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1. Gently wipe the display with a dry, soft, lint-free cloth. If you see a scratchlike mark on your display, it

might be a stain transferred from the keyboard when the cover was pressed from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and

water that does not contain impurities.

Note:

Avoid spraying cleaner directly onto the keyboard.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

Chapter 6

Preventing problems

Содержание ThinkPad 11e 3rd Gen

Страница 1: ...ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide ...

Страница 2: ...computer 15 Registering your computer 15 Frequently asked questions 15 Getting help about the Windows operating system 17 Special keys 17 Special buttons 18 Using the multi touch screen 19 Using the touch pad 22 ThinkPad Pen Pro 22 Using the ThinkPad Yoga 11e 3rd Gen in different modes 25 Rotating the computer display 25 Notebook mode 26 Stand mode 27 Tablet mode 28 Tent mode 29 Power management 3...

Страница 3: ...lems 99 Recovery overview for the Windows 10 operating system 100 Resetting your computer 100 Using advanced startup options 100 Recovering your operating system if Windows 10 fails to start 100 Creating and using a recovery USB drive 101 Chapter 9 Replacing devices 103 Static electricity prevention 103 Disabling the built in battery 103 Replacing the base cover assembly 104 Replacing the memory m...

Страница 4: ...ng information for Brazil 130 Battery recycling information for Taiwan 131 Battery recycling information for the European Union 131 Battery recycling information for the United States and Canada 131 Appendix C Restriction of Hazardous Substances Directive RoHS 133 European Union RoHS 133 Turkish RoHS 133 Ukraine RoHS 133 India RoHS 133 China RoHS 134 Appendix D ENERGY STAR model information 135 Ap...

Страница 5: ...yboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm ...

Страница 6: ...ee Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused To reduce these risk...

Страница 7: ...r creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter The computer product power cord or power adapter has been exposed to water The product has been dropped or damaged in a...

Страница 8: ...ave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all pow...

Страница 9: ...his is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult...

Страница 10: ...ther liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that the batteries be charged...

Страница 11: ... the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or charge the battery near flammable materials or in explosive environments Ventilation...

Страница 12: ... and configuration procedures Do not use your computer until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to ...

Страница 13: ...xcessive sound pressure levels If your Lenovo computer came with headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 c...

Страница 14: ...if necessary Similarly if a child notices damaged broken parts this should be reported to the teacher immediately so that the damaged parts can be replaced Film bag notice CAUTION Keep away from small children the thin film may cling to nose and mouth and prevent breathing Additional safety information Plastic bag notice DANGER Plastic bags can be dangerous Keep plastic bags away from babies and c...

Страница 15: ...portant product information on page 8 Computer features on page 10 Computer specifications on page 11 Operating environment on page 11 Lenovo programs on page 12 Locating computer controls connectors and indicators This topic introduces the computer hardware features to give you the basic information that you need to start using the computer Front view Front view for ThinkPad 11e 3rd Gen 1 Microph...

Страница 16: ...luminated dot in the ThinkPad logo on the palm rest functions as a system status indicator For more information see Status indicators on page 6 6 Touch pad Your computer is equipped with a touch pad under the bottom edge of the keyboard The touch pad enables you to move the pointer without the use of a conventional mouse For more information see Using the touch pad on page 22 Front view for ThinkP...

Страница 17: ...on the palm rest functions as a system status indicator For more information see Status indicators on page 6 6 Touch pad Your computer is equipped with a touch pad under the bottom edge of the keyboard The touch pad enables you to move the pointer without the use of a conventional mouse For more information see Using the touch pad on page 22 7 Multi touch screen available on some models Your compu...

Страница 18: ...et with a function switch such as a headset for an iPhone mobile digital device do not press this switch while using the headset If you press the switch the headset microphone will be disabled and the integrated microphone on the computer will be enabled instead The audio connector does not support a conventional microphone For more information see Using audio features on page 37 4 USB 3 0 connect...

Страница 19: ...nnector has two indicators that show the status of the network connection When the green indicator is on the computer is connected to a LAN When the yellow indicator blinks data is being transmitted Note If you attach the computer to a docking station or port replicator use the Ethernet connector on the docking station or port replicator to connect to a LAN not the one on the computer 3 USB 3 0 co...

Страница 20: ...ouvers The fan louvers of your computer might get too hot when the computer is running heavy tasks When you are using or carrying the computer take care to avoid direct contact to the fan louvers Status indicators This topic helps you locate and identify the various status indicators on your computer Note Your computer might look slightly different from the following illustrations 6 ThinkPad 11e 3...

