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Troubleshooting Charts

Troubleshooting Charts

If your computer has an error, it typically displays a message or an
error code, or a beep sounds when you power it on. Go through the
charts and look for your problem. If you find the problem, go to the
page indicated and do the specified action.

Troubleshooting Chart

Page

Error codes or messages

110

No error codes or messages

115

Input problems

115

Suspend or hibernation problems

117

LCD problems

119

An indicator problem

119

Battery problems

120

CD-ROM drive problems

120

Infrared communication problems

121

A universal serial bus (USB) problem

122

PC Card problems

123

A printer problem

126

External monitor problems

126

Port replicator problems

128

Other option problems

130

Software problems

131

Other problems

132

Chapter 4. Solving Computer Problems

109

Title: C79EPMST CreationDate: 06/22/98 12:00:09

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Содержание ThinkPad 380

Страница 1: ...i Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 2: ...ranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes in the products or the programs described in this publication at any time Request...

Страница 3: ...d computer to meet both your technical requirements and your high expectations To help us continue to build products that address your mobile computing needs please take a moment to complete the ThinkPad Registration in the Setup Guide iii Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 4: ...ed or you may choose to have a secondary hard disk drive Large color LCD The large 13 3 inch TFT thin film transistor liquid crystal display provides clear and brilliant text and graphics Advanced CD ROM drive The advanced 24 10X data reading speed CD ROM drive augments the computer s multimedia capabilities Lithium ion battery pack The large capacity lithium ion battery pack extends the operating...

Страница 5: ...all a PC Card Installing a PC Card on page 61 Communication The 56 Kbps modem on a PC Card allows for efficient data and fax communication Your computer s infrared technology enables wireless point to point communication with other systems or devices equipped with an infrared port v Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 6: ...vi IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 7: ...33 ThinkPad Web Site or Bulletin Board 33 Replacing the Battery Pack 34 Chapter 2 Extending the Features of Your Computer 37 Customizing the TrackPoint 38 Increasing Memory 41 Installing the DIMM 42 Removing the DIMM 45 Upgrading the Hard Disk Drive 47 Attaching an External Mouse Keypad and Keyboard 52 Attaching an External Mouse or Numeric Keypad 52 Attaching an External Keyboard and Mouse 54 Dis...

Страница 8: ... CardWizard Consideration 106 Using a Second CardBus Card 106 Using an External Condenser Microphone 106 Using the NetMeeting Software 107 Troubleshooting Guide 108 Troubleshooting Charts 109 Error Codes or Messages 110 No Error Codes or Messages 115 Input Problems 115 Suspend or Hibernation Problems 117 LCD Problems 119 An Indicator Problem 119 Battery Problems 120 CD ROM Drive Problems 120 Infra...

Страница 9: ...Information 144 Electronic Support Services 144 Purchasing Additional Services 147 Enhanced PC Support Line 147 Client Support Line 147 Network and Server Support Line 148 Ordering Support Line Services 149 Warranty and Repair Services 150 Obtaining IBM Operating System Updates 151 Getting Update Diskettes 151 Ordering Publications 151 Appendix A Features and Specifications 153 Features 153 Specif...

Страница 10: ...Glossary 169 Index 173 x IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 11: ...locks Chapter 4 Solving Computer Problems describes what to do when you have a computer problem The chapter includes a troubleshooting guide and information on how to recover lost or damaged software Chapter 5 Getting Service describes various options of IBM s support and service Appendix A Features and Specifications describes the features and specifications associated with your computer includin...

Страница 12: ...t Windows 98 users OS 2 Information for IBM Operating System 2 OS 2 users WIN 95 Information for Microsoft Windows 95 users DOS Information for IBM DOS users WIN NT Information for Microsoft Windows NT users WIN 3 1 Information for Microsoft Windows 3 1 users xii IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 13: ...les as shown below when installing moving or opening the covers of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power cord from the outlet Attach the signal cables to receptacles Remove signal cables from receptacles Attach the power cord to an outlet Re...

Страница 14: ...immerse into water 2 heat to more than 100 C 212 F or 3 repair or disassemble Dispose of it as required by local ordinances or regulations CAUTION The fluorescent lamp in the liquid crystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose of it as required by local ordinances or regulations The LCD is made of glass and rough handling or dropping the comp...

Страница 15: ...is certified to conform to the requirements of EN60825 DANGER Do not open the CD ROM drive no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures other than those specified might result in hazardous radiation exposure Class 1 laser products are not considered to be hazardous The CD ROM drive has an internal Class 1 0 5 milliwatt aluminum ga...

Страница 16: ...xvi IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 17: ...ardware Features 2 System Status Indicators 7 Functions of Your Computer 9 Keyboard Functions 9 TrackPoint 9 Fn Key 12 Numeric Keypad 15 CD ROM Drive 16 ThinkPad Utility Programs 19 Easy Setup 19 ThinkPad Configuration Program 27 Online User s Guide 31 Backing Up Your System 32 ThinkPad Customization CD 32 Recovery CD 32 Diskette Factory 32 ConfigSafe 33 ThinkPad Web Site or Bulletin Board 33 Repl...

Страница 18: ...ifying the Hardware Features Identifying the Hardware Features Front View 1 2 3 4 5 8 9 5 6 7 16 17 15 14 19 10 18 11 12 13 2 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 19: ...ks only when the computer is powered on 9 The CD ROM drive in use indicator is on when data is read from a CD ROM in the CD ROM drive 1 The CD ROM drive reads data from a CD ROM 11 The stereo speakers along with the subwoofer 16 provide 3D three dimensional audio 12 The palm rest is where you rest the palms of your hands when using the keyboard 13 The TrackPoint is a built in pointing device that ...

Страница 20: ...Identifying the Hardware Features Rear View 1 2 3 4 5 8 9 6 7 16 17 15 14 10 12 13 11 4 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 21: ... 8 The power switch turns the computer on and off 9 The external input device connector is used to attach a mouse external keyboard or external numeric keypad to the computer 1 The power jack is where the AC Adapter cable is connected 11 The universal serial bus USB connector allows you to connect any device that conforms to the USB interface Many recent digital devices comply to this new standard...

Страница 22: ...y input Use the tip of a pen to press this switch 3 The memory slot accepts a dual inline memory module DIMM option 4 The expansion connectors allow you to connect the port replicator available as an option 5 The battery pack lock locks or releases the battery pack 6 The battery pack is a built in power source for the computer 7 The serial number S N identifies your computer 6 IBM ThinkPad 380Z Us...

Страница 23: ...the current status of your computer by their on or off states and colors green and orange Each indicator is identified with a symbol The following shows the location and the meaning of each icon 1 2 3 4 5 6 7 Chapter 1 Getting Familiar with Your Computer 7 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 24: ...4 Caps lock A Green Caps Lock mode is enabled All alphabetic characters A Z are entered in capital letters without the Shift key being pressed You enable or disable Caps Lock mode by pressing the Caps Lock key 5 Scroll lock Green Scroll Lock mode is enabled The Arrow keys can be used as screen scroll function keys The cursor cannot be moved with the Arrow keys Not all application programs support ...

Страница 25: ...keypad TrackPoint The keyboard contains a unique cursor pointing device called the TrackPoint Pointing selecting and dragging all become part of a single process you can perform without moving your fingers from their typing position You can set the following features by customizing the TrackPoint Press to Select Sensitivity For more information Customizing the TrackPoint on page 38 Chapter 1 Getti...

