office Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your solid state drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the...

Страница 85: ...ive from a Rescue and Recovery backup even if you cannot start the Windows operating system Restore your solid state drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your solid state drive to the factory default settings If you have multiple partitions on your solid state drive you have the option to restore the factory default...

Страница 86: ...ams Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a di...

Страница 87: ... various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods In the subfolder for the device look for a text file a file with the extension txt The text file contains information on how to reinstall that device driver If the subfolder for the device contains a file of setup information a fi...

Страница 88: ...ded that you create recovery media as early as possible For more information see Creating and using recovery media on page 73 Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer without losing your personal files or changing your settings Attention If you refresh your computer the programs tha...

Страница 89: ...u to recover or repair the operating system even if the Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen Note Ensure that your computer is connected to ac power during the recovery process Creating and using recovery...

Страница 90: ...ter do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if you cannot start the Windows recovery image on your computer use recovery media to ...

Страница 91: ...ircuit boards by the edges Never touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package that contains the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body When possible remove the st...

Страница 92: ...onnections your computer might require a micro SIM card to establish wireless WAN connections Depending on the country or region of delivery you might need to purchase a micro SIM card or a micro SIM card is part of the shipping contents that come with your computer To install or replace the micro SIM card do the following 1 Disable the built in battery See Disabling the built in battery on page 7...

Страница 93: ...the ac power adapter and all cables Replacing the base cover Before you start print these instructions Note Depending on the model your computer might look slightly different from the illustrations in this topic To replace the base cover do the following 1 Disable the built in battery See Disabling the built in battery on page 75 2 Close the computer display and turn the computer over Chapter 6 Re...

Страница 94: ...puter over again Connect the ac power adapter and all cables Replacing the solid state drive Before you start print these instructions Note Depending on the model your computer might look slightly different from the illustrations in this topic Attention The solid state drive is very sensitive Incorrect handling can cause damage and permanent loss of data Observe the following guidelines 78 User Gu...

Страница 95: ...touch the connector Before removing the solid state drive make a backup copy of all the information on it and then turn off the computer Never remove the solid state drive while the computer is operating in sleep mode or in hibernation mode To replace the solid state drive do the following 1 Disable the built in battery See Disabling the built in battery on page 75 2 Close the computer display and...

Страница 96: ...u start print these instructions Note Depending on the model your computer might look slightly different from the illustrations in this topic DANGER During electrical storms do not connect the cable to or disconnect it from the telephone outlet on the wall DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening t...

Страница 97: ...abling the built in battery on page 75 2 Close the computer display and turn the computer over 3 Remove the base cover See Replacing the base cover on page 77 4 If a tool is provided with the new card to help you disconnect cables use the tool to disconnect the cables from the old card If no such a tool is provided hold the cable connector with your fingers and gently disconnect each cable from th...

Страница 98: ...of the slot 7 Align the notched edge of the new wireless LAN card with the key in the slot Then carefully insert the card into the slot at an angle of about 20 degrees 8 Install the screw to secure the new wireless LAN card in place 82 User Guide ...

Страница 99: ...t from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing the wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the card Some computers might come with a wireless WAN card ...

Страница 100: ... disconnect the cables from the old card If no such a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the old card b Remove the screw that secures the wireless WAN card c Carefully remove the wireless WAN card out of the slot 84 User Guide ...

Страница 101: ...ll the screw to secure the card in place 7 Connect the antenna cables to the new wireless WAN card Ensure that you connect the orange cable to the main connector on the card and the blue cable to the auxiliary connector on the card 8 Reinstall the base cover 9 Turn the computer over again Connect the ac power adapter and all cables Chapter 6 Replacing devices 85 ...

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Страница 103: ... go to http www lenovo com essentials ThinkPad docks Your computer supports the following two types of docks ThinkPad OneLink Dock ThinkPad OneLink Pro Dock You can attach your computer to a series of ThinkPad OneLink Dock and ThinkPad OneLink Pro Dock to expand working capability This topic introduces the locations of controls and connectors on ThinkPad OneLink Dock and ThinkPad OneLink Pro Dock ...