Страница 21: ...e indicator is on the microphone is muted 4 Camera in use indicator When the camera is started the camera in use indicator turns on in green 5 6 System status indicators There are two ThinkPad logos on your computer one on the palm rest and the other on the outer lid The illuminated dot in each ThinkPad logo works as a system status indicator and helps you identify the status of your computer Soli...

Страница 22: ...tion This section helps you locate the machine type and model label FCC ID and IC Certification number label and the Genuine Microsoft label Machine type and model information The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following i...

Страница 23: ...t in case you need to reinstall the Windows 7 operating system from a source other than a Lenovo product recovery disc set Windows 10 Genuine Microsoft label Depending on your geographic location the date when your computer was manufactured and the version of Windows 10 that is preinstalled your computer might have a Genuine Microsoft label affixed to its cover In the People s Republic of China th...

Страница 24: ...ltage LV small outline dual in line memory module SODIMM The memory capacity varies depending on your computer model To view the memory information of your computer do the following For Windows 7 Open the Start menu right click Computer and then click Properties For Windows 10 Do one of the following Open the Start menu and click Settings If Settings is not displayed click All apps to display all ...

Страница 25: ... Gen 22 90 mm 0 90 inch Heat output 45 W 154 Btu hr maximum Power source ac power adapter Sine wave input at 50 60 Hz Input rating of the ac power adapter 100 240 V ac 50 60 Hz Operating environment Altitude without pressurization 3048 m 10 000 ft maximum Temperature At altitudes up to 2438 m 8000 ft Operating 5 0 C to 35 0 C 41 F to 95 F Storage 5 0 C to 43 0 C 41 F to 109 F At altitudes above 24...

Страница 26: ...dows 7 operating system some Lenovo programs are ready to be installed You cannot find these programs through the above methods unless you have installed them first To install these Lenovo programs access the Lenovo PC Experience program click Lenovo Tools and then follow the instructions on the screen An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs D...

Страница 27: ...system this program cannot be found from the all program list or search box To access this program go to Control Panel View Control Panel by Category click Hardware and Sound Devices and Printers and then double click the device with your computer name Lenovo Settings Windows 10 The Lenovo Settings program enables you to enhance your computing experience by turning your computer into a portable ho...

Страница 28: ...enables you to keep the software on the computer up to date by downloading and installing software packages including device drivers Unified Extensible Firmware Interface UEFI basic input output system BIOS updates and other third party programs WRITEit Windows 10 WRITEit gives you instant handwriting input wherever you need it You can write directly in any app and text field edit text in real tim...

Страница 29: ...sh media card on page 38 Registering your computer When you register your computer information is entered into a database which enables Lenovo to contact you in case of a recall or other severe problem In addition some locations offer extended privileges and services to registered users When you register your computer with Lenovo you also will receive the following benefits Quicker service when yo...

Страница 30: ...For details see the help information system of the program Before you dispose of the data on the internal storage drive be sure to read Notice on deleting data from your M 2 solid state drive on page 53 How do I give presentations or attach an external monitor Ensure that you follow the procedure for Using an external display on page 35 With the Extend desktop function you can display output on bo...

Страница 31: ...he following illustration 1 Windows key Press the Windows key to open the Start menu You also can use the Windows key together with another key to achieve other functions For details refer to the help information system of the Windows operating system 2 Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following 1 Go to Control P...

Страница 32: ... the Settings window Windows 7 Opens Windows Search Windows 10 Opens the Cortana search box Views all the programs that you have opened Windows 7 Opens Computer Windows 10 Views all the programs Fn 4 Puts the computer into sleep mode To return to normal operation press the Fn key or power button Fn End Has the same function as the Insert key on a conventional keyboard Fn B Has the same function as...

Страница 33: ...he following illustrations Depending on the app you use some gestures might not be available The following table introduces some frequently used gestures Touch gesture touch models only Description Touch Tap Mouse action Click Function Open an app or perform an action on an open app such as Copy Save and Delete depending on the app Touch Tap and hold Mouse action Right click Function Open a menu w...

Страница 34: ...crolling the mouse wheel backward Function Zoom out Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Touch Put two or more fingers on an item and then rotate your fingers clockwise or counterclockwise Mouse action If the app supports rotation click the rotation icon Function Rotate an item 20 ThinkPad 11e 3rd Gen and Thin...