Страница 26: ...onal mouse and depends on the software you are using Stick Left click button Right click button If you are not familiar with using the TrackPoint these instructions will help you get started 1 Place your hands in the typing position and press gently with either index finger on the stick in the direction you want the cursor to move Pressing the stick away from you moves the cursor up the screen pre...

Страница 27: ... Select you can make the TrackPoint stick function the same as the left or right click button For more information Customizing the TrackPoint on page 38 Changing the Cap The cap 1 on the end of the TrackPoint stick is removable You can replace it with one of the spares shipped with your computer Chapter 1 Getting Familiar with Your Computer 11 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 28: ...Configuration program See ThinkPad Configuration Program on page 27 Click on the Accessibility button and click on Enable for Fn key lock You can also set up by typing PS2 FNS E at the command prompt After you enable the Fn key lock and press Fn once press one of the function keys The computer works the same as when you press Fn the function key If you press Fn twice after enabling the lock pressi...

Страница 29: ...r mode switching The processor speed changes as follows High Performance Automatic Customized Power Conservation Functions for Battery Power Standby mode The computer enters standby mode For more information about this mode Basic in the Online User s Guide Suspend mode The computer enters suspend mode For more information about this mode Basic in the Online User s Guide Hibernation mode The comput...

Страница 30: ...een expanded and normal mode if the size of your LCD image is smaller than that of the physical LCD When the computer is in suspend mode and you press the Fn key independently without any function key the computer returns to normal operation 14 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 31: ...ift and then press NumLk 0 1 2 3 4 5 6 7 8 9 NumLk 6 Y F8 F9 F10 Shift Alt Ctrl F11 F12 H N _ If the numeric keypad is enabled press and hold Shift to temporarily use the cursor and screen control keys NumLk Del Ins End Home PgDn PgUp 6 Y F8 F9 F10 Shift Alt Ctrl F11 F12 H N _ The functions of the numeric keypad are printed on the front of the keys The functions of the cursor and screen control ke...

Страница 32: ...g 1 Power on the computer 2 Press the CD ROM eject button on the side of the computer then pull out the CD ROM tray 3 Fit your CD on the center pivot Firmly press the CD down until you hear it click into place 4 Push the tray into the computer until it fully closes The way you access the data on the CD depends on what type of CD it is 16 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDa...

Страница 33: ...program that uses the CD 2 Press the CD ROM eject button then pull out the CD ROM tray 3 Lift the CD by its edge while pressing the pivot 4 Push the tray into the computer until it fully closes Chapter 1 Getting Familiar with Your Computer 17 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 34: ...remove dust or fingerprints wipe the CD with a dry cloth from the center to the outside of the disc Wiping the CD in a circular direction can cause loss of data Do not write on the surface Do not store or place the CD in direct sunlight Do not spill liquids on the CD Do not use benzene thinners or other cleaners to clean the CD Use a CD ROM cleaner kit Do not flex or bend the CD 18 IBM ThinkPad 38...

Страница 35: ...rt the system To start Easy Setup do as follows 1 Power off the computer and remove any diskette from the diskette drive 2 Press and hold F1 then power on the computer Hold F1 until the Easy Setup menu appears Date Time Password Easy Setup Start up Test Restart Config BIOS part number Date System unit serial number System board serial number Microprocessor nnnnnnnnnnnnnn nnnnnnnnnnn Pentium II Pro...

Страница 36: ...fig button displays the following Config submenu which provides information about the installed memory and system board Display Memory SystemBoard Exit Initialize Network Quick Boot The Memory button shows the amount of memory installed and available The System Board button provides information on the system board installed The Network button enables or disables the Wake on LAN and Flash over LAN ...

Страница 37: ...system BIOS does not configure such hardware resources as system interruptions memory windows and I O port ranges for all the devices in the system If you are going to use a non Plug and Play capable operating system disable this function so that the BIOS will configure hardware resources The Initialize button sets all device settings to their default values Clicking on the Date Time button displa...

Страница 38: ... operating system installed in your computer Clicking on the Password button displays the Password submenu which you can use to set the power on password hard disk password and supervisor password For more information Using Passwords on page 72 An open lock icon shows that a password has not been set yet Clicking on the Start up button displays the Start up submenu which you can use to change the ...

Страница 39: ...up in the Easy Setup menu The Startup submenu appears Note The Power On button sets the startup sequence when the power switch is set to ON The Network button sets the startup sequence when Wake on LAN is started Wake on LAN is typically used by LAN administrators in corporate networks to access your computer remotely This function can be used only with the ThinkPad Port Replicator with Advanced E...

Страница 40: ...ppears FDD 1 1 2 3 4 FDD 2 HDD Reset OK Cancel Network PCMCIA O I CD ROM The FDD 1 icon is the diskette drive in the computer If you have an additional diskette drive connected to a port replicator that drive becomes FDD 2 24 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 41: ...ke on LAN is enabled the network administrator can power on remote machines connected in a LAN using remote network management software Disable the function if your computer is not under system management of a network administrator For more information System Management in the Online User s Guide 3 Move the cursor to the Reset icon and click on it Chapter 1 Getting Familiar with Your Computer 25 T...

Страница 42: ...ant 4 or 16 and click on it then press Enter If you are using a network card other than a token ring card such as an Ethernet card you need not specify the RPL speed Press Esc to exit this menu 5 Repeat these steps for the other devices You can set up to four devices 6 Click on OK or press Enter to save the changes Pressing the Test button displays the Test submenu It is used to run diagnostic tes...

Страница 43: ...xternal monitor and set the power management mode This section describes how to start the ThinkPad Configuration program WIN 98 For Windows 98 To start the ThinkPad Configuration program for Windows 98 find the ThinkPad icon on the bottom right of the taskbar 1 then double click on the icon 1 You can also start the ThinkPad Configuration program as follows 1 Click on Start 2 Move the cursor to Pro...

Страница 44: ...operties window where you can make a device available or unavailable 4 The Show Allocated Resources View button displays the Allocated Resources View window where you can check the memory addresses and other allocation settings 5 The Help button displays online help 6 The Device buttons Click on the button of your choice from the window If the device is enabled the red indicator next to the button...

Страница 45: ...ons to set the system configuration 2 The Power Mode buttons Click on one of these buttons to set the power mode to High Performance mode Automatic mode or Customized mode 3 The Display Device buttons Click on one of these buttons to set the display output type to the LCD external monitor or both When making a presentation you can click on the presentation button to disable any system timers such ...

Страница 46: ...indow then set the options for that device from the window that appears If the device is enabled the red indicator next to the button is lit Otherwise it stays off 8 The Default button Click on this button to set the default values for each option and to cancel the changes you just made 9 The Status bar The device name and its status appears in the status bar when you place the cursor on a device ...

Страница 47: ...equently Asked Questions To start the Online User s Guide click on Start move the cursor to Programs and ThinkPad 380 then click on ThinkPad 380 User s Guide The Online User s Guide appears Go to the section you want and make a printout if necessary You can start the Online User s Guide from the ThinkPad Customization CD as follows 1 From the ThinkPad Customization Center main menu click on Online...