Страница 104: ...lways on USB connector By default the Always on USB connector enables you to charge some mobile digital devices and smartphones no matter when your computer is in sleep mode hibernation mode or is off For more information refer to the documentation that comes with the dock 4 Combo audio connector Used to connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug 5 Power indicator The ...

Страница 105: ...rnet LAN The indicators on this connector have the same function as the ones on the computer 3 HDMI connector Used to connect a digital audio device or video monitor that is compatible with HDMI 4 Power connector Used to connect the ac power adapter 5 Lenovo OneLink connector Connect the Lenovo OneLink connector to the computer Chapter 7 Enhancing your computer 89 ...

Страница 106: ... computer The Ethernet connector supports PXE boot on your computer For more information about PXE boot see Preboot eXecution Environment on page 105 4 DisplayPort connector Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector 5 Power connector Used to connect the ac power adapter 6 DVI connector Used to connect a monitor that supports ...

Страница 107: ...am on page 93 3 Select Startup UEFI Legacy Boot Then do one of the following To install the Windows 7 32 bit operating system select Legacy Only or Both To install the Windows 7 64 bit operating system in Legacy mode select Legacy Only To install the Windows 7 64 bit operating system in UEFI mode select UEFI Only 4 Press F10 A Setup Confirmation window is displayed Click Yes to save the configurat...

Страница 108: ...Yes to save the configuration and exit the ThinkPad Setup program 5 Connect the drive that contains the Windows 8 1 operating system installation program to the computer and restart the computer 6 Install the Windows 8 1 fix modules Go to the Microsoft Knowledge Base home page at http support microsoft com Type the number of the fix module in the search field then click Search 7 Install the regist...

Страница 109: ...ing the BIOS To configure the BIOS of your computer do the following 1 Restart the computer When the ThinkPad logo is displayed press F1 to start the ThinkPad Setup program Note If you are required to enter the supervisor password enter the correct password You also can press Enter to skip the password prompt and start the ThinkPad Setup program If you do not enter the password you cannot change t...

Страница 110: ...configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 7 Config menu items Menu item Submenu item Value Comments Wake On LAN Disabled AC only AC and Battery Enable the computer to power on when the Ethernet controller receives a magic packet a special network message If you select AC Only Wake on LAN function is enabled only when the...

Страница 111: ...d If you select Enabled external USB devices can be charged through USB connectors even when the system is in hibernation mode or is power off and in battery operation USB USB 3 0 Mode Disabled Enabled Auto Set the USB 3 0 controller mode for the ports shared between USB 2 0 and USB 3 0 controllers If you select Auto it enables you to connect and route appropriate USB 3 0 or USB 2 0 connectors If ...

Страница 112: ...ed Battery Optimized Always the lowest speed Disabled The highest speed and runtime is not supported Adaptive Thermal Management Scheme for AC Maximize Performance Balanced Scheme for Battery Maximize Performance Balanced Select a thermal management scheme to use Maximize Performance Reduce microprocessor throttling Balanced Balance sound temperature and performance Note Each scheme affects fan so...

Страница 113: ...nected to the computer Password Beep Disabled Enabled Enable this option to have a beep sound when the system is waiting for a power on hard disk or supervisor password Different beeps will sound when the entered password matches or does not match the configured password Beep and Alarm Keyboard Beep Enabled Disabled Enable or disable keyboard beep when unmanageable key combinations are pressed Int...

Страница 114: ...re in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 8 Security menu items Menu item Submenu item Value Comments Hardware Password Manager Disabled Enabled Manage your power on password supervisor password and your hard disk passwords Supervisor Password Disabled Enabled For more information see...

Страница 115: ...k passwords on page 57 Predesktop Authentication Disabled Enabled Enable or disable fingerprint authentication before the operating system is loaded Reader Priority External Internal Internal Only If External Internal is selected an external fingerprint reader is used if attached Otherwise an internal fingerprint reader is used If Internal Only is selected an internal fingerprint reader is used Se...

Страница 116: ... is visible but the security chip is not functional If you select Disabled the Security Chip option is hidden and the security chip is not functional Security Reporting Options This option is available when Security Chip is active It is used to enable or disable the following Security Reporting Options BIOS ROM String Reporting Windows 7 or UEFI ROM String Reporting Windows 8 1 BIOS text string CM...