Страница 35: ...he top edge of the screen Function Show a hidden title bar Long swipe when your computer is in tablet mode Touch Swipe in from the top edge to the bottom edge Mouse action From the top edge of the screen click and hold move the pointer to the bottom of the screen and then release Function Close the current app Tips on using the multi touch screen The multi touch screen is a glass panel covered wit...

Страница 36: ...d Pen Pro enables you to input text in a natural manner when you are taking notes annotating Portable Document Format PDF files or drawing graphics together with applications capable of editing and sketching When you draw or write with the ThinkPad Pen Pro keep the pen perpendicular to the display to achieve the best line quality Use the ThinkPad Pen Pro instead of your finger in conditions such a...

Страница 37: ...ng illustration shows the ThinkPad Pen Pro 1 Tip 2 Eraser button 3 Click button 4 End cap You can perform the following operations with the ThinkPad Pen Pro To click or make a selection tap the display once with the pen To double click tap twice without pausing To right click tap the tip on the display and hold the pen for one second or press the click button and tap the tip on the display To eras...

Страница 38: ...tor into an available USB connector on the computer 2 Insert the ThinkPad Pen Pro into any of the three holes in the pen holder as shown in the following illustrations 24 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide ...

Страница 39: ...This section contains the following topics Rotating the computer display on page 25 Notebook mode on page 26 Stand mode on page 27 Tablet mode on page 28 Tent mode on page 29 Rotating the computer display You can open the computer display of your ThinkPad Yoga 11e 3rd Gen computer to any angle within a range of up to 360 degrees as shown in the following illustration Chapter 2 Using your computer ...

Страница 40: ... computer display Notebook mode You can use the ThinkPad Yoga 11e 3rd Gen computer in notebook mode in scenarios that require using a keyboard and a mouse such as editing documents and writing e mails Attention Do not rotate the computer display with too much force otherwise the computer display or hinges might get damaged Do not apply too much force to the upper right or upper left corner of the ...

Страница 41: ...ch pad For more information refer to Special buttons on page 18 and Using the multi touch screen on page 19 Stand mode You can use the ThinkPad Yoga 11e 3rd Gen computer in stand mode in scenarios that require limited interaction with the screen such as viewing photos and playing videos Attention Do not rotate the computer display with too much force otherwise the computer display or hinges might ...

Страница 42: ...e touch pad For more information refer to Special buttons on page 18 and Using the multi touch screen on page 19 Tablet mode You can use the ThinkPad Yoga 11e 3rd Gen computer in tablet mode in scenarios that require frequent interaction with the screen such as browsing the Web site Attention Do not rotate the computer display with too much force otherwise the computer display or hinges might get ...

Страница 43: ...yboard and the touch pad For more information refer to Special buttons on page 18 and Using the multi touch screen on page 19 Tent mode You can use the ThinkPad Yoga 11e 3rd Gen computer in tent mode in scenarios that require limited interaction with the screen such as viewing photos and making a presentation Attention Do not rotate the computer display with too much force otherwise the computer d...

Страница 44: ...ement When you need to use your computer away from electrical outlets you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Spend more time unplugged with ThinkPad batteries Mobility has revolutionized business by enabling you to take your work whe...

Страница 45: ...er to the battery status icon in the Windows notification area to check the battery status The battery status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery The rate at which you use battery power determines how long you can use the battery of your computer between charges Because each computer user has different ha...

Страница 46: ...ces each mode and gives tips on the effective use of the battery power Screen blank mode for Windows 7 only The computer display requires considerable battery power To turn off the power to the display and make the computer enter screen blank mode right click the battery gauge icon in the Windows notification area and then select Power off display Sleep mode In sleep mode your work is saved to mem...

Страница 47: ...e wireless radios control key Maximizing the battery life To maximize the life of the battery do the following Use the battery until the charge is completely depleted Recharge the battery completely before using it You can see whether the battery is fully charged from the battery status icon in the Windows notification area Take consideration of using power saving modes such as sleep mode and hibe...

Страница 48: ...nt and the computer Open your computer lid to an angle of slightly more than 90 degrees If you use the wireless feature the 802 11 standard of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded Checking the wireless LAN connection status You can check the wireless LAN connection status through ...

Страница 49: ...pps to display all programs Then click Settings Devices Bluetooth Turn on the Bluetooth feature Open the Start menu and click Settings If Settings is not displayed click All apps to display all programs Then click Settings Network Internet Airplane mode Turn on the Bluetooth feature 2 Right click the data that you want to send 3 Select Send To Bluetooth Devices 4 Select a Bluetooth device and then...