Страница 48: ...er operating systems such as Windows NT To use the ThinkPad Customization CD Using the ThinkPad Customization CD on page 135 Recovery CD If you accidentally erase your hard disk you can use the Recovery CD to restore the contents of the preinstalled hard disk to what it was at the time of purchase To use the Recovery CD Using the Recovery CD on page 137 Diskette Factory The Diskette Factory progra...

Страница 49: ... Although it might not make your new hardware or software work it will set your computer up and running again This application protects your data ThinkPad Web Site or Bulletin Board IBM supplies all of the latest hardware device drivers and system BIOS for your computer on the ThinkPad Web site http www ibm com thinkpad You can also use the IBM bulletin board service For more information about ele...

Страница 50: ... 380 380D 385D 380E 380ED or 385ED computer 2 You cannot use the battery pack with a non Intel Pentium II model of the ThinkPad 380XD or 385XD computer 3 You cannot use the ThinkPad 380 385 battery option part number 73H9793 for your computer You can replace the battery when the computer is in hibernation mode You cannot replace it when the computer is in suspend mode If you are using a PC Card ho...

Страница 51: ...ry pack lift the battery pack 4 from the computer 3 4 5 Install a fully charged spare battery pack as shown 5 sliding the battery pack lock toward the rear of the computer 6 6 5 Chapter 1 Getting Familiar with Your Computer 35 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 52: ...he battery pack lock downward 7 7 7 Turn the computer over again then power on your computer or open the LCD You have finished replacing the battery pack 36 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 53: ...ching an External Mouse Keypad and Keyboard 52 Attaching an External Mouse or Numeric Keypad 52 Attaching an External Keyboard and Mouse 54 Disabling the TrackPoint 56 Attaching an External Monitor 57 Installing a PC Card 61 Removing the PC Card 64 Installing the PC Card Modem 65 Using a Port Replicator 67 Enabling the CardBus Sockets for Windows 98 69 Copyright IBM Corp 1998 37 Title C79EPMST Cre...

Страница 54: ...roperties The TrackPoint Properties window appears You can set the following features in this window Press to Select Sensitivity Setting Press to Select If you enable Press to Select by putting a check mark in the Enable Press to Select box you can make the TrackPoint stick function the same as the left or right click button 38 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 9...

Страница 55: ...ick on one of the Press means radio buttons to select which button the stick will simulate either the left or the right button For example if you select Left Click you can start a program with the TrackPoint by putting the cursor on the program s icon and applying light pressure on the stick To adjust the pressing timing of the stick set Click Pace If you set the pace too slow you might notice uni...

Страница 56: ... and Press to Select Slide toward Firm Touch to increase the force needed to move the cursor and to activate Press to Select Slide toward Light Touch to decrease the force needed to move the cursor and to activate Press to Select 40 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 57: ...ot on the bottom of the computer Your computer memory capacity can be expanded up to 96 MB 32 MB base memory and a 64 MB DIMM option Your computer supports the 60 ns extended data output dynamic random access memory EDO DRAM card only It does not support the 70 ns EDO DRAM card or the synchronous dynamic random access memory SDRAM card The appropriate memory option can be purchased through your IB...

Страница 58: ...omputer then disconnect the AC Adapter and all cables from the computer 2 Close the LCD turn the computer over and then remove the battery pack 3 Loosen the screw on the memory slot cover then remove the cover 42 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 59: ...the side of the DIMM b With the notched end of the DIMM toward the right side of the socket insert the DIMM at an angle of approximately 20 into the socket then press it firmly 1 c Pivot the DIMM until it snaps into place 2 1 2 1 2 Notch Chapter 2 Extending the Features of Your Computer 43 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 60: ...e following See the next page for how to calculate the total memory size 6496 KB OK You have finished installing the DIMM Reconnect all cables 1 For the following status turn off the computer and go to page 42 to reinstall the DIMM and do the memory test with Easy Setup see page 26 If a 2 1 error code appears under the memory count 48576 KB OK 2 1 If the total memory size is not the same as the va...

Страница 61: ... KB by adding the DIMM memory size to the base memory size 32192 KB For example if you installed a 32 MB DIMM into your computer with 32 MB base memory you should have about 64 MB Your computer might display memory size in kilobytes For example 64 MB 64960 KB Note 576 KB is reserved by the system Removing the DIMM 1 Power off the computer and disconnect the AC Adapter and all cables from the compu...

Страница 62: ...DIMM Be sure to save the DIMM for future use 6 Replace the memory slot cover then tighten the screw 7 Replace the battery pack 8 Turn the computer over again then connect the AC Adapter and all the cables you disconnected 46 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 63: ...the Battery Pack on page 34 Replace the hard disk drive only if you upgrade it or have it repaired You should not replace it often Handling a Hard Disk Drive Do not drop or apply any shock Do not apply pressure to the cover Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make ...

Страница 64: ... computer on its right side and remove the coin screw by rotating it counterclockwise with a coin 4 Open the hard disk drive bay cover using a coin 1 then remove the cover 2 1 2 48 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 65: ...ing the hard disk drive into the bay The connector is sensitive and it might get damaged If the hard disk drive that you will be installing has a spacer on it remove the spacer using something like a small screwdriver Spacer Chapter 2 Extending the Features of Your Computer 49 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 66: ...h the strap side toward the bottom of the computer 4 4 7 Lay the strap down 5 align the guides of the cover with the guides on the computer then slide the cover onto the computer 6 6 5 50 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 67: ...Adapter to the computer then power on the computer You can replace the coin screw with a security screw to prevent the hard disk drive from being removed easily For more information Using the Security Screw on page 89 After removing the original hard disk drive store it in the carrying case that contained the replacement drive Chapter 2 Extending the Features of Your Computer 51 Title C79EPMST Cre...

Страница 68: ...oard to your computer Attaching an External Mouse or Numeric Keypad You can attach an external mouse or numeric keypad to the external input device connector on the rear of the computer If you want to attach the mouse attach it directly to the external input device connector as shown Mouse Numeric Keypad 52 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 69: ...g the TrackPoint on page 56 If you want to use both the external numeric keypad and mouse at the same time first connect the keypad cable to the computer then connect the mouse cable 1 to the connector at the rear of the keypad 1 You can remove the keypad cover and use it as a stand for the keypad Chapter 2 Extending the Features of Your Computer 53 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 70: ... work if it is connected directly to the computer s external input device connector See the Options by IBM Catalog supplied with your computer for details about the options When the external keyboard is attached the following keys are not available Numeric keypad on the computer keyboard External numeric keypad Instead use the numeric keypad on the external keyboard Mouse External Keyboard 54 IBM ...

Страница 71: ...tor of the keyboard mouse cable 1 2 Keyboard mouse cable Keyboard connector Using the IBM ThinkPad Space Saver Keyboard If you are using the IBM ThinkPad Space Saver Keyboard do not install the device driver supplied with the keyboard The device driver on the computer s utility diskette automatically enables or disables the TrackPoint when the power to the computer is turned on Chapter 2 Extending...

Страница 72: ...ctor A mouse connected to the USB connector To disable the TrackPoint 1 Start the ThinkPad Configuration program See ThinkPad Configuration Program on page 27 2 Click on the TrackPoint button 3 Click on Auto Disable for the TrackPoint This setting automatically disables the TrackPoint whenever a mouse is connected to the external input device connector If no external mouse is connected the TrackPo...