Страница 117: ...n use the Ethernet LAN device Wireless LAN Disabled Enabled If you select Enabled you can use the Wireless LAN connection Wireless WAN Disabled Enabled If you select Enabled you can use the wireless WAN device Bluetooth Disabled Enabled If you select Enabled you can use Bluetooth devices USB Port Disabled Enabled If you select Enabled you can use the USB connectors Integrated Camera Disabled Enabl...

Страница 118: ...n Secure Boot Disabled Enabled Enable or disable the UEFI Secure Boot feature Select Enable to prevent unauthorized operating systems from running at boot time Select Disabled to allow any operating systems to run at boot time Platform Mode Setup Mode User Mode Specify the system operating mode Secure Boot Mode Standard Mode Custom Mode Specify the Secure Boot mode Reset to Setup Mode This option ...

Страница 119: ...hen you press the power button to turn on the computer Network Boot Select the boot device when the system wakes from LAN If Wake On LAN is enabled the network administrator can turn on all of the computers in a LAN remotely by use of network management software UEFI Legacy Boot Both UEFI Legacy Boot Priority UEFI First Legacy First UEFI Only Legacy Only CSM Support for UEFI Only Yes No Select sys...

Страница 120: ...ard the changes Save Changes Save the changes Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on The UEFI BIOS initializes the hardware components and loads the operating system and other programs You can update the UEFI BIOS by starting your computer from a flash update optical disc or a flash update program running in the Windows envir...

Страница 121: ...work and the LAN traffic is kept to a minimum It saves time and increases productivity Note If the computer is turned on through Wake on LAN the computer starts follow the Network Boot sequence Asset ID EEPROM The Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components It also includes a number of blank fields where you can record informat...

Страница 122: ...to make it as the top boot priority 4 Press F10 A Setup Confirmation window is displayed Click Yes to save the configuration and exit the ThinkPad Setup program Note You can press F9 to restore to the factory default settings Checking the requirements for flash updates A network administrator can update the programs on your computer from a management console if the following requirements are met T...

Страница 123: ...t it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed Schedule system restore operations to take a system snapshot periodically For more information about system restore see Chapter 5 Recovery overview on page 67 Update device drivers and UEFI BIOS when ne...

Страница 124: ...the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select the entry for your computer and then follow the instructions on the screen to download and install necessary software Getting the latest drivers using System Update The ...

Страница 125: ...e when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such applia...

Страница 126: ...n should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Cleaning the cover of your computer Occasionally clean your computer by doing the following 1 Prepare a mixture of a gentle kitchen use detergent The detergent must not contain abrasive powder or strong chemicals such as acid or alkaline Use five parts water to one part detergent 2 Ab...

Страница 127: ... the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Note Avoid spraying cleaner directly onto the keyboard 4 Wring out as much of the liquid as you can 5 Wipe ...

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Страница 129: ... to restore the solid state drive to the factory default state For more information see Performing backup and recovery operations on page 68 To run the Lenovo Solution Center program see Lenovo programs on page 14 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center program ...

Страница 130: ...d the ac power adapter if in use Although you might lose some data or work by turning off the computer immediately leaving the computer on might make your computer unusable 1 Carefully unplug the ac power adapter immediately 2 Turn off the computer immediately If the computer does not turn off reset the system by inserting one end of a needle or a straightened paper clip into the emergency reset h...

Страница 131: ...ate disk serviced Message 2110 Read error on SSD0 M 2 Solution The solid state disk is not working Have the solid state disk serviced Message 2200 Machine Type and Serial Number are invalid Solution Machine Type and Serial Number are invalid Have the computer serviced Message 2201 Machine UUID is invalid Solution Machine UUID is invalid Have the computer serviced Message Fan error Solution Cooling...

Страница 132: ...ly the cursor on the screen do the following If you have used partition software examine the partition on the solid state drive by using the software and recover the partition if required Use the recovery solutions to restore the system to the factory default state If the problem persists have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or...

Страница 133: ...next to the adapter name under Network adapters you might not be using the correct driver or the driver might have been disabled To update the driver right click the highlighted adapter 3 Click Update Driver Software and then follow the instructions on the screen The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex make sure that the switch por...