Страница 50: ...en For more information refer to the Windows help information system Choosing a display mode You can display your desktop and apps on the computer display the external display or both To choose how to display the video output press the display mode switching key and then select a display mode you prefer There are four display modes Disconnect Displays the video output only on your computer screen ...

Страница 51: ...ted Table 1 Audio feature list Connector Headset with a 3 5 mm 0 14 inch 4 pole plug Conventional headphone Conventional microphone Audio connector Headphone and microphone functions supported Headphone function supported Not supported To configure the microphone for optimal sound recording use the Dolby Advanced Audio v2 program To start the program go to Control Panel and click Hardware and Soun...

Страница 52: ...ard Note Your computer does not support the CPRM feature for the SD card Attention While transferring data to or from a flash media card such as an SD card do not put your computer into sleep or hibernation mode before the data transfer completes otherwise your data could become damaged Installing a flash media card Attention Before you start installing a card touch a metal table or a grounded met...

Страница 53: ...e triangular icon in the Windows notification area to show hidden icons Then right click the Safely Remove Hardware and Eject Media icon 2 Select the item you want to remove to stop the card 3 Press the card to eject it from your computer 4 Remove the card and store it safely for future use Note If you do not remove the card from your computer after you eject the card from the Windows operating sy...

Страница 54: ...ean adapting to frequent changes in your environment For example adapting to the surrounding lighting sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort The following example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and they will ser...

Страница 55: ...r working postures Making minor voluntary postural changes and taking short frequent work breaks are the key ingredients for healthy computing Your computer is light and mobile you can easily reposition your working surface to accommodate many posture modifications Work area setup options Familiarize yourself with all of your office furniture so that you know how to adjust your work surface seat a...

Страница 56: ...ng a mouse joystick or other pointing device instead of a physical keyboard you can use On Screen Keyboard On Screen Keyboard displays a visual keyboard with all the standard keys You can select keys using the mouse or another pointing device or you can tap to select the keys if your computer supports multi touch screen High Contrast High Contrast is a feature that heightens the color contrast of ...

Страница 57: ... change the item size temporarily use the Magnifier tool in Ease of Access Center See Ease of Access Center on page 43 To change the item size permanently do the following Change the size of all the items on your screen 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Appearance and Personalization Display 3 Change the item size by following the instructions on the ...

Страница 58: ...irplane take note of the following tips If you intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services before boarding the airplane If there are restrictions on the use of computers with wireless features on the airplane you must abide by those restrictions If necessary enable the Airplane mode before boar...

Страница 59: ...ng the locking devices and security features Lenovo makes no comments judgments or warranties about the function quality or performance of locking devices and security features Using passwords You can help prevent your computer from unauthorized use by using passwords Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt Yo...

Страница 60: ...nt power on password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 5 A Setup Notice window is displayed Press Enter to continue 6 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note You might want to record your password and store it in a safe place Otherwise if you forget the passwor...

Страница 61: ...mputer Wait for about five seconds and then turn on the computer again 2 When the logo screen is displayed press F1 to start the ThinkPad Setup program 3 Select Security Password Supervisor Password by using the arrow keys 4 Depending on your needs do one of the following To set a password do the following a In the Enter New Password field type a desired password and press Enter b In the Confirm N...

Страница 62: ...vide self encryption capabilities to secure your data If a TCG Opal compliant storage drive and a TCG Opal management software program are installed and the TCG Opal management software program is activated the hard disk password is not available Setting a hard disk password Before you start print these instructions To set a hard disk password do the following 1 Turn off your computer Wait for abo...

Страница 63: ...New Password field and press Enter then retype the new password you just entered in the Confirm New Password field and press Enter 3 A Setup Notice window is displayed Press Enter to continue The master hard disk password is changed Note If you leave the Enter New Password and Confirm New Password fields blank and press Enter twice both the user and master hard disk passwords are removed If you ar...

Страница 64: ...ker Drive Encryption To help protect your computer against unauthorized access use the drive encryption software such as Windows BitLocker Drive Encryption Windows BitLocker Drive Encryption is an integral security feature of some editions of the Windows operating system It can help you protect the operating system and data stored on your computer even if your computer is lost or stolen BitLocker ...