Страница 73: ...wer off the computer 2 Connect the external monitor to the external monitor connector at the rear of the computer then connect the monitor to an electrical outlet 3 Power on the monitor and the computer 4 Start the ThinkPad Configuration program See ThinkPad Configuration Program on page 27 5 Change the display output location by clicking on the LCD External Display button or the External Display ...

Страница 74: ...he display output location while a moving picture is being drawn for example while playing a movie or a game Stop the application before changing the display output location If you are attaching an external monitor that supports only VGA mode 640x480 resolution do not click on LCD External Display Doing so would cause the external monitor screen to be scrambled and output also not to be displayed ...

Страница 75: ...d when the computer resumes the LCD remains blank and output is not displayed This restriction does not depend on the resolution value When installing an operating system you must install the display driver supplied with the computer to use XGA mode Resolution Supported Color Depth 640x480 VGA 16 256 64K and 16M 800x600 SVGA 256 64K and 16M 1024x768 XGA 256 64K and 16M 1280x1024 SXGA virtual scree...

Страница 76: ...80 VGA 256 64K and 16M 60 Hz 75 Hz and 85 Hz 800x600 SVGA 256 64K and 16M 60 Hz 75 Hz and 85 Hz 1024x768 XGA 256 64K and 16M 60 Hz 75 Hz and 85 Hz 1280x1024 SXGA 256 60 Hz If you are using an old external monitor the resolution and refresh rate might be limited 60 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 77: ...d Type III CardBus Zoomed Video ZV 1 Find the notched edge 1 of the PC Card as shown 2 Insert the PC Card into the appropriate slot according to your PC Card type If you are using a PC Card with an XJACK connector insert it into the upper slot If you are using a Type I or Type II PC Card insert it into either the upper slot or the lower slot If you are using a Type III PC Card insert the card into...

Страница 78: ...3 Press the PC Card firmly into the connector until the eject button pops out Then pull the eject button out slightly 1 and fold it toward you 2 1 2 Eject button 62 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 79: ...iver Windows 98 starts PCMCIA Card Services Wizard to install it Follow the instructions on the screen For Windows NT Your computer has PC Card support software called CardWizard You can use the PC Card as soon as you insert the card into the computer The SystemSoft CardWizard window appears and informs you about the new card Chapter 2 Extending the Features of Your Computer 63 Title C79EPMST Crea...

Страница 80: ... eject button 1 for the PC Card you want to remove Then press the PC Card eject button 2 until the PC Card pops out 3 Remove the PC Card and store it safely for future use 1 2 Eject button For more information for using a PC Card Basic in the Online User s Guide The Stop option appears in gray when you are in CardSoft mode or when the card is already stopped 64 IBM ThinkPad 380Z User s Reference T...

Страница 81: ... do as follows 1 Insert the PC Card modem in a PC Card slot To configure the proper modem device driver follow the instructions on the screen You might need to install the modem device driver from a manufacturer s diskette See the documentation provided with the PC Card modem 2 Click on Start and move the cursor to Settings and Control Panel 3 Click on Control Panel then double click on Modem The ...

Страница 82: ...ect one end of the telephone cable to the PC Card modem 1 and the other end of the cable to a telephone outlet 2 2 1 You have completed setting up the PC Card modem For details on PC Card Support Software Basic in the Online User s Guide If your computer shares a single telephone cable with a telephone use the cable supplied with your computer 66 IBM ThinkPad 380Z User s Reference Title C79EPMST C...

Страница 83: ...ure See the user s guide shipped with the port replicator for how to dock or undock your computer You can also attach the ThinkPad 560 Port Replicator to your computer The port replicator works only with ac power You cannot use the port replicator with battery power from the computer Do not remove the AC Adapter while you are using the port replicator Removing it during use might cause the compute...

Страница 84: ...ress the Eject Request button of the port replicator suspend mode or Power off the computer and close the LCD Do not dock or undock when the computer is in hibernation mode For Windows NT You can dock or undock the computer only when the computer power is turned off Power off the computer and close the LCD If the power on indicator of the computer or the port replicator does not turn on press Fn 6...

Страница 85: ...2 Double click on System 3 Click on Device Manager and double click on PCMCIA socket If the CardBus sockets are not enabled you see two Texas Instruments PCI 1250 CardBus Controller lines with an exclamation mark under PCMCIA socket 4 Click on one of the lines Then click on the Remove button 5 Click on the other line Then click on the Remove button 6 Click on the Refresh button The CardBus sockets...

Страница 86: ...Using a Port Replicator 70 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 87: ...tering a Password 73 Setting a Password 74 Changing or Removing a Password 78 For a Power On Password or Hard Disk Drive Password 78 For a Supervisor Password 80 Removing a Power On Password with Supervisor Authority 82 Using the Personalization Editor 84 Entering Your Personal Data 84 Deleting the Personalization Window 87 Using Locks 88 Using the Security Screw 89 Copyright IBM Corp 1998 71 Titl...

Страница 88: ... you set a power on password another user can remove the hard disk drive in your computer and put it in a different computer to access your data If you set a hard disk drive password however another person cannot access the data on your hard disk without knowing the password A hard disk drive password provides the following security features You need to type the hard disk drive password at startup...

Страница 89: ...assword has priority over the hard disk drive password The hard disk is protected by the supervisor password so that unauthorized users cannot access data on the hard disk The system administrator can set the same supervisor password on many ThinkPad computers to make administration easier Other passwords Some Microsoft operating systems provide special Windows passwords Refer to that system user ...

Страница 90: ... three tries you must turn off the computer wait 5 seconds and then turn it on again and retry Setting a Password To set a password do the following 1 Start Easy Setup a Press and hold F1 then turn on the computer b Hold F1 until the Easy Setup menu appears 2 Click on Password in the Easy Setup menu The Password submenu appears Selecting this icon displays a submenu for setting the power on passwo...

Страница 91: ...eylock icon indicates that the password is not set You can type a maximum of seven random characters using a combination of letters A to Z and numbers 0 to 9 Uppercase and lowercase letters for example A and a are treated as the same character If you type a wrong character use the Backspace key to erase it and then type the correct one Chapter 3 Protecting Your Computer 75 Title C79EPMST CreationD...

Страница 92: ... verify it then press Enter again Your password is set The following window appears if you are setting the hard disk drive or the supervisor password reminding you to write down the password and keep it in a safe place 76 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 93: ...take your computer to an IBM reseller or an IBM marketing representative to have the hard disk or the system board replaced Proof of purchase is required and an additional charge might be required for the service Neither an IBM reseller nor IBM marketing representative can make the hard disk drive usable Chapter 3 Protecting Your Computer 77 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 94: ...Password 1 Power off the computer and wait at least 5 seconds then power on the computer The password prompt appears 2 Type your current password 3 Press the Spacebar To change the password go to step 4 To remove the password press Enter The following window appears and the system starts You have removed your password Skip the remaining steps 78 IBM ThinkPad 380Z User s Reference Title C79EPMST Cr...