Страница 134: ...d Note Some models do not have a wireless WAN card Bluetooth problems Note Check your connection anytime and make sure that no other Bluetooth enabled device is searching for the device to which you want to connect Simultaneous searching is not allowed in the Bluetooth connection Problem Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the Bluet...

Страница 135: ... reconnect the external numeric keypad and the external keyboard Make sure that you have seated the connectors correctly If the problem persists make sure that the correct device driver is installed by doing the following 1 Open Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Select the Hardware tab In the Device Properties pane make su...

Страница 136: ...y If not click the Troubleshoot button and follow the instructions on the screen 9 Click the Color Management tab Check whether the color quality is correctly set and ensure that the other information also is correct If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and ensure that the device is working correctly...

Страница 137: ... Detect button 4 Click the icon for the desired monitor the Monitor 2 icon is for the external monitor 5 Click Advanced Settings 6 Click the Monitor tab 7 Select the correct screen refresh rate Problem Wrong characters are displayed on the screen Solution Did you follow the correct procedure when installing the operating system or program If you did have the external monitor serviced Problem The E...

Страница 138: ...edia Player Make sure that sound comes from speakers now 6 Then if you would like to switch to a headphone close the music program 7 Go to the Volume Mixer window Then select another device which is now the headphone 8 Play any sound via the music program Make sure that sound comes from a headphone attached directly to the system For more information refer to the help information system of Realtek...

Страница 139: ...h Problem The reader often fails to enroll or authenticate your fingerprint Solution If the surface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint free cloth For tips on how to maintain the fingerprint reader see Using the fingerprint reader on page 61 Battery and power problems This topic contains instructions on troubleshooting battery and power...

Страница 140: ...atus indicators on page 9 The power button is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damage and ensure that the power cable is firmly attached to the adapter brick and the computer 4 Verify the ac power sou...

Страница 141: ...esuming the computer from the sleep mode without attaching the external monitor or turning it on and the computer display remains blank tap the display mode icon in the Function mode to bring up the computer display Problem The computer does not return from sleep mode or the system status indicator illuminated ThinkPad logo blinks slowly and the computer does not work Solution If the system does n...

Страница 142: ...tion is designed to operate with your operating system Other applications run correctly on your computer The necessary device drivers are installed The application works when it is run on some other computer If an error message is displayed while you are using the application program refer to the manuals supplied with the application If the application still does not run correctly contact your pla...

Страница 143: ...Solution Make sure that The ThinkPad OneLink Dock is connected to power The computer is correctly connected to the ThinkPad OneLink Dock Chapter 10 Troubleshooting computer problems 127 ...

Страница 144: ...128 User Guide ...

Страница 145: ...r computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software programs were running at the time of the problem Ca...

Страница 146: ...ing information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device drivers and updates from the Lenovo Web site at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support Thi...

Страница 147: ...umbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety and Warranty Guide that comes with your...

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Страница 149: ...pecial Interest Group SIG It supports the following profiles Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V Remote Control Profile AVRCP Basic Imaging Profile BIP Basic Printing Profile BPP Dial Up Networking Profile DUN File Transfer Profile FTP Generic Access Profile GAP Generic A V Distribution Profile ...

Страница 150: ...etor of the building or responsible representatives of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference t...

Страница 151: ...rence to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving a...

Страница 152: ...ur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einh...

Страница 153: ...Klasse B Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Appendix A Regulatory Information 137 ...

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Страница 155: ...le to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Len...

Страница 156: ...e who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and r...

Страница 157: ... accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework avai...

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Страница 159: ...d electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Su...

Страница 160: ...Ukraine RoHS 144 User Guide ...

Страница 161: ...use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power Turn off the display After 10 minutes Put the computer into sleep After 20 minutes Advanced power settings Turn of...

Страница 162: ...nager window expand Network adapters 4 Right click your network adapter device and click Properties 5 Click the Power Management tab 6 Clear the Allow this device to wake the computer check box 7 Click OK 146 User Guide ...

Страница 163: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 164: ...trademark of Apple Inc registered in the U S and other countries Microsoft Windows PowerPoint Internet Explorer and BitLocker are trademarks of the Microsoft group of companies Mini DisplayPort mDP and DisplayPort are trademarks of the Video Electronics Standards Association The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC i...

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