Страница 65: ... operating systems and application software might even violate license agreements Be sure to delete data stored on the M 2 solid state drive before you dispose of sell or hand over your computer You can use the following methods to delete data from the M 2 solid state drive Move the data to the Recycle Bin and then empty the Recycle Bin Delete the data Format your M 2 solid state drive using the s...

Страница 66: ...reats unauthorized accesses intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help information system that comes with the program Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses The antivirus program is designed to help you detect and e...

Страница 67: ...movable storage device The supplement files for the Windows 7 operating system are in the C SWTOOLS OSFIXES directory The device drivers are in the C SWTOOLS DRIVERS directory The preinstalled programs are in the C SWTOOLS APPS directory 2 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 57 3 Select Startup Boot to display the Boot Priority Order submenu 4 Select the d...

Страница 68: ...up program See Using the ThinkPad Setup program on page 57 2 Select Startup Boot to display the Boot Priority Order submenu 3 Select the drive that contains the operating system installation program for example USB HDD Then press Esc 4 Select Restart and ensure that OS Optimized Defaults is enabled Then press the F9 key to load default settings 5 Press the F10 key to exit the ThinkPad Setup progra...

Страница 69: ... drive For more information see Reinstalling preinstalled applications and device drivers on page 99 Using the ThinkPad Setup program The ThinkPad Setup program enables you to select various setup configurations for your computer through configuring the BIOS To configure the BIOS of your computer do the following 1 Turn on the computer When the logo screen is displayed press F1 The ThinkPad Setup ...

Страница 70: ...r Version ME Firmware Version Machine Type Model System unit serial number System board serial number Asset Tag CPU Type CPU Speed Installed Memory UUID MAC Address Internal LAN Preinstalled OS License UEFI Secure Boot OA3 ID OA2 Config menu To change the configuration of your computer select the Config tab from the ThinkPad Setup menu The following table lists the Config menu items Default values...

Страница 71: ...ed Enabled Load the Ethernet LAN Option ROM to enable startup from an integrated network device UEFI IPv4 Network Stack for UEFI Only boot mode or Both with UEFI first Disabled Enabled Enable or disable Internet Protocol Version 4 IPv4 network stack for the UEFI environment UEFI IPv6 Network Stack for UEFI Only boot mode or Both with UEFI first Disabled Enabled Enable or disable Internet Protocol ...

Страница 72: ...FnLock is enabled Keyboard Mouse Fn Sticky key Disabled Enabled When the option is enabled you can press the Fn key to keep it in a pressed condition then press the desired function key The action is equivalent to pressing the required key simultaneously with the Fn key When you press the Fn key twice the state is locked until you press the Fn key again Boot Display Device ThinkPad LCD HDMI Select...

Страница 73: ... Battery Maximize Performance Balanced Select a thermal management scheme to use Maximize Performance Reduce microprocessor throttling Balanced Balance sound temperature and performance Note Each scheme affects fan sound temperature and performance CPU Power Management Disabled Enabled Enable or disable the power saving feature that stops the microprocessor clock automatically when there are no co...

Страница 74: ...menu The following table lists the Security menu items Default values are in boldface The menu items might change without notice Depending on the model the default value might vary Note The menu items displayed on your computer might be slightly different from the following table Attention The default configurations are already optimized for you Improper change of the configurations might cause un...

Страница 75: ...ssword prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Password at Boot Device List Disabled Enabled If the Security password is set this option is used to specify whether the Security password must be entered to display the F12 boot device list Select Enabled to prompt for the Security pa...

Страница 76: ...u change from Discrete TPM to Intel PTT a message pops up that all encryption keys will be cleared in the security chip Intel AMT and Intel TXT are disabled when the security chip is set to Intel PTT If you want to continue select Yes Note Intel PTT can be used with the Windows 8 or later operating system Active Inactive Disabled If you select Active the security chip is functional If you select I...

Страница 77: ...T is enabled Physical Presence for Provisioning Disabled Enabled This option enables or disables the confirmation message when you change the settings of the security chip Physical Presence for Clear Disabled Enabled This option enables or disables the confirmation message when you clear the security chip Flash BIOS Updating by End Users Disabled Enabled If you select Enabled all users can update ...

Страница 78: ...lization Intel VT d Feature available for Intel microprocessor only Disabled Enabled Intel VT d stands for Intel Virtualization Technology for Directed I O When enabled a VMM can utilize the platform infrastructure for I O virtualization Ethernet LAN Disabled Enabled If you select Enabled you can use Ethernet LAN devices Wireless LAN Disabled Enabled If you select Enabled you can use wireless LAN ...