Страница 95: ...cebar 5 Type the new password again to verify it then press Enter The following window appears and the system starts You have changed your password Write down the password and keep it in a safe place Chapter 3 Protecting Your Computer 79 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 96: ...p menu appears 3 Select Password on the menu 4 Select Supervisor To change the password go to setp 8 5 To remove the password enter the current password and press the Spacebar 6 Press Enter twice 7 Click on Exit then Restart The supervisor password has been removed Your computer restarts Skip the remaining steps 80 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 97: ...Using Passwords 8 Enter the current password and press the Spacebar 9 Type the new password then press Enter Chapter 3 Protecting Your Computer 81 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 98: ... place Removing a Power On Password with Supervisor Authority You can remove a power on password even if you don t know it if you know the supervisor password 1 Power on the computer by pressing F1 The password prompt appears 2 Enter the supervisor password The Easy Setup menu appears 3 Select Password on the menu 4 Select Power on on the menu 5 Type the supervisor password then press the Spacebar...

Страница 99: ...assword Confirmation window appears 7 Press Enter again 8 Click on Exit then select Restart Your computer restarts The power on password has been removed Chapter 3 Protecting Your Computer 83 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 100: ...used in your location or to deter theft Entering Your Personal Data A personalized password prompt window consists of two parts the personal data area 1 and the background bitmap area 2 ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad John Smith IBM Corporation 123 456 789 1234 56 Big Road New York If you find this computer please contact ...

Страница 101: ...ge 32 3 Insert the backup copy of the Utility Diskette for DOS Personalization into the diskette drive 4 Open the Personalization Editor a Click on Start b Move the cursor to Programs and ThinkPad then click on Personalization Editor The following window appears Help Exit Personalization Editor Personal Data Background Preview For this information to be displayed the power on password must already...

Страница 102: ...round Your bitmap size must be 160 by 100 pels To change the size select Image and then Attribute Specify a Width of 160 and a Height of 100 and set Unit to pels 8 Select File and Save As to save and name your drawing as a 16 color bitmap file on the backup copy of the Utility Diskette for DOS Personalization 9 Press Enter to return to the previous window 10 Shut down the system and power off the ...

Страница 103: ...you have not yet set it Click on Help for more information The information that you typed in will be displayed the next time you power on the computer Deleting the Personalization Window To delete the personalization window and revert to the default password prompt do the following 1 Power off the computer 2 Insert the backup copy of the Utility Diskette for DOS Personalization into the diskette d...

Страница 104: ... of the computer then secure the chain on the lock to a secure stationary object 1 You are responsible for evaluating selecting and implementing the locking devices and security features IBM makes no comments judgments or warranties about the function quality or performance of locking devices and security features 88 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 105: ... Power off the computer then disconnect the AC Adapter and all cables from the computer 2 Open the LCD then stand the computer on its right side and remove the screw with a coin 3 Install the security screw and tighten it with a 2 5 mm allen wrench 4 Turn the computer back to its original position Connect the AC Adapter then power on the computer Chapter 3 Protecting Your Computer 89 Title C79EPMS...

Страница 106: ...Using the Security Screw 90 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 107: ...uspend or Hibernation Problems 117 LCD Problems 119 An Indicator Problem 119 Battery Problems 120 CD ROM Drive Problems 120 Infrared Communication Problems 121 A Universal Serial Bus USB Problem 122 PC Card Problems 123 A Printer Problem 126 External Monitor Problems 126 Port Replicator Problems 128 Other Option Problems 130 Software Problems 131 Other Problems 132 Testing Your Computer 133 Recove...

Страница 108: ... screen from blanking 94 How can I set the infrared port 94 How can I set the serial connector 95 How can I switch the TrackPoint and mouse 96 How can I set the display resolution 96 How can I set the external monitor 97 How can I maximize battery life 98 How can I install the operation system 98 How can I use the Recovery CD 99 92 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 ...

Страница 109: ... on the taskbar then double click on the icon The ThinkPad Configuration program window appears T Display device rackPoint Serial port Infrared Note You can also open the ThinkPad Configuration program as follows 1 Click on Start 2 Move the cursor to Programs and ThinkPad then click on ThinkPad Configuration Chapter 4 Solving Computer Problems 93 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 110: ...use it again To enable your infrared port do as follows 1 Save your work and quit any program you are using 2 Start the ThinkPad Configuration program 3 Click on the Infrared button 4 Click on Enable A Warning might appear that the hardware resource is being used by another communication device 5 Click on Disable Device Another Warning window prompts you to restart your computer 6 Click on OK The ...

Страница 111: ...ppear that the hardware resource is being used by another communication device 5 Click on Disable Device Another Warning window prompts you to restart your computer 6 Click on OK The computer restarts Notes 1 If you check your serial connector and it is already enabled you can use it immediately without changing any settings 2 You can disable your computer s infrared port to free resources for ano...

Страница 112: ...or at the same time You can set any resolution for either the ThinkPad LCD or the external monitor When you use both at the same time the resolution of both is the same If you set a higher resolution for the ThinkPad LCD you can see only part of the screen at a time You can see other parts by moving the image with the TrackPoint or other pointing device You can change the display output type to th...

Страница 113: ...not detect it Do as follows 1 Double click on My Computer Control Panel and then Display The Display Properties window appears 2 Click on the Settings tab 3 Click on the Advanced button 4 Click on the Monitor tab 5 Make sure that Automatically detect Plug Play monitors is checked 6 If the option is checked and your monitor is still not recognized after you restart the computer click on the Change ...

Страница 114: ...er is plugged in and the battery LED is green 3 Repeat these steps three times Always use power management features such as power modes standby suspend and hibernation For more detailed information about power management features Basic in the Online User s Guide How can I load a different operating system on my computer Or Where can I get ThinkPad device drivers for this operating system See Advan...

Страница 115: ... the Diskette Factory on page 135 3 Make a DOS system diskette that has the DOS FDISK COM and FORMAT COM utilities and the CD ROM device driver for DOS How can I use the Recovery CD to reload my factory installed ThinkPad operating system and applications Using the Recovery CD on page 137 Chapter 4 Solving Computer Problems 99 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 116: ...spend mode and hibernation mode You can enter these modes as follows Fn F3 standby mode Fn F4 suspend mode Fn F12 hibernation mode The computer also enters suspend mode or hibernation mode from other triggers For example if you select Stand by in the Shut Down menu when you click on the Start button at the bottom left of the Windows 98 screen you can enter suspend mode Also you can set the system ...

Страница 117: ... System 3 Click on the Device Manager tab and double click on CD ROM 4 Click on the CD ROM drive name under the CD ROM then click on the Properties button 5 Click on the Settings tab and remove the check mark from the Auto insert notification check box in Options by clicking on it 6 Click on OK and restart the computer WIN NT For Windows NT For Windows NT 4 0 hibernation is not supported if the dr...

Страница 118: ...rp If you have formatted your drive using high performance file system HPFS and your system has more than 64 MB memory installed hibernation mode is not supported If the COM port does not work even though you have set it up correctly with the ThinkPad Configuration program do as follows 1 Open System Setup 2 Select Hardware Manager 3 Select a folder from the menu 4 Select Properties 5 In the defau...

Страница 119: ...river for OS 2 but you have one for DOS your PC Card might run in the VDM virtual DOS machine environment Refer to the Online User s Guide for setting the VDM and the sample configuration files on the PC Card Installation Diskette for OS 2 Windows 95 Windows 98 If the PC Card Installation Diskette did not come with the computer create it using the Diskette Factory program DOS For DOS If a memory s...

Страница 120: ...meter1 Parameter2 Parameter3 Following are available Parameter1 For the complete command syntax type PS2 Parameter 1 Power Management related 3 Select an item from the menu and follow the instructions on the screen to set the features You can also create a batch file like the one shown to match your operating environment The following sample batch file sets a longer battery operating time Echo Off...

Страница 121: ... 6 Click on the Alarm Action button You can set the alarm action in the next window Using a PC Card If you are communicating with a PC Card modem or inserting a PC Card in a PC Card slot do not enter your computer into suspend mode enter into hibernation mode or click on Stand by in the Shut Down Window window Note If you want to enter your computer into suspend mode first stop the PC Card in the ...

Страница 122: ...the following phrase REM by PC Card PCMCIA wizard Do not remove the rest of the line 6 Save the updated CONFIG SYS file 7 Reboot your system Using a Second CardBus Card If a CardBus Card is already configured in your computer you must set up a second CardBus Card manually by using the Device Manager To get to the Device Manager click on the System icon in the Control Panel Using an External Conden...

Страница 123: ...anging up a video phone call in NetMeeting you might see the following Windows exception error message An exception OE has occurred in VxD VWIN32 1 This message appears only when you are making a video phone call directly over the telephone line and after you use such data sharing tools as the whiteboard file transfer chat and application sharing If this error occurs shut down Windows and restart ...

Страница 124: ...ou can t solve the problem run the test and make sure the hardware and the device drivers are OK Testing Your Computer on page 133 3 Note the error code and have the computer serviced Chapter 5 If you accidentally lose or damage software in your computer Recover it by using either the ThinkPad Customization CD the Recovery CD or the Diskette Factory Recovering Lost or Damaged Software on page 135 ...

Страница 125: ...des or messages 110 No error codes or messages 115 Input problems 115 Suspend or hibernation problems 117 LCD problems 119 An indicator problem 119 Battery problems 120 CD ROM drive problems 120 Infrared communication problems 121 A universal serial bus USB problem 122 PC Card problems 123 A printer problem 126 External monitor problems 126 Port replicator problems 128 Other option problems 130 So...

Страница 126: ...the computer No Select the Reset icon 5 Is an operating system installed Yes Go to step 7 No Install the operating system in your computer 6 After you install the operating system power off the computer 7 Power on the computer If the same message appears have the computer serviced I99xxxxx except the above I999030x errors Have the computer serviced 158 supervisor password error The hard disk drive...

Страница 127: ... error Have the computer serviced 175 177 178 EEPROM error Have the computer serviced 183 invalid password error The password entered at the supervisor password prompt is invalid Check your supervisor password 184 invalid password error The password entered is invalid Power off the computer and wait at least 5 seconds then power it on again and type the correct password 185 startup sequence error ...

Страница 128: ...and power off all attached devices Power on the computer first then power on the attached devices If you still have a problem do the following If an external keyboard is connected do the following Power off the computer and disconnect the external keyboard then power on the computer Make sure that your keyboard operation is correct If it is have the external keyboard serviced Make sure that the ex...

Страница 129: ... by typing or clicking on or to set the values then click on OK When both the power on password and supervisor password are set do the following 1 Power on the computer The password prompt appears after the error code 2 Type the supervisor password not the power on password An error window appears 3 Click on OK or press Enter 4 Set the time and date in the next screen then press Enter The system r...

Страница 130: ...uter serviced An error prompt Power off the computer and start Easy Setup then select Test to test the computer If the test ends in an error note the error code and have the computer serviced You can start the operating system by pressing F1 instead and ignore the error The DOS full screen looks smaller 640 x 480 If you use a DOS application that supports only the 640x480 resolution VGA mode the s...

Страница 131: ...ure that The battery pack is installed correctly The AC Adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer power is on Turn on the power switch again for confirmation If these items are correct and the screen remains blank have the computer serviced The screen is blank and you hear a continuous beep or two or more beeps Have the compute...

Страница 132: ...rmal operation When the TrackPoint is pressed for a long time When the temperature changes The cursor does not work for a while after the settings in the TrackPoint Properties window have been changed This is a normal characteristic of the cursor Wait several seconds until the cursor returns to the normal state The mouse or pointing device does not work Make sure that the mouse or pointing device ...

Страница 133: ...k is charged The operating temperature is within the acceptable range Refer to Appendix A If these items are correct have the computer serviced Error 19 appears and the computer immediately powers off The battery pack power is getting low Connect the AC Adapter to the computer or replace the battery pack with a fully charged one The computer does not return from suspend mode or the suspend lamp st...

Страница 134: ...C Cards To enter hibernation mode stop the communication program and then remove the PC Card or turn off power on the PC Card slot using the Control Panel For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS the Windows NT default format you cannot use hibernation mode 1 Start the ThinkPad Configu...

Страница 135: ...nfigured correctly have the computer serviced The screen stays on even after you power off your computer Press the power shutdown switch with the tip of a pen and power off your computer then power it on again Missing discolored or bright dots appear on the screen every time you power on your computer This is not a problem It is an intrinsic characteristic of the TFT technology Your computer displ...

Страница 136: ... and charging of the battery pack three to six times If you still have a problem use a new battery pack The computer does not operate with a fully charged battery pack The over current protective function in the battery pack might be activated Power off the computer for 1 minute to reset this function then power it back on again CD ROM Drive Problems Problem Action The CD ROM does not work Make su...

Страница 137: ...her computer is compatible with that in yours You are not operating under direct sunlight The infrared port is not directly facing the other communicating port Communication might be impeded by the light from the computer s LCD To avoid this open the LCD to a wide angle The communication application running on your computer is the same as that running on the other computer Refer to the application...

Страница 138: ...you want to disable DMA for an audio device click on OK A Universal Serial Bus USB Problem Problem Cause and Action A device connected to the USB connector does not work 1 Make sure that the USB device is connected correctly 2 Open the Device Manager window and make sure that the USB device setup is correct and that computer resource assignment and device driver installation are correct Note To op...

Страница 139: ...application program If you are using a modem card check the COM number I O port address and IRQ level If you are using a network card check the I O port address IRQ level and memory window address To check the resources assigned to the PC Card click on PC Card Slots and the Allocated Resources tab in the ThinkPad Configuration program A system resource conflict occurred when a PC Card was used See...

Страница 140: ...ck mark in the Use flow control check box by clicking on it and make sure that Hardware RTS CTS is selected 10 Close the window by clicking on OK 11 Return to the Modem Properties window by clicking on OK 12 Click on Dialing Properties in the Modem Properties window and fill in all boxes Note Click on either Tone dialing or Pulse dialing Most telephones today use tone dialing 13 Click on OK 14 Cli...

Страница 141: ...ce Manager The System Properties window appears 4 Double click on PCMCIA Socket 5 Click on PCMCIA Card Services The PCMCIA Card Service Properties window appears 6 Click on Driver tab and then the Update Driver button The Update Device Driver Wizard window appears 7 Follow the instructions on the screen The PC Card is installed and configured but it does not work Modem card Make sure all settings ...

Страница 142: ...run the tests described in the printer manual If the tests show that the printer is OK have the computer serviced External Monitor Problems Problem Action The external monitor is blank Do the following 1 Connect the external monitor to another computer to make sure it works 2 Reconnect the external monitor to your computer 3 Start the ThinkPad Configuration program 4 Click on External Display or L...