Страница 79: ...ng systems to run at boot time If you enable the Secure Boot the following item settings on the Startup menu also will change automatically 1 The UEFI Legacy Boot setting will change to UEFI Only 2 The CSM Support setting will change to No Note This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled This item is set as Enabled by default when t...

Страница 80: ...he Intel Software Guard Extensions SGX function If Software Controlled is selected SGX will be controlled by the SGX application for UEFI boot OS Note This item is available only on Intel Skylake based computer models Intel SGX Owner EPOCH Change Change Owner EPOCH to a new random value This option is used to clear user data of SGX Note This item is available only on Intel Skylake based computer m...

Страница 81: ...ower button to turn on the computer Network Boot USB CD USB FDD NVMe0 ATA HDD0 USB HDD PCI LAN Select the boot device when the computer wakes from LAN If PCI LAN is enabled a network administrator can turn on all of the computers in a LAN remotely by use of network management software UEFI Legacy Boot Both UEFI Legacy Boot Priority UEFI First Legacy First UEFI Only Legacy Only CSM Support for UEFI...

Страница 82: ...e computer Exit Discarding Changes Discard the changes and restart the computer Load Setup Defaults Restore to the factory default settings Note Enable OS Optimized Defaults to meet the Windows 10 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention Discard Changes Disca...

Страница 83: ...ropriate LAN card your computer can be started from the PXE server Note The Remote Initial Program Load RIPL or RPL function cannot be used with your computer Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature When the Wake on LAN feature is enabled many operations such as data transfer software updates and Flash updates of the U...

Страница 84: ...ified on the Network Boot menu and then follow the boot order list on the Boot menu To define a Network Boot sequence do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 57 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press the F10 key to save and exit Note You can press the...

Страница 85: ...ing versions Clean out your Inbox Sent and Trash folders from your e mail client program Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed Schedule system restore operations to take a sys...

Страница 86: ...site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Select the entry for your computer and then follow the instructions on the screen to download and install necessary software Getting the latest drivers using System Update The System Update program helps you keep the software on your computer up to date Update packages are stored on Lenovo se...

Страница 87: ...g the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause ...

Страница 88: ...ent 2 Absorb the diluted detergent into a sponge 3 Squeeze excess liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge with clean running water 7 Wipe the cover with the clean sponge 8 Wipe the surface again with a dry soft lint free cloth 9 Wait for the surfac...

Страница 89: ...ently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Note Avoid spraying cleaner directly onto the keyboard 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Chapter...

Страница 90: ...age 95 To run the Lenovo Solution Center program see Lenovo programs on page 12 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running the Lenovo Solution Center program save and print the log files created by the program You will need the log files when you speak to a Lenovo technical support repre...

Страница 91: ...d create numerous short circuits potentially causing irreparable damage to your computer If you spill something on your computer Attention Ensure that no liquid creates a short circuit between you and the ac power adapter if in use Although you might lose some data or work by turning off the computer immediately leaving the computer on might make your computer unusable 1 Carefully disconnect the a...

Страница 92: ...al Time Clock is not functional Have the computer serviced Message 0271 Check Date and Time settings Solution Neither the date nor the time is set in the computer Set the date and time using ThinkPad Setup Message 2100 Detection error on Storage Device M 2 Solution The internal storage drive is not working Have the internal storage drive serviced Message 2101 Detection error on SSD M 2 Solution Th...

Страница 93: ...ely and have the computer serviced Memory module problems Print these instructions now and keep it with your computer for reference later If your memory module is not operating properly check the following items 1 If your computer comes with a memory module that is seated in the memory slot verify the installation For more information see Replacing the memory module on page 105 2 Check for error m...

Страница 94: ...olution for the procedure to make sure that the correct device driver is installed Problem My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps but the connection fails or errors occur Solution Use Category 5 wiring and make sure that the network cable is securely connected Connect to a 1000 BASE T hub switch not 1000 BASE X Problem The Wake on LAN feature is not working Solution...

Страница 95: ...t If another Bluetooth enabled device can receive a file through Bluetooth a PIM item sent from the Windows 7 might be saved as a file with the extension Keyboard problems Problem All or some keys on the keyboard do not work Solution If an external numeric keypad is connected 1 Turn off the computer 2 Remove the external numeric keypad 3 Turn on the computer and try using the keyboard again If the...