Страница 143: ... type is selected by doing the following 1 Click on Start and move the cursor to Settings and Control Panel 2 Click on Control Panel and then double click on Display 3 Select the Settings tab in the Display Properties window 4 Click on the Advanced button 5 Click on the Monitor tab 6 Click on the Change button The Update Device Driver Wizard appears 7 Follow the instructions on the screen by selec...

Страница 144: ... the Advanced button in the Settings tab in the Display Properties window 2 Click on the Adapter tab 3 Select the correct refresh rate for your monitor If you are not sure select Optimal If the settings are correct run the tests described in the manual supplied with the external monitor If the tests show that the external monitor is OK have the computer serviced Wrong characters appear on the scre...

Страница 145: ...trol Panel Then click on Control Panel and double click on System 5 Click on the Device Manager tab and double click on System Device and PCI Bus 6 Click on the Settings tab and confirm that Use BIOS is selected If not click on USE BIOS 7 Click on IRQ Steering and confirm that check marks are added in the check boxes of Get Use table using ACPI BIOS Get IRQ table using US Specification table and G...

Страница 146: ...e sure that The option is designed for your computer The option was installed according to the instructions supplied with the option Other installed options or cables are not loose There is no I O address or interrupt level IRQ DMA channel conflict To see the system resource status start the ThinkPad Configuration program and click on the respective device buttons If the test program for the optio...

Страница 147: ...he following to make sure that the problem is not being caused by the application Your computer has the minimum required memory to run the application Refer to the manuals supplied with the application The application is designed to operate with your operating system Other applications run correctly on your computer The necessary device drivers are installed Advanced in the Online User s Guide The...

Страница 148: ...f with the power switch If the suspend lamp is on and you are working under battery power change the battery to a fully charged one or change your power source to ac power If you still have a problem press the power shutdown switch using the tip of a ballpoint pen The computer does not start from a diskette Make sure that the startup sequence in Easy Setup is set so that the computer boots from th...

Страница 149: ...Start up Test Restart Config BIOS part number Date System unit serial number System board serial number Microprocessor nnnnnnnnnnnnnn nnnnnnnnnnn Pentium II Processor nnnnnnn 12 31 98 UUID nnnnnnnn nnnn nnnn nnnn nnnnnnnnnnnn Trademark of Intel Corporation You will hear a short beep If you are not sure whether you heard a beep adjust the speaker volume Turn off the computer and try again If you st...

Страница 150: ...ial Audio Infrared USB 2 USB 1 CDROM DVD If you cannot go to the next menu have the computer serviced If an X appears to the left of a device with an error code below it make a note of the error code and have the computer serviced Do not touch the keyboard or the pointing device during the test 134 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 151: ...you want to make 5 Click on Build 6 Follow the instructions on the screen For detail on how to install software Advanced in the Online User s Guide 1 You can select more than one group by clicking while pressing Ctrl 2 The number of the diskettes required is shown beside the diskette group You do not need to use a blank diskette the Diskette Factory prompts you to reformat diskettes that are not b...

Страница 152: ...dates This page has all of the latest tools and links to the IBM Web site for system information service and support information and other information Online Library In case you do not have the Online User s Guide on your hard disk drive you always have a copy on your ThinkPad Customization CD Using the ThinkPad Customization CD This page contains an overview of ThinkPad Customization CD The Think...

Страница 153: ...rt the CD ROM into the CD ROM drive 4 Follow the instruction that appears on the screen 5 When the process is complete remove the Recovery CD Boot Diskette from the diskette drive 6 Press Restart Your computer restarts with the original preloaded software and hardware configuration This recovery program deletes all personal data and your customized configuration settings It resets your computer to...

Страница 154: ...Recovering Lost or Damaged Software 138 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 155: ...which service action is required and help the service representative provide quick and efficient service Use the record sheet on page 141 About Your Warranty During the warranty period you might be responsible for repair costs if the product damage was due to misuse accident modification unsuitable physical or operating environment or improper maintenance For full information on product warranties...

Страница 156: ... Diskette Drive Identification Numbers The serial number label is on the bottom of your computer Write down the machine Type and the serial number S N in the following box Serial number label IBM Product Name ThinkPad 380Z Machine Type 2635 Serial Number 140 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 157: ...em and its version number if available Application programs running at the time of the problem Problem symptom Describe the problem specifically Can the problem be reproduced Yes No If yes describe how it can be reproduced Windows 98 Version______ Windows 3 1 Version______ Windows 95 Version______ OS 2 Version______ Windows NT Version______ DOS Version______ Chapter 5 Getting Service 141 Title C79...

Страница 158: ...ice Help by Telephone You can get support and information by telephone during the limited warranty period at no additional charge through the IBM PC Support Line Experienced technical support representatives will be on hand to assist you in answering any questions you might have such as How to set up your computer How to install and set up your IBM options purchased directly from IBM or through an...

Страница 159: ...r location Support personnel first try to solve your problem over the phone If they are unsuccessful you can arrange for EasyServ service by calling the PC Support Line If possible you should use the original ThinkPad shipping materials that your computer came in for re sending it to IBM If the box is not available the courier will deliver a shipping carton and will return later to pick it up This...

Страница 160: ... Electronic Support Services If you have a modem you can access such public information services as the electronic bulletin boards and messaging areas electronic conferences and searchable databases available in several of the most popular online information services Bulletin boards and online services contain information on many topics such as PC user groups PC questions and answers OS 2 topics P...

Страница 161: ... your technical support questions If you link to our support home page you can search for technical tips download update drivers and find out about many other things You can visit the site at the following URL http www pc ibm com support To access the BBS call In the U S 1 919 517 0001 For Canada call the center closest to you 905 316 4255 Markham Ontario 514 938 3022 Montreal 416 492 1823 Toronto...

Страница 162: ...et your particular needs For example if you are a corporate ThinkPad user you might receive information on Microsoft Windows NT and remote connectivity You can also choose to receive proactive e mail alerting you to time saving hints and tips and such product specific updates as modem speed and BIOS files Interactive Web based forums are monitored around the clock by IBM specialists complementing ...

Страница 163: ...es technical support for the following Installing and configuring your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Assistance with the preloaded operating system Using selected application software and games Tuning performance such as memory management Installing device drivers remotely Setting up and using multimedia devices Identifying system problems...

Страница 164: ...also supports the many popular non IBM adapters and network interface cards This service includes technical support for the following Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non IBM network operating systems Interpreting documentation You can purchase this service for a single incident ...

Страница 165: ...ould like a Supported Products list For the Enhanced PC Support Line select document 11682 For the Network and Server Support Line select document 11683 In Canada Call 1 800 465 7999 or 1 800 465 3299 In other countries contact your IBM reseller or IBM marketing representative For more information on how to purchase the Support Line Services In the U S call 1 800 772 2227 In Canada call 1 800 465 ...

Страница 166: ...S refer to the EasyServ information under ThinkPad at the following Web site http www pc ibm com us infobrf For more information on warranty extensions In the U S call 1 888 426 4343 In Canada call 1 800 465 7999 In other countries contact your IBM reseller or IBM marketing representative 150 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 167: ...rom IBM Software Solutions Center 1 800 992 4777 for the U S and Canada An IBM authorized reseller or an IBM marketing representative Ordering Publications Additional publications are available for purchase from IBM For a list of publications available in your country In the U S and Puerto Rico call IBM PC Books at 1 800 426 7282 In Canada call 1 800 465 1234 In other countries contact your IBM au...

Страница 168: ...Obtaining IBM Operating System Updates 152 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 169: ...tandard 32 MB Maximum 96 MB Storage devices Customer upgradable 2 5 inch hard disk drive Display The color display uses TFT technology Up to 1024 by 768 resolution on the LCD Up to 1280 by 1024 resolution on the external monitor Brightness control Keyboard 84 key 85 key or 89 key TrackPoint Fn key function Copyright IBM Corp 1998 153 Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 170: ...ion 100 2 MB 3 5 inch unformatted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface Serial connector EIA RS232D Parallel connector Centronics External input device connector External monitor connector Expansion connector PC Card slots two Type I or Type II PC Cards or one Type III PC Card Headphone jack Microphone line in jack supports a dynamic microphone or a self battery powered condens...

Страница 171: ...35 C 50 to 95 F Nonoperating 5 to 43 C 41 to 109 F Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Maximum altitude 3048 m 10 000 ft in unpressurized conditions Maximum temperature at 3048 m 10 000 ft 31 3 C 88 F Heat output 56 W 191 BTUs hour maximum Electrical AC Adapter Sine wave input at 50 to 60 Hz The input rating of the AC Ada...

Страница 172: ...a Venezuela 13H5267 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China including Hong Kong Qatar Singapore United Kingdom 13H5270 Austria Belgium Bosnia Herzogovina Bulgaria Chile Croatia Czech Republic Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Italy Macedonia Netherlands Norway Po...

Страница 173: ...es Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 76H3518 Austria Belgium Bosnia Herzogovina Bulgaria Croatia Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Macao Macedonia Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Turkey Yugoslavia 76H3520 Denmark 76H3522 ...

Страница 174: ...IBM Power Cords 158 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 175: ... closer than 13 cm 5 in from any electrical appliance that generates a strong magnetic field such as a motor a magnet a TV a refrigerator or large audio speakers Do not hard mount your computer in a vehicle or anywhere that it is subject to strong vibration See Ruggedized Mobile Computers in this appendix for information on a more appropriate model for demanding applications Do not crush or drop t...

Страница 176: ...tery If your battery is brand new and you are charging it for the first time it might not become fully charged due to the characteristics of the chemicals in the cell To maximize performance ensure that all chemicals in the battery are fully activated by cycling the battery fully charge then fully discharge three times Also follow this procedure if you stored the battery for a few months Do not ch...

Страница 177: ...tandards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Note The example shown here is of someone in a traditional setting Even when not in such a setting you can ...

Страница 178: ...Handling Tips 162 IBM ThinkPad 380Z User s Reference Title C79EPMST CreationDate 06 22 98 12 00 09 ...

Страница 179: ... your reseller may require that the Machine on which it is installed be 1 the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Some of these transactions called Net Priced transactions may include additional parts and associated replacement parts that are provided on an exchange basis All removed parts become the property of ...

Страница 180: ... NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you Limitation of Liabili...

Страница 181: ...0 Readiness and Instructions A product is Year 2000 Ready if the product when used in accordance with its associated documentation is capable of correctly processing providing and receiving date data within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with the product properly exchange date data with it This IBM PC hardware pro...

Страница 182: ...ms are trademarks of the IBM Corporation in the United States or other countries or both Microsoft Windows Windows NT Windows 98 and the Windows 95 flag logo are trademarks or registered trademarks of Microsoft Corporation Intel Pentium and MMX are trademarks or registered trademarks of Intel Corporation in the U S and other countries Other company product and service names which may be denoted by...

Страница 183: ...iving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM...

Страница 184: ...9 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards A declaration of Conformity with the requirements of the Directive has been signed by IBM United K...

Страница 185: ...dia applications a form of graphics in an area of computer memory or storage that can be displayed as an image boot To prepare a computer system for operation by loading an operating system bps Bits per second In serial transmission the instantaneous bit speed with which a device or channel transmits a character bus A facility for transferring data between several devices located between two end p...

Страница 186: ... memory EGA Enhanced graphics adapter EIA Electronics Industries Association EIA 232D An EIA interface standard that defines the physical electronic and functional characteristics of an interface line that connects a communication device and associated workstation It uses a 25 pin connector and an unbalanced line voltage EMS Expanded memory specification FAQ Frequently asked questions fax 1 Facsim...

Страница 187: ...te at a time partial suspend mode A kind of standby mode that occurs if the computer has failed to enter suspend mode In this mode the console is locked if the power on password is set password A series of letters or numbers that you designate to restrict access to your computer PC Card A card that is based on the PC Card standard pel Picture element Personalization Editor A feature that helps you...

Страница 188: ...top all operations of the computer to reduce power drain and restrict access to the files SVGA Super VGA TFT Thin film transistor TrackPoint The built in pointing device of the ThinkPad computer TSRs Terminate and stay resident programs memory resident programs that are loaded into memory and stay there so you can conveniently access them whenever you need to USB Universal serial bus vertical expa...

Страница 189: ...e 147 color changing screen 20 COM port setting 102 CompuServe 145 ConfigSafe 33 configuration configuration continued program 27 setup 20 corrective service diskettes CSDs 151 CRT See external monitor cursor See TrackPoint cursor drift 10 customizing built in device 27 system 32 TrackPoint 38 D date setting 21 DIMM installing 42 removing 45 disabling numeric keypad keyboard 15 standby timer 94 Tr...

Страница 190: ...Fn key combination 13 14 function keys and Fn key 12 H handling tips 159 hard disk recovering contents 32 hard disk continued upgrading 47 hard disk drive password 72 changing 78 forgetting 77 removing 78 setting 74 hibernation mode entering 13 problem 117 restrictions with PC Card 34 using CD ROM drive with for Windows 95 101 with HPFS format for OS 2 102 with NTFS format for Windows NT 101 I IBM...

Страница 191: ...option problem 130 P password 72 changing 78 character setting 75 displaying prompt 73 entering 73 removing 78 setting 74 supervisor authority 82 PC Card installing 61 modem using 65 restrictions 65 setting for OS 2 103 problem 123 removing 64 restrictions 105 stopping 105 types 61 PC Card modem restrictions 65 setting for OS 2 103 PC Support Line 147 Personalization Editor deleting 87 setting 84 ...

Страница 192: ...connector problem 131 serial connector continued setting 95 Server Support Line 148 service for DOS or OS 2 151 getting 142 ServicePacks 151 setup 19 simple boot flag function 21 snapshots of system files 33 software problem 131 Space Saver Keyboard using 55 specifications 155 standby mode entering 13 startup optimizing 21 sequence setting 22 storage capacity increasing 47 supervisor password 73 c...

Страница 193: ...115 LCD problem 119 no error code or screen message 115 other option problem 130 other problem 132 PC Card problem 123 port replicator problem 128 printer problem 126 software problem 131 suspend problem 117 universal serial bus problem 122 U undocking port replicator 68 update diskettes getting 151 updating a configuration file 106 upgrading hard disk 47 USB camera enabling 101 connector consider...

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