Страница 96: ...nected to the computer and the power cord is connected to a working electrical outlet The computer is turned on Press the power button again for confirmation The brightness level of the screen is appropriately set If a power on password is set press any key to display the prompt for the power on password and then type the correct password and press Enter If these items are correctly set and the sc...

Страница 97: ... Select the correct manufacturer and model for the external monitor If you cannot find your monitor on the list stop the installation of this driver and use the driver shipped with your monitor 12 After updating the driver click Close Problem Incorrect characters are displayed on the screen Solution Ensure that you install the operating system or program correctly If they are installed and configu...

Страница 98: ...screen Then click Advanced display settings Note If your computer cannot detect the external monitor click the Detect button 2 Click the icon for the desired monitor the Monitor 2 icon is for the external monitor 3 Do the following For Windows 7 Click Advanced settings For Windows 10 Click Display adapter properties 4 Click the Adapter tab Make sure that the correct device driver name is shown in ...

Страница 99: ...e previous problem Make sure that an appropriate refresh rate is selected by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer 3 Right click on the desktop and do the following For Windows 7 Click Screen resolution For Windows 10 Click Display settings Show the displayed w...

Страница 100: ...use the Extend desktop function disable it and change the display output location If a DVD movie or a video clip is playing stop the playback close the program and then change the display output location Problem The screen position on the external monitor is incorrect when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600 x 1200 the image is s...

Страница 101: ... control This is because the built in synthesizer software does not support the control Problem The sound cannot be turned off even if you set the Master volume control at minimum Solution You still can hear some sound even though you have set the Master volume control at minimum To turn off the sound completely go to the Master volume control and select Mute speakers Problem When you connect head...

Страница 102: ... the battery still cannot be charged have your computer serviced Power problems Print these instructions now and keep it with your computer for reference later If your computer is getting no power at all check the following items 1 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet 2 Inspect the ac power adapter ...

Страница 103: ...overheats the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components Check the settings for sleep mode Problem The computer enters sleep mode immediately after the POST Solution Make sure that The battery is charged The operating temperature is within the acceptable range Refer to Computer specifications on page 11 If ...

Страница 104: ... reset remove the ac power adapter Problem Your computer does not enter sleep or hibernation mode Solution Check whether any option has been selected to disable your computer from entering sleep or hibernation mode If your computer tries to enter sleep mode but the request is rejected the device attached to the USB connector might have been disabled If this occurs do a hot unplug and plug operatio...

Страница 105: ...nd the installation of the device driver are correct To open the Device Manager window go to Control Panel and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation Refer to Diagnosing problems on page 79 and run a diagnostic test of the USB connector 94 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen ...

Страница 106: ...version 4 3 or later Acronis True Image 2010 or later Paragon Backup Recovery 10 Suite or later Paragon Backup Recovery 10 Home or later Creating and using recovery media You can use recovery media to restore the internal storage drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in...

Страница 107: ...CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your internal storage drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup In a...

Страница 108: ...al storage drive from a Rescue and Recovery backup even if you cannot start the Windows operating system Restore your internal storage drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your internal storage drive to the factory default settings If you have multiple partitions on your internal storage drive you have the option to...

Страница 109: ...All Programs Lenovo PC Experience Lenovo Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue ...

Страница 110: ...for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods In the subfolder for the device look for a text file a file with the extension txt The text file contains information about how to reinstall that device driver If the subfolder for the device contains a file of setup inform...

Страница 111: ...n the resetting process you can choose to keep your files or remove them and then reinstall the Windows operating system To reset your computer do the following Note The graphical user interface GUI items of the operating system might change without notice 1 Open the Start menu and then click Settings If Settings is not displayed click All apps to display all programs and then click Settings Updat...

Страница 112: ...s 1 Connect a proper USB drive at least 16 GB of storage 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the on screen instructions to create a recovery USB drive Using the recovery USB drive If you cannot start your computer ...

Страница 113: ...e option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity from the package and your body When possible remove the static sensitive part from the static protective packaging and install the part without setting it down When this is not possible plac...

Страница 114: ...r assembly Before you start print these instructions Read the important safety information first See Important safety information on page vi To replace the base cover assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 103 2 Turn off the computer and disconnect the ac power adapter and all cables from the computer 3 Close the computer display and tur...

Страница 115: ... speed To replace the memory module read the following prerequisites and then the instructions Attention Before you start installing a memory module touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the memory module To replace a memory module do the following 1 Disable the built in battery See Disabling the...

Страница 116: ...ot Then insert the memory module into the slot at an angle of about 20 degrees 1 Pivot the memory module downward until it snaps into place 2 Ensure that the memory module is firmly installed in the slot and cannot be moved easily Attention Do not touch the contact edge of the memory module Otherwise the memory module might get damaged 106 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Gu...

Страница 117: ...tances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery p...

Страница 118: ...assembly 1 Then remove the base cover assembly 2 5 Detach the connector 1 and then remove the coin cell battery 2 6 Install the new coin cell battery 1 and then attach the connector 2 108 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide ...

Страница 119: ...ectors and slot of the internal storage drive are not designed for frequent changes or drive swapping Do not drop the M 2 solid state drive or subject it to physical shocks Put the M 2 solid state drive on a material such as soft cloth that absorbs any physical shocks Do not apply pressure to the cover of the M 2 solid state drive Do not touch the connector Before removing the M 2 solid state driv...

Страница 120: ...ecure the base cover assembly 1 Then remove the base cover assembly 2 5 Remove the screw that secures the M 2 solid state drive 6 Remove the M 2 solid state drive 110 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide ...

Страница 121: ...es Pivot the M 2 solid state drive downward until it snaps into place Ensure that the M 2 solid state drive is firmly installed in the slot and cannot be moved easily 8 Install the screw to secure the M 2 solid state drive 9 Install the base cover assembly 1 and pivot it downwards 2 Then tighten the screws to secure the base cover assembly 3 Chapter 9 Replacing devices 111 ...

Страница 122: ...o avoid shock hazard disconnect the cables before opening the cover of this slot Removing the keyboard To remove the keyboard do the following 1 Disable the built in battery See Disabling the built in battery on page 103 2 Turn off the computer and disconnect the ac power adapter and all cables from the computer 3 Close the computer display and turn the computer over 4 Loosen the screws that secur...

Страница 123: ...ve the screws that secure the keyboard 6 Turn the computer over and open the display 7 Push hard in the direction shown by the arrows to unlatch the front side of the keyboard Chapter 9 Replacing devices 113 ...

Страница 124: ... the arrow 1 Then turn over the keyboard as shown by the arrow 2 9 Detach the connector and remove the keyboard Installing the new keyboard To install the new keyboard do the following 114 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide ...

Страница 125: ...he cable and then turn over the keyboard 2 Insert the keyboard into the keyboard bezel as shown Ensure that the front edge of the keyboard is under the frame of the keyboard bezel Chapter 9 Replacing devices 115 ...

Страница 126: ...on shown by the arrows until the latches of the keyboard frame are hidden under the keyboard bezel 4 Close the display and turn the computer over Then reinstall the screws 116 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide ...

Страница 127: ...ver assembly 1 and pivot it downwards 2 Then tighten the screws to secure the base cover assembly 3 6 Turn the computer over again Connect the ac power adapter and all cables to the computer Chapter 9 Replacing devices 117 ...

Страница 128: ...Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software programs were running at the time of the problem Can the problem be reproduced If so how Recording sy...

Страница 129: ...g information of your computer documentation If you suspect a software problem see the documentation including readme files and help information systems that comes with the operating system or program ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 79 for instructions on using the diagnostic ...

Страница 130: ...ded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance have the following information available Machine type and model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration informa...

Страница 131: ...h any Bluetooth products that are compliant to Bluetooth Specification 4 0 as defined by the Bluetooth SIG The following profiles are supported by Bluetooth devices Audio Gateway AV Basic Image Dial up Networking File Transfer Generic Access Service Discovery Serial Port LAN Access using PPP Personal Area Network Generic Object Exchange Generic Object Push Synchronization Headset Printer Human Int...

Страница 132: ...ch as pace makers In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use of wireless devices in a specific organization such as airport or hospital you are encouraged to ask for authorization to use integrated wireless cards prior to turning on the computer Locating the Ul...

Страница 133: ...oed countries in the EAR E1 country list Electronic emission notices The following information refers to the ThinkPad 11e 3rd Gen computer machine types 20G9 and 20GB and ThinkPad Yoga 11e 3rd Gen computer machine types 20G8 and 20GA Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant t...

Страница 134: ...levision interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interfe...

Страница 135: ...al part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time Power plan Default Turn off the display After 10 minutes Put the computer into sleep After 20 minutes To awaken the computer from sleep mode press the power button For more information about these...

Страница 136: ...he program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as ...

Страница 137: ...the Microsoft group of companies Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Other company product and service names may be trademar...

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